Sunrise Mamlouk Palace Resort

4.5 out of 5 stars4.5 Stars

Km 20 Hurghada, Safaga Road, Hurghada, Egypt
SENTIDO Mamlouk Palace Resort
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92%

Satisfaction Excellent
Excellent
59%
189
Very Good
24%
79
Average
9%
29
Poor
4%
14
Terrible
2%
8

Value Score Poor Value

Costs 48% more than similarly rated 4.5 star hotels

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Good For Business
  • Families84
  • Couples83
  • Solo100
  • Business100

More about Sunrise Mamlouk Palace Resort

Great Value Hotel - Brilliant Service, Great For Winter Sun!

by TripAdvisor Member dantaylor123

We stayed at the Sunrise Mamlouk Palace for a week on an all-inclusive basis during the first week of March 2008.
We booked through Co-Operative Travel and paid just £295 per person which was an absolute bargain.

The hotel is located just 15 minutes away from the airport, which was a bonus after a 5 hour flight from the UK.
When we arrived at the hotel we were quickly checked in, and then shown to our room.
The rooms were clean, spacious and modern. As requested, we were allocated a top floor room overlooking the swimming pool.

The hotel has 2 swimming pools, one of which is heated. The heated pool was naturally the busier of the two, although the hotel did turn the heating off for 2 days which had the result of very few people going in the pool!
The weather in Egypt is perfect for a winter sun destination with temperatures much warmer then any of the other short haul destinations. During our stay the temperatures remained consistant between 24 - 28degrees - although it cant get windy at times, and chilly in the evening.

The hotel attracts guests mainly from the UK, Germany, Russia and France and the food does seem to cater for Europeans. Although there are varied themed nights, the food was largely the same every night which was the only grumble I would have with this hotel. I have read comments on here of large queues waiting for the restaurants etc, but we didnt experiance any of this. Likewise, whilst Brits do tend to be the only nation who know how to queue, the problems some people have mentioned on Trip Advisor did not occur during our stay.
Whilst British people are largely out-numbered in this hotel, this is the same during this time of year at all hotels in the area. In fact, the Thomas Cook rep told us that during the week we stayed, there was135 other Brits in the hotel and that was the highest number of Brits in any Thomas Cook property in Hurghada.

As with most Egyptian hotels, the staff were very friendly and cant do enough for the British (something to do with us being their biggest tippers!).

The pool bar serves a wide variety of drinks and lunch from 12 - 5 (pizzas, burgers, pastries and fruit). The food is cooked fresh to order and is a welcome variation from the buffet food which tends to be very similar to dinners. Drinks can be ordered from the bar, or from the stools in the pool. Once the bar staff get to know you (and after a small tip of about £1), they will then rush a drink to you whenever your glass begins to empty throughout the holiday.

One thing I would recommend is a trip to Hard Rock Cafe for a great meal in a great atmoshphere. Its about a 10 minute taxi ride away, however it cost us just £12 for the taxi ride, meal and drinks for 2.

All in all, a nice relaxing holiday in a beautiful hotel with friendly staff and at great balue for money! Highly Recommended!

Beautiful Hotel

by TripAdvisor Member ChesterfieldAJG

We stayed at the hotel from 18/03/08 to 25/03/08 and we had a brillant time, the hotel is kept really clean and all the staff were very helpful. On arrival our luggage was brought to our room by a bell boy, we had a very nice room, a twin room, the room was kept nice and clean through out our stay, clean towels every day and bedding.
The beach is a really nice place to spend your days, clean pool towels every day are available from huts around the pool and beach, over Easter the hotel was full and we always managed to get a sun bed either by the pool or on the beach.
We tipped a waiter in the Lobbey bar and never had to move to get a drink, when our drinks were almost finished 2 more arrived, what ever time of day.
The food could have been better in the main restaruant, there was always something we could eat, breakfast if you want to eat ourside i advise you to get your own cups from inside as sometimes you had to wait for a waiter to bring them, once you had your cups coffee or tea was served promptly. The pancakes were very nice at breakfast time. At lunch time we always ate in the beach bar, sandwiches, pizza and chips available and all were very tasty.
In the evenings take a walk up the jetty in the hotel next door, the sunsets are very nice and worth a stroll up to sit and watch.
We would return to the hotel, we both had a really enjoyable stay at the Mamlouk Palace.

