More about Royal Grand Azure
Unlike most, my daughter and I were not transferred from dreams, we chose this hotel on recommendation. We had a few niggles about our room and were upgraded the next day to a suite, brilliant! Service is exceptional, staff are friendly and polite. Mike in the bar is a gem.
Food was good, with loads of choice. Pity the pool bar does not serve wine.
The beach was very big and beds far apart enough to have privacy. As the hotel is still quiet, we virtually had the beach to ourselves. The enormous pool is heated, on previous stays in Sharm only the small pools were heated and crowded.
The hotel has still many finishing touches to complete, balcony furniture was provided by us from the empty room next door! The building work has little affect on the enjoyment of a beautiful resort.
this is one of the best holidays l have ever had service was first class as was food staff were so polite and would go out there way for you the rooms are amazing l will be going back we met lovely people who made our holiday it was wall to wall sunshine and very happy people l did not know what to expect but l was amazed thankyou suzi for letting me yous you phone thanks to hammed l think l may ham his name wrong he was in the main rest and will be going to the chinese next year and mamood in the bar you know how to treat people l have never met freindlier people you will have a great time
Good when it is finished .................... beware!
We travelled Boxing Day UK to Sharm for 5 days with booked transfers to and from airport, with no delays or problems except, no porters available on arrival. The Royal Grand Azure, not to be confused with the Grand Azure, is a new all inclusive but unfinished claimed 5* hotel complex. According to ads; with four restaurants and a main dining room. Despite Premier Hotels literature, there is no Chinese restaurant and no Mediterrainian restaurant. The Executive lounge is actually the Italian Restaurant temporarily and since Christmas Day the Indian restaurant did not have a Tandoori oven - so limited availability/choice and again small with a feeling of temporary. The "World of Cuisine", which will presumably house all of the restaurants, is still being constructed, as is much of the accommodation. Choice of food was good in the main dining room however, it is not the cuisine emporium advertised. Rooms large with bathrooms without shower! Mini bar empty. Advertised robes, slippers, tea/coffee, kettle were not made available until asked for. Room make up service failed to replace quilt cover until we twice.
Our whole experience appears to have been downgraded due to transfer of guests from 4* Dreams Beach Resort complex where those guests had paid only half the rate of the Royal, a particularly disappointing revelation. We did not find anyone else that had booked the Royal Grand Azure - so beware. Guests also complained wi fi did not work but we left our laptops at home. Animation team very repetitive, amateur entertainment.
In summary, a good break, beautiful pools, private beach/jetty, very pleseant staff, wide range of drinks, simple food, poor Italian restaurant, inadequate Indian Restaurant, poor service, unfinished across many areas and poorly finished everything. An expensive non 5* experience however, at least everything is new. Attention to detail is lacking. Has potential but .....................
First class service
I visited this hotel over the Christmas period- 19th Dec- 2nd Jan with my husband and two girls aged 11 and 14. Although the hotel is not completely built, this did not impact on our holiday in any way. The rooms were of adequate size and were tastefully decorated to a high standard with LCD TV, mini fridge, hairdryer and all the usual mod cons. Our room was cleaned by the housekeeping team on a daily basis and was kept beautiful with a good supply of clean towels- they would bring you anything you needed, for example I wanted to borrow an iron and it was brought up to my room within a couple of hours. The facilities are excellent; there was an enthusiastic animation team who were part of the kids club and the day and nightly entertainment. They were really pleasant towards the younger individuals and encouraged them to participate in various activities such as dancing, games, etc. The pools, although a little on the cold side were very well maintained and kept spotlessly clean. The staff managing each of the numerous pools gave out towels, one per person and were very pleasant all the time- we particularly liked Abdul who we regularly chatted to and had a laugh with. There is currently 3 restaurants; the main restaurant which is buffet style for breakfast, lunch and dinner, an Italian restaurant which you have to book for and can only visit once during one week's stay for dinner(although you can have lunch there every day on a walk in basis) and 'Raj', the Indian restaurant. The food is wonderful and fresh. In the main restaurant there is always a fabulous array of beautifully cooked food on offer- something for everyone- one certainly cannot go hungry! The staff are so attentive, always offering drinks and ensuring that your dining experience is a positive one. The salads are fresh and my family or self did not get sick once on the holiday. Suzy, the quality controller regularly goes around checking that the food, especially the dips are kept at a safe and appropriate temperature. The Italian is a la carte and served in the executive lounge near the lobby. There is 6 courses if you include the bread sticks and freshly baked rolls on the table- you are absolutely stuffed at the end of the meal! The food here is excellent, real fine dining, first class presentation and top class service in elegant surroundings- well worth a visit if you fancy some top notch grub! Unfortunately the Indian restaurant's dishes were not quite the same standard you would expect to receive in England, though the staff still provide a friendly, personal service throughout your meal. Apparently there is going to be at least another two restaurants built to dine in by next summer, I think a Mediterranean and a Chinese, so that should be good. There is a small gym, Jacuzzi and sauna all residents can use free of charge and massage is always available throughout the day at an extra cost. A daily shuttle bus free of charge takes you to Naama Bay, booked through the hotel if you want to have a change from the hotel to break up your holiday.
