Nice place to stay
It is one year old 4* hotel with lovely, big pool. The rooms are very clean and comfortable. Staff very friendly and helpfull. I don't know how about other guests but we were never eaven ascked for a tip. Animation group was taking care of us very well. Each eveing they organized different show in a little theathre in a back of a hotel (in open air). Food very tasty and everyone will find sth he likes. Unfortunately to get to the beach you have to walk over the street to another hotel Grand Azur and go futher through its gardens. But it is very nice place and a walk can be relaxing. Suitable for families with children. Water reaches only your knees within a distance of some 700m.
dont bother, its a dump
food awfull, no phone lines in the room or reception, major building work still going on, make shift bar that cannot even make you a cupachino!! as they never had the machine, hotel shop will rip the arse out of you, we had to change rooms 5 times as they put us in the unfinished blocks to start with no air con, TV, fridge, holes in the walls where light switch was with the cables showing.
Exposed electrics just by the pool around two foot up, perfect height for a toddler to stick their fingers in.
Builders still working in 5 unfinished blocks ( 140 rooms ) spending most of there time ogling the women around the pool, including my daughter and wife.
So called Italian restaurant with a choice of 5 meals?
We went with cosmos, we were told wecould use the facilities in the sister hotel ( grand azure ) we were refused entry on three seperate occasions. Dont beleive a word the brochure tells you about the so called facilities ( they dont exist )
The local people are scum, all they want is your money and will hassle the hell out of you until you return to the hotel.
I could go on and on and on, one last thing.
Make sure you eat before flying home, ( if your stomache can take more of the crap they serve ) at the airport we had three slices of pizza, one choclate bar and two juices.... £40
More foolyou if you go to this out and out dump.
Fab holiday !!!!!
We had a really good holiday and would recommend this hotel (especially when it is totally finished off which should not be too long).
FOOD....lots of variety, always hot enough and covered up. Breakfast hot stuff was a bit rubbish but they make fried eggs n omelettes in front of u if u want them. loadsa bread and LURPAK lol. Every night outside there is like a mini bbk or a kebab thing.
ROOM...we had a standard room with 2 large "single" beds, loadsa space n very modern. Very clean . Loved it.
POOL....best hotel pool I have ever been in! It has got stepping stones, bridges and rocks. Very nice! Big!
FACILITIES....the brochure said there was a gym n that u can use facilities in sister hotel. this is false but to be fair, who can be bothered goin to the gym on holiday anyway? And after walking through the sister hotel to get to the beach, I wouldn't want to use their facilities...it looks quite worn in comparison to Azure Club. But still it is false advertising! I think the only thing u can use at the sister hotel is the beach bar for snacks n drinks.
***There was still some building work being done when we left on 12th Sept....just a couple of the rooms on the end blocks and they are making a mini ampitheatre . There is a blue plastic flimsy screen thing but to be fair we stayed at the other end of the complex and sunbathed at opposite end of pool so heard no noise at all. It was nothing major but if you like perfection it might irritate you.
***There was a very large school trip to the hotel which spoiled the holiday for some guests due to students immature behaviour but there is no point me going into that cos you will not be likely to witness that in the future hopefully.
I would definitely go back to this Hotel...had a great time and the staff are really friendly and hardworking making sure you have everything you need.
War and Peace over now!
its a joke
We walked into the Hotel and thought wow, we were showed to our room again thought wow this is really clean, apart from only having 2 beds when we had our 12 year old daughter with us that we paid full price for, it took 10 days to get a third bed put into our room.
First two days were ok then it all started, 150 polish students arrived and totally took over the hotel,intimidating all the guests, they thought they were on 18 to 30 club, getting paralytic drunk from dusk till dawn, on one night we were going back to our block (cell block H) my wife and daughter were attacked by around 30 of these drunken louts having a party and would not let us into our rooms, the hotel swiched off the phones because every one was complaining.
the food was repetitive day in day out, every one that eat in the so called restaurant came down with stomach cramps, we eat outside the hotel more than we eat in.