Perfect base for winter sun holiday

by TripAdvisor Member jessuk82

Here's a lowdown on all the little details they don't tell you in the brochure but can make a big difference to your holiday...

Food: Evening buffet as expected - catered to Europeans with a wide selection of meats, fish, potatoes, some pasta, lots of different breads, barbecue each night, sweet pastry-type desserts. But we usually found something to eat. Food at the beach bar and pergola bar was served 12.00-18.00 and featured a freshly-cooked pizza and a 'special of the day' usually along the lines of beef burger, chicken burger, sausage burger, and chips. All cooked from fresh and was surprisingly very tasty. 1 visit per trip (all inclusive) to the tex mex, but don't get your hopes up - although some people really enjoyed the food, sizzling fajitas didn't feature on the menu and I was a little disappointed! It was a nice change of scene though and the service was pretty good.

Entertainment: The shows in the ampitheatre were just plain embarrassing, but the children in the audience seemed to enjoy themselves. The comedy show consisted of 3 local guys from the 'entertainment team' acting out silly unfunny sketches. Having said that, we walked out after about 15 minutes so they may have just been warming up (but I doubt it!). The originally-named Victoria Bar was where we spent most evenings, with quite a chilled out atmosphere and nice lighting, a dance floor and a live singer (listen out for "good dancing" at the end of each song!). We stayed up 1 night for the disco which started at 11pm but the fact we didnt go again says it all. The lobby bar is also lovely with lots of different areas to sit (all smoking though as far as I could tell), and the atmosphere is good in the evening as everyone seems to flock there. The terrace balcony has lots of big comfy sofas and lovely to sit and watch the sun go down with a cocktail.

Rooms: Clean, spacious, our room overlooked the pool and was close to the main hotel which was far better than being nearer the sea as less distance to walk in the evenings. Beds OK, we had twin room and beds were bigger than singles, but pillows hard and thick. Wet room type shower, no bath, clean towels daily, and beach towels using card system at one of the beach towel huts onsite. TV in room could get BBC World and lots of foreign channels. Hairdryer, digital safe and minibar, no tea and coffee making facilities in room (but who wants to make their own when your on holiday?!!). Lots of flies came in our room on the first night and we spent an hour swatting them. Bought some fly spray and they didnt bother us again (typical!). Flies a bit of an issue when you're eating outside. Didnt get bitten by any mosquitos though, not sure if they're a problem in Egypt.

Beach: Spent most our time here. Manmade but shallow water and jetty to do snorkelling. People reserve beds which is annoying as you're not supposed to, but we never failed to find a spot. Sunbeds with umbrella and feels quite private, unless you get a loud Russian family park next to you. Quiet area further up but didnt bother using it. Some aircraft noise, as to be expected, but you dont notice it after a while, and we were happy to compromise that for a short trip to/from airport. Windsurfing, water-skiing, quattro, banana boat, pedelo, and diving all from the beach from independent watersports huts on the beach. Got pestered a few times by sellers coming up to us on the beach, especially at the beginning of the holiday, but just make it clear youre not interested and theyll leave you alone.

Pool: One heated but busy round the pool and more catered to families with children. Water slides still not finished but Aquapark at Titanic Hotel about 3 minutes away.

Facilities: Bank onsite, sterling, dollars, euros and egyptian pounds accepted at shop and reception. Shop selling usual souvenirs etc, plus essentials and toiletries. Haggle with them over price. Shops also over the road, plus a pharmacy. Shuttle bus to the main shopping area. Internet available in the hotel 4.50 GBP for 1/2 hour. We had a look round next door (Sunrise Garden Beach) and we undoubtedly preferred Mamlouk Palace.

Feel free to contact me if you have any specific questions before booking/travelling to Mamlouk Palace.