The hotel staff went out of their way to ensure that we had a wonderful Christmas. On the morning of Christmas eve, Santa stopped by on his camel and all the children, young and old alike were able to have photos taken with him without feeling rushed. He visited again,( minus his camel!) in the evening of the same day, giving out gifts to the children. There was a lovely Gala dinner that evening with foods from all around the world with wonderful creations such as a chocolate Eiffel tower, etc . We enjoyed some music from a saxophonist whilst we ate which created a peaceful ambience. The New Years Eve celebrations were spectacular.. The evening begun with welcome cocktails and a dancing horse act outside then we were escorted into the marquee that had been erected for the event and shown to specific tables. Similar to Christmas eve, the foods were a varied selection from around the world which you helped yourself to at your leisure and drinks were regularly offered to you. There was singing and dancing acts throughout the evening which were highly entertaining and on the stroke of midnight it was great fun!
The customer relations team were extremely pleasant, helpful and accommodating if you want any advice and they speak good English, too which is a bonus. We felt very well looked after by them and they treated us as valuable, respected individuals.
Summarizing my report, we endured a thoroughly enjoyable holiday, wonderful staff, most went that extra mile, particularly the restaurant staff who treated us like royalty! This hotel is definitely 5 star. We would be very intrigued to stay again once the hotel is completely finished to sample the other restaurants but it may be out of our price range!
I would personally like to thank all of the staff for providing us with a wonderfully relaxing holiday- keep up the excellent work and customer skills and keep smiling!
Best of luck, this hotel deserves to be a huge success!
Fab Holiday, would love to return when complete
We return last week from the Royal Grand Azure where we spent a fab Christmas and New Year! The hotel is beautiful the rooms very clean loads of storage space and large bathroom. The hotel is still under construction on the second phase, the hotel is going to be huge when its finished, but it was on the other side of hotel and I only ever had construction noise once for about half an hour in the 12 days we were there.
The world of cuisine is not finished but we had the Italian which was lovely and the Indian one night, which to be fair did seem a bit bare when we sat in the restaurant but the food was lovely and the waiter went down to the main restaurant to get my daughter who is 3, some chips and fruit because she would not eat the food. The staff are so friendly especially Bob and Tyson at the pool bar who my daughter took a shine to and they went out of their way for her all holiday they were so funny and helpful.
The Animation team where all lovely bubbly and had tons of energy and tried hard to get people to join in, but they didn't seem very organised when it came to the little ones, I stayed twice with my daughter in the kids club and on a few occasions there where little kids walking out of the kids club and nobody noticed!
We found the food very nice and would always see the english guest relations woman walking round testing it.
Our New Years Eve Gala dinner was out of this world we had the most brilliant time the food was great there was so much to choose from and at midnight there was balloons coming from the ceiling and foam it was wonderful the effort that had been put in to the night.
All in all we had a fantastic holiday, it could have been better for children (of all ages) but think there will be when complete. We are going back to Egypt next Christmas but not to this hotal because of that reason but we would love to go back to the Royal Grand Azure one day when its complete, I think I will always keep my eye out for it when thinking of future holidays. I have already come across it on the First Choice web site but it won't bring any prices up yet.
Will be a great hotel once hotel have resolved some problems
Like many others we were transfered from the dreams beach resort, when arriving at the hotel was completely overwhelmed with how wonderful it all looked, room was lovely with all new mod cons etc. All staff are very helpful and friendly and make you feel very welcome, although service at times was very slow , especially in the Italian rest. Indian rest was excellent although the ovens were not working, so could not enjoy full menu.
Problems for us began when my mum had a fall when walking over a small varnished bridge. She had a very 2 fractures in her ankle and after a visit to local hospital we thought it best she fly home for the operation, as you can imagine this is not the holiday we were expecting. The hotel sent a lovely lady called Susie to help us and we were very grateful for this, she was an absolute star, our holiday rep OZZY was no where to be seen infact the only time you will see OZZY is when he is taking money from you for trips.
WARNING we paid by card in dollars and we have paid at least £40.00 more than we should have. Anyway the hotel is lovely but need more training on how to deal with someone in a wheelchair, this is where the hotel let us down, first the wheelchair the hotel gave us feel to bites then we was given a second and that one did the same, ramps did not fit properly and it was very difficult getting around, I feel they need to improve disabled access. The hotel should have a decent wheelchair to use. they did their best helping etc but it was not ideal. I found on several occasions the food was very cold and the entertainment was dull and boring, I now feel we was moved to this hotel as kind of quinea pigs as its only been open a few months and we was not given full service. (The best thing that this hotel has is Susie, she went out of her way to help us and many others while we were there, mainly because the rep does not do his job. Thank you Susie for all your help) When this hotel is finished and staff have more trianing this hotel will be amazing and I would love to go back and see it finished.