The hotel was still a building site, there were several accidents relating to this, on one occasion one guy got out the pool and fell straight down a five foot manhole which was covered by 1/4 inch ply wood, after complaining it was covered over by polystyrene boards which was a complete joke, three days later a women fell down the same hole only this time was badly injured.
We booked this hotel for a family holiday, unfortunately they did not cater for kids at all, lovely people in the hotel, go outside the hotel you will get ripped off every time, we were unfortunate to witness a mass brawl between taxi drivers over a £5 fair, the hotel concierge was beaten up because he ordered a taxi for a guessed.
This was literally a holiday from hell; the only plus I can say about the hotel we met some lovely people.
Val & David - Northumberland
We thoroughly enjoyed our holiday in Sharm. Yes there were problems with hotel not being finished but when it is, I think it will be a lovely hotel and would go back. There were also probs with the students arriving and causing havoc, but then again as somebody mentioned we were just unlucky. The food was very good, and NOT everyone had upset stomach's my husband and myself were not ill at all in the 2 weeks we were there. The rooms were kept extremely clean and the staff were fabulous. The people are very nice, and just like most other tourist places, just trying to make a living. I haggled and got some very good low prices and was not intimidated by people outside the hotel. We are going back to Egypt next year (already booked) doing a nile cruise and a week in Sharm.
Good but stuff not polite
The hotel food and rooms are good and satisfactory
Stuff are not well trained and does not respect the guests specially in main restaurants
Reception stuff not professional and can not help you
Our vacation was nice but became bad when dealing with the stuff specially in main restaurant as they are not well trained and deal with people in very bad way specially when they asked us not to wear shorts during dinner time and that was very strange as we are in a resorts and this is not a classic restaurant and we did not bring shorts with us.
Every night we go for dinner, they deal with us in bad way and I complained a lot to their managers; it was really bad bad
In addition they allow to wear training suites and slipper and sports uniform while that not match with the classic ploicy they tring to apply.
That was really very bad style from the hotel and totally not logic in addition the restaurant manger was not behaving and does not understand how to satisfy the guests
Could do better
We returned Sept 18th and came across a few problems some of which has been previously mentioned, i.e. The Polish and the loud noise they made and the ignorance they showed towards us english quests.
Yes we too said"Wow"when we arrived.then we noticed problems as the days went on.
The pool is lovely but take shoes to wear as you will have sore toes as the bottom of the pool is very rough and already the paint is peeling away.
Take ear plugs if you are a light sleeper as the doors are a tight fit and people had to slam them shut.
Take a shower cap as there are no baths just a wet room with a large shower head attached to the ceiling.
Take a kettle if you want to make a drink in your room.
Take a fly swat or spray as you will be bothered with flies around the pool especially.At 5 o'clock they will fumigate the area and you if you are still around the pool.
Each room has a small safe which is free but not bolted down!!!!
Don't leave your mobile around as guests had theirs used while out of the room, (Egyptian phone numbers) also some ladies had their underwear moved !!! also fags taken..Suitcases also opened whilst out.
So much for going in the sea it took us 20 mins to get to the end of the jetty from the hotel then you are only in water up to ankles. (go on the roof top of block 2 and you will see how far it is away before you set off) You will need a ticket to get you in the hotel grounds and you must be out by 5, you are not allowed to use any of the sister hotel facilities.One or two people did kick up and eventually got permission to use the gym, as ours wasn't even built or the aqua park or the indian restaurant or the disco. Infact lots of work is still being done. As we left they were covering up the open sewer man holes, that should help get rid of the smells around the pool area. We experienced a few nights of banging and drilling in the reception area about midnight and then a strong smell of varnish one night. We spoke to an employee there and he said it should all be done for February next year.
You must make sure you get all drinks well before midnight even bottled water as they will charge you afterwards.
