Tortilis T Camp Hotel

Amboseli National Park, Kenya
(4.5 star hotel)
#1 of 4 hotels in Amboseli National Park
Terrible (1.0 out of 5.0) 1 review
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National/State Park Safari Spa and Resort
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Tortillis Camp - Overbooked and Uncaring

Terrible (1.0 of 5.0 stars)
by written on December 19, 2006

While this Cheli & Peacock owned property is considered one of the finest in Amboseli, we can NOT recommend it. The facility, service, and amenities are admittedly quite good. However, the management attitude and response is quite poor. Our small private safari had booked 3 rooms for 4 nights a year in advance. Our travel agent had confirmations. On arrival we realized we were only checked in for 3 nights. It seems that a much larger group had been overbooked after our booking. However, the management simply forced us out after 3 nights in preference to the larger group. Finding another hotel in Amboseli is not simply a matter of walking down the street. The manager never once talked to us again during the 3 days even though he was aware of the overbooking and the situation. We had to make other arrangements on short notice through our own travel agent.
After we returned home our travel agent had extensive discussions with the owner of Cheli & Peacock who refused any compensation other than one night's rental.
The management, attitude, and responsiveness of Cheli & Peacock is unconscionable for a supposed upscale property.

Nearby Tortilis T Camp Hotel

Tortilis T Camp Hotel

We've found that other people looking for this hotel also know it by these names:

  • Tortilis Camp Hotel Amboseli Eco-system

Address: Amboseli National Park, Kenya

Amenities at Tortilis T Camp Hotel

  • Restaurant
  • Suites
  • Continental Breakfast
  • Swimming Pool
  • Bar / Lounge
  • Free Parking

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