Its a shame we werent told that this hotel was on soft opening.
We have just returned from Royal Grand Azure as once again it was the alternative to Dreams. We were put on the the 3rd floor with a 16 month old baby.We didnt complain as thought that they must of been busy. However, when waking up the next morning found that our room was opposite the building site so at 7 each morning they would start work and tooting of horns.We had no plug in bath and waited 5 days for it to be sorted out. When we came out of our room there were 4 air conditioning shafts which were about 3ft x 3ft and no covers on which went directly to the ground floor with a small baby in tow and steps to climb over it was dangerous. There were no lights at all on our floor so I did complain and after 4 days we had outside room lights put on but they did not shed enough light to walk across the topfloor at night. The food was ok but certainly not 5 star and there is only so many times you can eat beef goulash in 2 weeks.The rooms were very nice though and the waiters especially kind (Hanny and Achmed were great with our grandson) But there were no amenities like advertised especially as there were no baby pools or park.The rep was useless and we were not even named on the board for flying home, after making some calls to Ossie he still didnt call me back and confirm it.Im sure in time it wll be great but feel we have been short changed with this hotel. Dont book trips with the rep they are alot cheaper outside especially in the english bar up the road. Feel free to ask me anything you might need to know.
lovely hotel - A few problems
Was sent here like many people instead of Dreams Beach.Hotel was lovely.Rooms were great,very comfy beds and very spacious.
The problems we encountered were safety isssues.Several accidents around the pool area.slipping over.My niece sprained her ankle,we also witnessed other falls,one woman breaking her leg.
There were metal grids round the base of the palm trees with gaps wide enough for a childs foot to fit.My six year old son got his foot trapped,luckily no serious consequences.The finish in the bathrooms was a bit didgy,sharp edges etc.
My other son recieved a large cut to his toe from an unfinished edge on the footpath around the pool area.
It was a shame about these incidents because the hotel was great and the staff were fabulous.
Would return in the future if they sort out these issues.
Moved to this hotel for the last 3 days of our holiday having had a poor experience in the amwaj Oyoun (nearby).
This hotel has only been opened a couple of months, more restaurants and entertainments are to follow for the summer.
What is opened is fantastic. Our junior suite was out of this world - could have happily lived in it. The food in the main restaurant was beautiful, warm and plentiful - pizzas cooked to order each lunch time. The staff throughout went out of their way to be friendly without being intrusive. Have never been to a hotel where our room cleaner introduced himself as he welcomed us to our room. Claudia, the guest relations person was lovely. Spent time asking guests for feedback and acted upon suggestions given. Entertainment was good though as the hotel was so quiet it seemed to be quite hard to get people moving. Cant compliment this hotel enough, a lovely experience of Sharm.
We booked this hotel especially after reading some of the reviews and were not disappointed. The hotel is beautiful, our room was a ground floor room near the beach and it was large with an enormous bed, biggish bathroom and we were very pleased. Especially as it was a quiet location away from the reception area but close to return to after snorkelling at the edge of the coral reef just off the short jetty. This was amazing - you could also swim off the beach in one place and see amazing fish in shallow water!
The beach at our hotel was wider than some of the beaches in front of neighbouring hotels, with a better quality of sand. Plenty of sunbeds and parasols on the beach and a handy bar for drinks and sandwiches. There are so many different pools and the hotel is so quiet at the moment that you could be the only person round a large pool. The main pool was so enormous that you are hard-pressed to swim one lap round it - they call it the lagoon - and the swim up bar is great for the chocolate brandy cocktails.
Clean towels were provided at each beach or pool site - as we sometimes moved between beach and pool we could get through several towels per day but no problems. Staff very helpful about arranging your towels on your sunbed - probably after a tip.
A note about tipping - you need to take small denomination notes of some currency with you for this - Egyptian or Dollars or similar. We only had large denominations of Egyptian currency and couldn't get change at the hotel for these so found it difficult to tip. Had to go to a bank to get smaller notes. In fact we were disappointed with the hotel's inability to change our notes - even when they charged 70 egyptian pounds for the tennis they couldn't give us change for our hundred pound note!
Hotel not finished yet and we were glad as it was so quiet and relaxing. I understand from the staff that there are more British people due to go in April but we played french bowls with some Russians on quite a few days and they were fine.
Staff are very attentive generally and we found the food to be good with plenty of choice. We tried both the a la carte restaurants but preferred the Italian - after having about 5 courses in there.
Overall loved it and would like to go back.