Cataract Marsa Alam Resort

Marsa Alam, Egypt

1 Review

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  • MagedToson's Profile Photo

    Shams Alam Resort

    by

    Insects in the food

    I found a big worm in the food at dinner. I told the restaurant manager and the hotel manager, and all he said was "Sorry". They did not even remove the vegetables with the worms from the buffet until it was all eaten by other guests.

    The next morning i saw a cockroach run under the breat basket, When i showed it to the waiter, he said " Sir, this is not a cockroach, it must be another kind of insect"

    I don’t recommend any body to stay at this hotel

    Specially that they made a mistake at our payment bill (for the extra items) at check out. They put items on the bill that we didn’t take. When I noticed, he removed the extra items and refused to give me the bill.

    This hotel is not customer oriented at all, and they don’t care about the cleanness Issue.

    Unique Quality: Good location
    Good beach
    Dirty Food
    Very old furniture in the rooms
    Electricity shut down twice during our stay
    No care about cleaness

    Directions: 50 KM south of Marsa alam

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