A brilliant place to stay!

by TripAdvisor Member MollyMartin

Mamouk palace is a beauitful hotel.A very rich look.It's very enjoyable the food is great and the asian and mexican are very nice.The drinks are amazing until 12 midnight (the cocktails are delicious).The people who work there are very nice,cheerful and helpful.Everyone's really polite.The atmosphere is amazing with some shops across the road and the shopping mile 10 minutes away.The airport is about 10 minutes from the hotel so there's not much waiting.The cleanliness is good as the cleaner comes to your room everyday that really nicely tidy/clean your room.The all inclusive is very good and enjoyable as everything's free and you don't have to worry aboutmoney because you can also just relax and stay by the pool all day.The pool bars are great to have as you can just swim or walk up to the bar and order and only wait about 5 minutes at the longestThe beach is beautiful with activities such as wind surfing,boat trips and infltable boat trips.There are very good trips to organise that aren't to far aay and are awsome.It's a beautiful and amazin place to go and be so I hope you book it's really something to look forward to =).
Molly Martin 12.

fab!!

by TripAdvisor Member emma_ritchie

What can i say the hotel was fab! really lovely. 5 star service! pools where lovely, clean, one was heated during the winter months. Rooms where great really big the shower was massive! made use of the room service as me and my boyfriend got engaged and that was great! maid service great came in everyday and changed towels sheets and cleaned the room. The drinks where good although locally produced alcohol so not as nice but still good. Food was lovely even tho it was quite repetitve but still nice had different themed nights every night. Enteraintment well we didnt really watch it so cant say anything about that. Beach lovely, beach and pool bar great service, pizza was lovely! from the beach and pool bars. Outside the hotel across the road u have lots of shops but be careful cos the people get on ur nerves as they try to drag u in every shop! a really good t-shirt shop the second shop i think it was good quality for only £3 not bad! Trips where great def reccomend luxor! even tho long day but great. We went on a snorkelling trip that was good too also a camel trip thru the desert good too but i didnt really like the camel lol. Weather was so hot! morning where a little cool but u can still sunbath tho and get a tan jst the wind that was a bit colder, at about 5pm it got a little cooler and was a little chilly altho nothing to bad at night!. Althogether had a fab holiday would def reccomend this hotel!

Fabulous!

