ROYAL PARADISE RESORT

The worst hotel in the world, DO NOT GO THERE!

Me and my partner arrived to the hotel about 2 am 28th December. Of course we paid for hotel since 27th. In there, on the doors security took off our language, they didn't speak any English. When we got to reception desk, non of staff didn’t speak English either. Finally after half an hour we got the keys to the room. Unfortunately they said, they cannot provide any food and any drinks for us. First all resort look very nice, it's big, have lots of palms, two swimming pools, but this feeling is not for long. We booked all inclusive, sea view, one bed room. We got 2 double beds, broken, dirty fridge, broken tele, horrible bathroom with bronze water and no towels non sea view room with dead roach in the shower!! In reception we were told, that room we booked is not available, because all rooms are occupied just now. We booked our hotel 1 month before, but they didn't care and told us to come back to reception at midday the next day. The next day we had to argue with receptionist to give us room we paid for, they were very rude and speak very poor English as all of hotel staff, I mean ALL. Finally we got a nicer room, but to have a sea view, we need to hang out of the balcony and be lucky there are no neighbors on the other balconies:) in there, hairdryer didn't work and the shower broke down after 3 minutes use. The next day cesspit just next to front entrance blasted out! First meal - breakfast. My partner went to the restaurant to get me some food, when I was still sleeping. When he tried to take it out from the restaurant, service there started shouting and took the plate from his hand by force! If you mean all inclusive- in this hotel it means warm water and juice in 150ml plastic cups, local copy of alcohols eg. JONNIE WATER and FUNLANDIA, if you wanted normal glass you had to pay extra $3, which is £2, greenish omelets on breakfast, dead flies in the food, terrible, no-communicative service, not nice at all. In hotel work only men as their religion says, they look at woman as at peace of meat and you can clearly notice that as soon as you get there, service stare at woman at all times trying to touch you pretending friendly conversation, it's not nice experience, I didn't feel comfortable in there at all even being with my partner. Not surprising in last day of our 'luxurious holiday' we were informed just after 5 pm, that our room is paid only till 12,so we have to pay $80 for late check out. We said that because of their mistake first 18hours we stayed in the worse room ever, not the one we paid for, but they didn't care. Our transfer came in at 9pm so we stayed in the hotel. At 8.30 we went to restaurant to get some food, while we were eating one of managers came to our table and said we cannot eat anymore, as we didn't pay for this particular day, my partner got crazy and we left restaurant. In reception desk we were asked to pay $43 for this dinner. They said if we will not pay they are going to phone the police. We asked one of duty managers Madamme Hoda to solve this problem, she was trying to hide and said to one of receptionist to said she is not in the hotel, but we clearly saw her 2 minutes before. We said that we saw her and she came out. She offered we will write that we really like the hotel as it would be probably only one positive opinion about this hotel, sign it by name and surname and we will not have to pay for late check out and dinner. Of course we refused and pay everything they said. I've lost my time any lots of my money for this holiday and I am really upset and feel embarrass about that, I don't want anyone else to destroy they free time having holidays from hell. Better stay away from this resort. Have a nice holiday guys! xxx

Unique Quality: dead roaches and flies all over the place.