Bay View Hotel

FRAUD WITH ROOMS

Don't stay at Bay View hotel if you do not want moved from prepaid number without assigning any reasons. As proof I will describe the situation that has occurred with us in this hotel.
We have stayed at Bay View hotel with my spouse from the 9th till the 19th of October 2010 in the room 113 and were involved in very terrible situation organized by hotel staff. 2 days before our departure our friends also arrived to Bay View hotel and we all together went on two-day excursion to Cairo and Alexandria. We returned to hotel about 2 a.m. on October, 19th, and at 8.30 we were to leave the room and the operator’s representative should transfer us to the airport.
Hardly we entered in the hotel,the receptionist and two employees of hotel came out and informed us that in our room the pipe had been broken and all had been flooded. He also told us that it was impossible to live there, the room was out of service and hotel employees had already transported our luggage at our friend's room and they demanded us to return them the key from OUR room. As we used to trust the staff of the hotel and choice not a shabby roadside motel, but The hotel 3* so gave our key and with huge inconvenience spent the night in our friend's room on a cot.
In the morning we found out that in our room (113) for 2 days (just during our absence) lived other people and it was no problems with water in OUR room. We asked the reception why other people have been living in OUR ROOM which we had ALREADY PAID FOR, and why we had to huddle in other room on a folding bed?
The employee could not give the distinct answer to us, he informed us that he knew nothing about it, the room in hotel system was registered as under repair, it was not he who changed the room and he could do nothing to help us! Unfortunately, we were short in time as we were waiting the bus to the airport and we had to leave hotel without any clear explanation of that disgusting situation .
Most likely, we are not the first and not the last tourists who were got in such situation at Bay View hotel.
Therefore, think twice before stop your choice on the given hotel.