by TripAdvisor Member DinkyMc

We stayed at this hotel from 7th to 15th March 2008. I was a bit worried after reading some earlier trip adviser reports on this hotel but was thankfully proved wrong.
The Thomas Cook rep was great. On arrival he gives you a card so that you can contact him 24hrs a day. His name is Lane Sands and he is so approachable.
The journey from the airport is around 10 to 15 minutes so thats great after travelling for 5 and a half hours. The egyptians are very efficient. On arrival at the hotel they quickly get you to your room with the minimum of fuss.
The blocks of rooms are designed over three floors so that everyone gets at least a pool view. There are no lifts that I could see and for able bodied people this is not a problem but just be aware when booking in if you are travelling with someone who may struggle with stairs, and request a ground floor room. Blocks 15 to 22 are down the right hand side and 23 to 30 something are down the left. There are family rooms at the end which are not occupied yet but these have a view of the Red sea. We stayed in block 18 which is about half way down. Quite a good location because its equal distance between the reception and the sea. The only 'problem' with being on this side is that this side is in the shade for most of the day so if you were wanting to sit on the balcony to soak up a few rays you will be dissapointed. However, the construction of the balconies on the first floor is such that little sun gets onto them during the day. The rooms are really big. We had a twin and each of these beds were larger than our single counterparts in the UK. The safety deposit boxes are in your room and are free. You just have to put your own code in. There is a small fridge in the room and ours had a couple of bottles of water in for our arrival. The bathroom is spacious with a walk in wet room rather than a bath.
A tip always goes down well for the room cleaner because he ensures flowers on your bed and nighty folded is a original way. Bearing in mind that the staff here in Egypt work on a six week on and one week off basis and earn the english equivalent of around £200.00 for their 6 weeks, the odd pound here or 10 Egyptian pounds there means so much to them. The whole hotel is immaculate, very clean. Put dirty towels on the floor and they will be changed daily. tYou do not need to take beach towels because you get a fresh one from the towel places every day.
While we were there the hotel was full. This posed no problems at all in terms of getting a sun bed either at the pool or on the beach. The sand on the beach is a bit stoney so if you have beach shoes I would advise you to take them. You can walk out for a long way as the water is very shallow. The sea water temperature was around 22degrees with the pool a degree or two more. The air temperature ranged from 29 to 32 degrees.
The food was good in the restaraunt and there was fresh food cooked at both the pool and beach bars between the hours of 12.00 and 17.00hrs. We went to the mexican restauant and really enjoyed the meal but there were others that were not so impressed. There is lots of choice of drinks and its as free flowing as you want it to be.
I was bitten by mosquito's ont he second day so take some mosquitto repellent with you.
There are lots of Russians at the hotel but they dont bother you, they are just rude and arrogant. They take lots of food and leave it on the table . This must really cheese off the staff because of the waste. I heard one of the waiters who was taking my plate, say ' Ah! an English plate!. I tittered to myself, as he was making a comment related to the lack of waste.
Shopping is an occupational hazard! There is roughly a mile and a quarter of shops outside the hotel. We got past 5 which took almost an hoaur! The sellers hound you! A firm 'no' sometimes is not enough. However, those people who braved the shops did get some bargains. If you are planning on buying gold be aware that it is 18 carat and barter for a good price. They weigh the gold but their first price will always be high. I bough two gold charms of Nefertiti. One weighs around 1.5g and cost £35.00 and the other weighs 2.5g and cost £42.00. If you want some less stressful shopping, get a taxi to 'Sinbahd Beach Resort' It cost us around £9.00 return and there are a couple of supermarket type stores where the goods are already priced up, as well as lots of street shops. The sellers there are not so forceful and it is a better experience for a hassle free browse.
This was a wonderful holiday and I would recommend it to anyone.

Fabulous

by TripAdvisor Member TourismProfessional

A great hotel. New and beautifully furnished and presented. The rooms are great, public areas spotless, the food diverse and plentiful. My sister and I wanted a weeks relaxing break to sunnier climes and that is exactly what we got. Nothing was too much trouble. Excellent all round.

The day trip to Giftun island is worth doing and we also did the day trip to Cairo (US$225), which is a long but full day and we are both really pleased we did it. Book through the hotel rep.

Only down side was when we went to the shops opposite the hotel one evening. I have travelled all over the world and can chat with anyone but these sellers were NASTY. After they had established that we weren't going to buy a glow in the dark pyramid/fake handbag/stuffed toy camel they 'hated the British' and 'we were greasy fat pigs' and those were the insults we understood. If I were you I wouldn't even bother putting yourself through this, boycott them and head to Sekala. Don't let the minority put you off as we also met some very lovely Egyptian's - just a shame about this vicious section, they are spoiling it for eveyone.

So much wasted potential

by TripAdvisor Member Talste

I stayed for 2 days in this Hotel on a Full board package, The Hotel façade is fantastic unfortunately this is the only good thing I can comment on.

At check in I was handed a green plastic “hospital” wrist band and told to wear it during my stay, when questioned why I received the curt response “because we have over 1000 guests here and we cant keep track of them all !!!” I pocketed the band and was “shown” to my room, by shown I mean the staff member walked outside pointed to a block and said “Your room is in there”

The room was twin share not double, My Husband called reception to advise of the mistake and was told to wait in the room for housekeeping to come, after waiting 30 mins my husband called back to reception, The staff member was very unhelpful, getting frustrated my husband requested an escalation to the duty manager, The staff member refused to transfer the call so husband advised he will be in the foyer to sort this out. Upon entering the foyer a porter scurried over with a key for a different room.

The room had no tea/coffee making facilities, cheaply made furniture and smudges on the mirror. The toiletries were cheap (no conditioner, the shower cap broke) When I showered the bar that the shower head sits on broke !!! The bed also had a torn sheet and sever pilling on 2 of the pillow cases.

