Grand Hyatt Cairo, Cairo, Egypt - Reviews and Hotel Information

We recently stayed at the Grand Hyatt Cairo. This is definitely a hotel for tourist who want a great location but have low expectations for customer service. As a platinum Gold Passport member I received horrible treatment at this hotel. I had to wait 3.5 hours to check into my room at 3:00pm in the afternoon. The internet fees are ridiculous and everyone uses the Club Lounge to access the internet so this place can get crowed quickly. The food offerings in the Club Lounge are not impressive and the service was bad. The wait staff stand around and look out of the window staring at the Nile and are not attentive to the guest. The Club Lounge is poorly designed and the smoking section upstairs makes this a smoking lounge since the smoke will come into the open area downstairs of the Club Lounge. We stayed in a suite and the housekeeping staff take things out of the rooms without asking. The revolving restaurant on the 40th floor is quite impressive although the food is very mediocre at best. This hotel caters to business people and tourist from the U.A.E. and they seem to receive better treatment than Western guests. I had a women come up to my suite in full hajab soliciting sex one Saturday night before my wife arrived to the hotel. We returned to the hotel after a trip to Luxor that was magnificent but the staff assigned us to a room with a plumbing issue and a very foul odor. This is not the expectation I would have at a Grand Hyatt and I have stayed at most of the major ones around the World. The management tend to provide a token response as if they care about your concerns but they have very high occupancy so they really do not care about the concerns of their VIP guests. This hotel has a great location but does not live up to the potential of it's lobby and location for the money. I would consider the Four Seasons across the street before considering this hotel in the future. The benefits of the hotel is that it is good for Western tourists that tend to be scared to venture out and want security and overpriced services and the "perception" of a secure hotel. Please also note that this is a "dry" hotel that does not serve alcohol except in the 40th floor revolving restaurant!!!

Great location and spa and fitness center along with various restaurants choices on the lower level. The overall services offered are very good but you will have to pay a premium for them.

Grand Hyatt Cairo, Cairo

Grand Hyatt Cairo

Cairo Hotels