On our 3rd day they ran out of tonic water so we were buying it from the shop along the road. It took 4 days before they got some.they stopped giving out bottled water around the pool as they said it cost too much so you were given water in a paper cup.
The reception has 3 toilets in the ladies only one has a lock and if you have toilet paper you are lucky.
Our rooms were not cleaned properly and one day we went back and thought someone had used our bed as it was not found as we left it.
The linen is dirty and like most of the stuff in the hotel not new !!!!
As for the Thomson rep Brian he was too busy booking trips and sorting out all the problems of people being moved it was hard to get to see him as he is only around for a few hours a day. We didn't even receive a welcome pack, the only contact we got was a letter saying the time when we were to check out.
The airport is a rip off one tin of beer and a box of pringles £9. So take food from the hotel and save a fortune.
Would we return ? Maybe, if it was cheap enough and all the work was finished and done properly but I can't see that happening. The whole building has been rushed to get it open
and now they are experiencing faults. There are lots of hotels and night clubs being built in the immediate area. This place is due to explode in the near future. Take a trip to namma bay at night time it is very colourful and busy but dont pay any more than 50 egyptian each way for your taxi fare. Only take Blue and White tTaxis others are illegal and get stopped by the police on their numerous road blocks on the way. The Chemist over the road is very helpful. They sell English curling tongs (GHD) they are £135 english, but you can buy them for 450 egyptian (£45), and they even have a three pin plug on them. Bargain. Ages of our party 42 to 55. Feel free to contact us if you would like any more information. Kev and Jen
You work all year round for a dream holiday hat you work hard and at times struggle too pay for. We decided to remorgage and treat the family as the summer home here is terrible 4870.00 pounds later we wished we hadnt.
The Hotel is not complete there is bilding work going on all the time night & day, the food dried up & boring & no entertainment.
Whilst there a middle aged couple had an accident falling down a pit about 8ft deep when they got out of pool both were seriously injured but hotel didnt really care.
There pools are lovely but unrelaxing animation, animation, tour guides & newspaper sellers ruin your day.
There is a new chinese resturanrt open now but they bring it out in miniutes so its either reheated or instant.
we went to namba hassle what a joke and rip off Hard Rock charge arond 6.50 a drink keep you waiting at the bar 2 1/2hrs for a table, we found TGI resturant far better more reasonable and a better service...
We went to Cario & Luxor Quad Biking & Jeep Safari, we didnt use the hotel we used a local bar called St Georges at arab Sat upstairs in jasmine Center an english guy Pete he was called FANTASTIC VALUE we saved a fortune (Well Worth A Visit)
We will return to Egypt but not this hotel NOT EVER AGAIN. So disappointed...
Could hardly fault it...
Reading through the reviews on here, we were dubious before we went to this hotel, expecting the worst, and holiday from hell! But this all proved to be wrong. I'm 20 and went with my girlfriend, mum, dad, sister and Nan and had a brilliant time. We arrived at the hotel, and compared to alot along the road in Nabq, the outside looked modern and inviting. We went inside to the lobby, which again was very nice. The porters took our bags away as soon as we arrived. Whilst checking in we were given drinks from the lobby bar (which to our surprise was an actual fully operating bar, as apposed to the make shift one we were expecting).
There was a small bit of confusion when checking in as we had requested through our travel agent to have ground floor rooms close to one another. They said they didnt have 3 rooms to fill our request, but offered us a family room and 1 twin room, so we took the offer, and the receptionist came and let us in to check we were happy with it. The twin room was massive (see photo) and one of the biggest hotel rooms i think i have been in. Everything was new, clean and working. The family room was a decent size, 1 twin room and 1 double, both with balconies with a big wet room. Unfortunately the family only had the same amount of storage as the twin, so for 4 adults (sister mum dad and nan) this was a bit of a squeeze, but for a young family it would be plenty. We kept these rooms for one night and the next day decided it wasnt working. The receptionists were very helpful, and we were packed up and moved into 3 seperate rooms within an hour. Again, all the rooms were good sizes, large balconies and bathrooms. Between us we couldnt find a fault with the rooms at all, they were possibly the best we had stayed in.
