| Hotel Rating: |      | | Satisfaction: |      | | Reviews: 21 | Photos: 21 | | 16 Saray El Gezira St |
 | Cairo Marriott Cairo Hotel And Omar Khayyam Casino Reviews | 1 - 10 of 21 |  |
 |
|
 |
 | Marriott Cairo Hotel And Omar Khayyam Casino: Originally, built as a Palace - it truly awes!
Tip Rating:     Satisfaction:      |  |
 |
|
 |
Absolutely beautiful! Service impeccable, truly worthy of ther Marriott standards of high expectations. The palace has been a historical palatial site since the 1800's and, it sits on the edge of the Nile and amongst vast, beautiful gardens. The sheer size of this complex is enough to leave you agape with delight! This is before you've even sampled their service.
Anything you wish for, it seems, can all be found within the walls of your castle for the duratino of your stay. From absolutely gorgeous pool, which is surrounded by a multi teered seating/sunning arrangement so that all people wishing to soak up the rays have uninterrupted views of the lagoon like setting of the pool, to the fabulous array of restaurants that surround the gardens. The food is delicious and the ambiance of the restaurants ever changing! There is even a sushi bar and a french bakery which specializes in some of the best chocolate and fresh fruit tarts that we had on our entire trip to Africa! More "Americanized" bistros are situated by the pool, as well as a huge shisha bar at the far end. The rooms are scrumptuous and we were given both a standard room as well as a suite so that we could sample the difference between the two. The standard room was very large, with wonderful bathroom, plasma TV and comfortable linen sheets and fluffy pillows. Best of all was the view which overlooked the gardens and restaurants. The Suite was truly spectacular and palacial! 3 separate rooms including: Living Room/Dining room and kitchen area complete with a dumb waiter and microw wave. Separate HUGE bathroom, in it's own seaparte portion of the apartment. Double glass paned french doors which allowed you into a massive room complete with large walk in, seamless glass shower and a soaking roman tub. Huge separate master bedroom, separate from the rest of the apartment and complete with a balcony view overlooking all of the Nile and Cairo in the distance. The balcony had a 360 degree view of all of Cairo, truly magical!
|  | |  |
This is another view of the Marriott. Sure, the rooms are comfortable, as you would expect when paying top dollar, but as for the rest our impression were negative. We spent a total of 5 nights there and frankly were not impressed –especially with staff refusing to help when we were stuck in a lift! This happened when we were hurrying to finish packing before checking out and room staff knocked on the door. Maybe they were just looking for a tip (we did leave one in the room) or maybe I was a little abrupt as we were in a rush. Anyway, when we got into the lift with our bags the same staff were filling a trolley with towels right next to the lift. The doors closed –then the lights went off and we were left in total darkness for almost 10 minutes! We had a ‘plane to catch so you can imagine our panic…frantic banging on the door & shouting brought no response. Eventually the lights came on, the lift door opened …and there were the guys, still busy on their trolley right next to the lift. They didn’t look up. Did they switch off the power as a sort of sick joke? The manager to whom I later complained said it couldn’t be done, but they must have heard our loud shouting & banging – and totally ignored our plight! The duty manager said there would be an enquiry but hasn’t even had the courtesy to respond to my follow-up email. I think this sums up Marriott’s attitude to guests. Other points to be aware of are that check in-out can be Very Slow. It took us 40 minutes to check in, almost half an hour to check out. The staff seemed to take forever but maybe it’s just their slow computer system. Allow plenty of time if you are catching a flight etc. Make sure you have plenty of water because a small (300ml?) bottle of Evian water from the room’s mini bar costs 24 Egyptian pounds PLUS 10% service PLUS 12% tax.! A rip-off even by 5 star hotel standards! Should we visit Cairo in future, we won’t stay at the Marriott. Theme: HotelPrice: US$180 and up » Currency ConverterComparison: more expensive than averagePhone: 20-2-7358888
|  | |  |
|
|