At dinner half way through our meal a waiter named “Mohammed” rushed over and demanded to see out “hospital” tags, we showed him and he barked at us that our drinks (2 x small bottles of water) were not included in the meal package and we would have to pay for them. Husband said fine he would sign for them at the end of the meal (as is the norm) and asked for the bill. The waiter walked off and 10 mins later we still did not have our bill so the waiter was called over again, We then had to request to speak to the F&B manager as the waiter would not get the bill for us. The F&B manager was apologetic about the waiters conduct but by this stage we wanted to leave the restaurant.

I was totally disgusted at the attitudes of the staff, poor condition of the rooms and total experience in general. I’m sure if this Hotel had a capable GM in place the hotel would have potential (i.e use assigned seating areas in restaurant for different packages or a colour card system rather than hospital tags) regardless I will never stay in another sunrise hotel again after this experience.

Brillaint Holiday, Would Recommend!

by TripAdvisor Member MightyJinjo

I travelled with my mother and grandfather in February 2008 to the Mamalouk for a week.
On arriving at the hotel we where shown to our rooms by a bellboy. (The cases here brought to our room 15 minutes later). The rooms where of a decent size with TV, telephone, fridge and free safety deposit box. The bathroom had a step in shower, hairdryer and shaving mirror.
The balconies are great as they allow you privacy with table and 2 chairs. We stayed in room 30102 which got the sun from 7am onwards till about 3pm.
There are 2 pools one heated and one that not. The heated one was lovely like stepping in a warm bath. There is also a pool bar at each of them. Serving drinks and food. Food consisted of Pizza, buns and sandwiches made with chicken etc.
The beach was my favourite place to be there were loads of sun beds and the view was pleasant. There was also a choice of scuba diving, peddalos, wind surfing, boat trips etc. There is also a camel next to the beach you can ride!
There is also a beach bar again with drinks and food. The food was brilliant especially the pizzas. The drinks where great too, different local alcohols including beer and wines. As well as soft drinks and some tasty cocktails.

The restaurant was brilliant waiters bring your drinks to the table (my advise would be tip them small and chat to them about 50p is enough.) the food was excellent. different theme nights every night.
For breakfast there was full English, omelettes, bread (which is the tastiest i've had!) cheese, cereal, and the biggest selection of sweet pastries i’ve seen before.

There is also a lobby bar inside with a disco leading off it where there is a selection of music and small dance floor. The disco also has its own bar which is great for quick service.
The lobby bar is great as you can sit anywhere within the lobby area and the waiter will come ask you if you would like a drink (again my tip would be to tip them 50p or $1 and they will be your friend for the duration of the holiday. Just tip them little but often) A brilliant waiter to have is Mustafa he is excellent and speedy with bringing your drinks. Well worth the money we tipped him.

The maid service was good cleaned the room and changed towels daily, as well as 2 bottles of water in the fridge. The bottle water in your room is free of charge. Bottled water you can also ask for free at the pool/beach bars.

There are loads of souvenir shops across the road as well as a pharmacy and supermarket.

All in all a brilliant holiday at the Mamalouk if you do go I hope you have a great time like we did.

Lovely hotel, shame about the food

by TripAdvisor Member JellyCarilse

This hotel is new and beautiful, well kept, very clean and the facilities available are pretty good. Unfortunately it is let down badly by the poor quality of the food available.

Brits are in the minority (only 15%) and the food reflects this. The food is aimed mainly at the Russians and Eastern Europeans. We don't expect Roast Beef and Yorkshire puds, but recognisable food, cooked properly would help.

We ate 3 times in the Asian Restaurant which was pretty good (an extra £7 each) and 2 nights got taxi into Hurghada and ate at lovely Thai Garden, highly recommended.

We did a trip to Luxor which was very good, very tiring, 5.45am till 10.30pm, but worth the effort and very interesting.

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 Sunrise Mamlouk Palace Resort

We've found that other people looking for this hotel also know it by these names:

Sunrise Mamlouk Palace Hurghada
Sunrise Mamlouk Palace Hotel Hurghada

Address: Km 20 Hurghada, Safaga Road, Hurghada, Egypt