The cleaners were very very nice and cant understand how people could say some of the stuff on here about them. They were friendly and considerate. They learned the times you were in your room so that they could do it without interupting your day, and as far as I'm aware we had all clean linen and towels every day. As guide books tell you it is worth tipping the cleaners in hotels as they do little extra thing for you. We left an english pound coin every day, and we think it was definatly earned. They made us sculptures out of our towels etc. One day we came in to find an alligator on the floor (see photo). As for them moving thing around, they tend to tidy everything up for you, i dont think its instrusive. They fold up clothes you have left out and leave them on the chair, and they arranged our toiletries for us! I wouldnt leave valuables like phones and cameras out in any hotel room, and think its a bit stupid if you do. They give you safety desposit boxes which are bolted the the inside of your wardrobe to protect you and their staff.
On the first morning we had our welcome meeting with the Thomson rep Brian. He was very helpful and very apologetic about the problems with the hotel and the bad description in the brochure. He told us that if you went to reception you could get a chitty that would get you into the grand azure across the road to use the facilities that we had listed that werent there (gym, health club, aqua park, beach bar, beach). Brian was around nearly every day, and we seemed to bump into him all the time, if he was busy when you wanted to talk to him, he would come and find you later (he kept to his word too). We even bumped into him in the hubbly bubbly cafe in Naama he recommended.
As with the rooms, I would also say the food was almost faultless in comparason to other all inclusive and half board hotels we have stayed in. The menu for lunch and dinner changed every day, with very few dishes staying the same. The food was all fresh and covered. The chefs took alot of pride in the food, and were always on had to fill/clean/tidy it up. The dining room was quite small unfortunatly and we were not sure if it would cope when the other rooms were open, but at the time we were there, it was relaxed with no wait for tables of queues for food. The waiters were brilliant, always up for a laugh, and didnt expect a tip or anything. They seemed happy to be doing there jobs and meeting the people. Although they joked around there were still proffesional when they needed to be and cleared the plates, and kept the drinks filled up constantly. On our last day we did tip one of our waiters, who then to our surprise went and handed it in to the restaurant manager. We didnt get a chance to ask why this was, and hoped that the person we tipped actually got it back in the end. I would say maybe the hotel would benefit from having a few dishes on the buffet for kids, as i can see that it would be hard to feed them. Breakfast was the same every morning, but you still couldnt go hungry. Cereals, toast, eggs (boiled, scrambled and fried) all the basic stuff we are used to being english! Lots of fresh fruit and fresh pastries, which varied every morning. The a'la cartes were open (italian and chinese). The waiters walked around the pool in the day and invited you to the resturants. They do 3 sittings (7,8 and 9 o clock). We booked to go the chinese at 9. The menu is simple and has about 3-5 choices for each course, which as far as I am aware is standard at an all inclusive a la carte. Admittedly the food wasnt amazing, but it wasnt bad enough to stop you eating it. We still made it a good meal, and the waiters kept the drinks filled up and didnt rush you or push you to leave. We tried the italian another night, and we were very very pleased with it. The food was brilliant and again the service was good. For both meals we asked to sit outside so we cant comment on the inside of the resturants. Our rep had told us untill the week we go there, they had no curtains on the windows so they were very echoey, but they have now. The pool served food all day from about 11/12 till 5. They had rolls, pastries and then 3 hot dishes a day. These were all kept filled up with fresh food. Usually it was a pasta dish a meat dish and a potato dish (chips, wedges, chicken wings, breaded meatballs, bolognase pasta). We chose to eat here most lunch times instead of going to the resturant.
The 2 bars were good, the only criticism with the pool bar was the cups you sometimes got your beer in were cheap flimsy plastic pepsi cups, which didnt hold alot. But it wasnt hard to get hold of a drink, so no complaints there. The lobby bar got busy at night, and served the entertainment, which was just outside the lobby. We guessed that this was a temporary location as when we spoke to one of the pool massage people he told us an ampitheatre was being built at the back of the hotel. The drinks there served were juices water (cups at the pool, bottles in the lobby), beer, whisky, brandy, gin, dark rum, vodka, and then a mixture of cocktails (we found it better just to say a vodka cocktail, and they would make you something..its a bit hit and miss though, lol). There was also tea and coffee.
The pool area was huge, with waterfalls and rocks etc. The pool was deep in the middle, and had very shallow areas you could lay about in round the edge. There was a swim up bar, where it was always easy to get a drink. The animation team were at the pool every day 10 - 1 and 3 - 4(or 5 i cant remember). They had activites going all day. They were very non intrusive, but came round and asked you to join in and see how your day was going. They played music (fairly loud but, nothing offensive or deafening..the pool was big enough to get away from it) which gave the pool area a nice atmosphere. The girls done the aqua gym and found it very fun. There were plently of sun beds all around the pool. You got towel cards so you could have clean beach towels every day, which the pool men took over to your sunloungers and laid them all out for you. There was a massage tent, which we used and was well worth it. You got a 50 minute full body massage for about 20 quid...very nice.
We went over the the Grand Azure to use the beach and beach bar. We got no hassle off the man on the door, in reception or at the beach. We got drinks from the bar and hot dog and chips from the food stand with no questions asked. The beach is on a reef, so the water is shallow. If you got off the end of the jetty (very long) and went left, there was nice deep sandy water this side of the reef which was nice to swim in. I would recommend walking to the beach for anything except snorkelling really, and it is course coral sand, and its not easy to get in the water. But the snorkelling is definatly worth it. It took about 20 minutes. Grand Azure made you feel very happy with the Club Azure, as it seemed much to big, and alot of people. Even in this hotel which had been open a while there was building work by the beach making more rooms, so it seems hard to escape in Sharm.
Some people have commented on the staff being rude ''pigs''. My whole family think its outrageous that you can go to someones country and say that about them. The people who worked at the hotel worked solidly 7 days a week for 3 months a time, and always had a smile on there faces and were happy to help. I doubt they get payed much and as with the cleaners a little tip goes a long way, and they are appreciated immensly. We were told that a bulk of the money these people earn are through tips (it does tell you this in guide books) and didnt have any quarms about giving them to the people who you came to know. We had a waiter at the pool bar who would bring us a full round of drinks without us even going to the bar! The staff liked the english and thought on the whole we were polite (you get a few unfortunate exceptions which we did hear every now and then). They arent too keen on the russians attitude towards them, as they can be very very rude, pushy and miserable.
Going off site was easy, there was a free bus at half 7 to naama bay which returned at 10, just for people at our hotel. It was very reliable, we used it twice. When you get off the shop keepers tend to gather around the bus stop and try to get you into there shops, they all have a laugh and arent too pushy if you just keep walking, so dont get dragged in if you dont want to. You have to book it at guest relations in reception. The driver even dropped us to the aqua park one day. With the shops outside the hotel they can seem very pushy and scary at first, but as you get used to it and learn what to say, its quite fun. The way they sell is in there culture, and is not something to complain about. They haggle and will always give you a good deal eventually. Dont be afraid to walk away, or take the free gifts they give you (dont feel like you have to buy anything). The shops will take any currency, and seem to prefer sterling. They are all happy to have a laugh and a joke and there is hardly anything on sale which costs more the 10 english pounds after you have haggled a bit!! Oh and be careful what you take photos off. The first camel we saw walking along the road we took a photo of, the next think we knew we were riding the camel and giving the owner 10 quid. This is how these people make a living, so they dont like an freebees, but for 4 camel rides and as many pics as we want that wasnt too bad...
...finally... The buiding work (if you could call it that). There were 4 blocks of rooms by the pool that had not been finished inside yet (apart from a few light fittings outside they looked the same as all the others). and from the a la carte resturants at the back of the pool to the 1st block on that side there was a very high blue tarp. Im not going to lie, you do hear the occasional hammer or drill, but I could not see in the slightest how it would effect your day. Nothing looked messy and they cleaned all the paths every day. We hardly saw a builder! One of the blocks.. block 9 i think...was just being furnished whilst we were there and looked pretty much ready. We spoke to a man by the pool who told us all they are building behind the tarp is an ampitheatre and a health club, and another pool.. no more accommodation. We sat in the same place by the pool which was outside one of the unfinished blocks as this was where the nicer sun loungers were (wooden ones with big matresses) and didnt find any problem with it, and neither did the people around us. Looking around the resort there is a lot of development going on anyway, and the chances are if you are in a fully finished hotel, they could be building on slap bang next door, which would have absolutly no consideration to your stay, so i really would not let it bother you as it didnt bother us.
I have written a long review actually, but i think i have covered everything and hope it is helpfull. I will try and put a few pictures i took on my profile.
overall a lovely holiday
My husband and i have just returned from our holiday after spending a week at the tropicana. The weather was excellent and overall we had a lovely time. Yes, it is true that the hotel is not competely finnished but this does not really impact on your holiday that much. We found that you rarely hear any noise comming from the work going on around you. Little things are anoying though such as drains having no covers on them and faclities not being available yet.
The hotel its self is very nice. The rooms are spacious with big walk in shower and comfortable large bed. Water in shower was always nice temperature. Our balcony overlooked the pool which was nice. Air conditioning works really well. The one down side of the rooms was that finnishing details, ie cupboards and fixtures have been finnished to a poor standard and the shelfs had quite alot of dust on them when we got to our room. It looks as though the rooms have been rushed to get them finnished and this goes for little things through out the whole hotel. oh...
Our fridge did not work in our room and we had no mini bar but these are not huge things.
The rooms were cleaned daily with fresh towels and bed sheets. Overall the hotel is very clean.
The pool is lovely and a big plus for the hotel. It has shallow and deep areas which is nice and swim up bar. We had no problem getting a sun bed aroung the pool.
The food is overall to a high standard and good choice. The one thing that lets the food down is that you only have two choices of places to eat. You have the main buffet restaurant and a chinese/italian. The chinese/italian you can only use once during your stay so if you stayed for 14 nights you would have to eat in the main restaurant 13 times. I feel for a 4/5 star restaurant this is poor.
Staff were friendly and we had no problems with them during our stay.
The main problem with the hotel is that is that it is not on the beach. If you are someone who wants to be on the beach for alot of the holiday i would not recommend this hotel. The beach is accessible but via the grand azure hotel accross the road from the tropicana. You can use the beach but only the beach bar and beach food hut. The hut provides 4 choices for lunch only which is hot dog, burger, chips, and salad. You are not allowed to use any of the other facilities at the grand azure which is a shame as they looked very nice.
The grand azure across the road from the tropicana has alot more choice on offer in terms of restaurants and facilities. It also looks alot more family/child orientated which the trapicana is not. We have had relatives stay at the grand azure and they loved it. If we went back to egypt this is the hotel we would stay in rather than the tropicana.
I must just say hello to claire and liam who we met up with during our holiday.
During the holiday i managed to get the traditional 'stomach problems' but my husband did not. I did everything i could to avoid this, i even took pre-biotic tablets before i went.I have come to the conclusion that you are either lucky or unlucky. There are plenty of pharmacys around who are very helpful.
My husband and i went on holiday to rest and relax and this was achieved. Overall, taking everything into consideration the hotel is fine but not perfect. Imporvements are needed but we still had a lovely time.
Tropicana Azur Club at night
Tropicana Azur Club
tropicana Azur Club
Tropicana Azur Club