Kenzi Europa

Boulevard 20 aout, Agadir, BP 808, Morocco
(4 star hotel)
#1 of 74 hotels in Agadir
Best (5.0 out of 5.0) 5 reviews
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Friendly hotel, central location

Best (5.0 of 5.0 stars)
by written on March 4, 2010

Spent 10 gloriously hot & sunny days in mid Feb at this hotel and despite initial reservations, thoroughly enjoyed it. The hotel is located across the road from the beach and is within comfortable walking distance of souks (shops), restaurants & the Marina. You can also use the "Noddy" train (just a few yards from the hotel), which, for a small charge will give you a 40 minute local tour. Not a lot to do locally, but you can go on various sight-seeing trips, horse & camel riding etc.
The food at the hotel was better than we had expected and one could always find something palatable on a reasonably varied menu. Alcoholic drinks were always offered at lunch & dinner. Dancing with a resident group & entertainment was provided every evening - the Moroccan theme evening being the highlight of the week. We found the majority of staff friendly & helpful - especially if you give the occasional tip! All in all, the hotel exceeded our expectations & we had a very enjoyable stay.

a comfortable well placed hotel with good faciliti

Best (5.0 of 5.0 stars)
by written on February 23, 2010

This review is late so please excuse the past tenses!
My boyfriend and I have just returned from a week in Agadir (Nov 09’) at the Kenzi Europa Hotel and I felt compelled to write this review in the most honest and unbiased way as possible to help with the decisions of holiday makers to come and to reassure those who have already booked – this will include handy tips also!

Arrival at airport
Fuss free... we decided against the extortionate price of an arranged transfer and opted for a local taxi (rank can be found easily via main airport exit and crossing the road). Please ignore the men who try to ‘help’ with carrying your case 1 foot from the boot of the taxi as they want a tip and in this circumstance, I didn’t feel it was granted. Taxi during the day should cost no more than 150Dh (this is per taxi not per person) and evening cost is 200Dh... There may be an extra charge of about 20Dh per suitcase but all in all, worth it as it’s a good 20-30 mins to main part of Agadir and in the UK this would cost excess of £40. Agree the cost before you travel. Best to mention that the queue for the Bureau de Change can be long so get there quick!

Hotel/ Room
First impressions of the hotel were that it looked rather small on the outside but cute and quaint (dated some might say). Inside the reception area was clean and airy. No queue to check in which is always great! Hotel changed the twin room with garden view we had booked to double room with sea view without any fuss. Room was spacious and clean so very impressed. We found the bed extremely comfortable making it difficult to get up in the mornings! We arrived at about 7.30pm local time and on an all inclusive package we were allowed to eat straight away. For people with children, noise levels from a club opposite the hotel may be an issue but it didn’t bother us much. Air con worked and so did the TV.

Location
Best thing about this hotel was its location. Beach is literally across the road and on all inclusive basis, we were allowed to sunbathe for free on the dedicated section of the beach reserved for Kenzi guests. Tip is to make sure that that you ask for a ticket/voucher at reception (they won’t just give this unless you ask) and hand this to the men on the beach when prompted. On the first 3 days we didn’t have a ticket but they were very understanding about this. Beach towels are also provided for a fully refundable deposit of 200Dh and can be changed for new ones whenever however, get there early as fresh towels go quick! No problem with getting pool side loungers and this is without the need to wake up at 6am to drape a towel over them to reserve (common practice for the French and Germans)! Granted they weren’t the most comfortable but in no way were they uncomfortable – just standard really and nothing to complain about.

Food
Overall this was ok, more good than bad. As other reviews have pointed out, there could have been more variety but all in all, food tasted well and there was on most nights a selection of fish, poultry or red meat. There was also a choice to two different soups every evening, fresh baguettes every day and a good selection of salad and desserts. Best part was breakfast for me as this consisted of fresh omelette, fresh pancakes (absolutely delicious) and fresh croissants. Cuisine has to cater for all the different nationalities staying at the hotel which included French, Germans and Polish and I think they do this well.
We did however, dine out twice and once were at ‘English Pub’ (standard food, quite expensive but great service) about a 2 minute walk from the hotel and at Pizza Hut on the beachfront. Must mention that someone who usually suffers from ‘deli belly’ on most holidays, I didn’t on this occasion and going with my boyfriend who is a fussy eater, he didn’t have too many complaints.

Out and about
We didn’t get the chance to do a day or overnight stay to Marrakech but other Brits we spoke to who had been recommended it. We paid for a camel ride excursion through the hotel and paid almost double of what was being offered just outside the hotel from a fairly reputable excursion company as we later booked a fantastic and highly recommended quad bike experience with them again, for a fraction of the price being offered at the hotel. If you do want to book any excursions, we recommend you book with the company outside the hotel (exit main entrance and turn right past chemist and a few steps on you’ll see some steps to your left, go up and shop is just there) as you’ll end up saving loads.
‘Souk’ market is another place to go... taxi from the hotel is no more than 20Dh but make sure you say ‘Big Souk market’ as we were initially taken to somewhere called ‘Souk Artisante’ – wrong place and the goods were very expensive. Really haggle at the market and you can definitely bag yourself a bargain! Top tip is to stick with a price in your head of what you’re willing to pay and stick with it and do not budge under any circumstance – the market traders are pro’s and getting money out of you! Whatever price they offer, half it and go a little lower. We went there twice and on each occasion we were accompanied by an ‘unofficial’ guide who follows you around. They are usually polite and lead you where you want, for example, to leather goods or women’s clothing.
There is a lot of hassling from street/shop traders where ever you go so if you’re not interested (and believe us, it gets tiring after a while), smile say no thanks and keep walking however persistent they’re being!

Service
Not bad again but this could be improved as there never seemed to be enough around! Ones who were were pleasant and helpful enough. Maid service was everyday who made the bed and provided clean towels. Staff spoke French mainly but we found no problems communicating if ever we needed to.

Entertainment
We only sampled this once in the week for the ‘Moroccan’ theme and this was enjoyable. Nothing amazing but you make your own fun and my partner and I both participated and had a laugh!

Overall
This was a great hotel and for the price we paid, well worth it. Would highly recommend it and will return at some point in the future. It’s classified as a 5* hotel but was probably more 3-4* but having said this, you can’t expect European standards in a third world country. As a holiday destination there isn’t a huge amount going on but it’s perfect for a chilled out holiday with its great weather and lovely sandy beach.

Directions: Agadir city

Great hotel , lovely staff !

Best (5.0 of 5.0 stars)
by written on January 4, 2010

it's a warmed land in africa , Morocco has a different beauty , and different culture , i went to Marrakech then i dropped to Agadir , this city is a modern place there are many of Restaurants even there's an English Pub which is felt me i'm home , before i went to Agadir i booked my single room via internet (Booking.com) , i chose Kenzi Europa because it's near to the beach and has nice reviews , when i get there i had a warm welcoming Reception staff are so friendly they gave me a nic room with sea view even i only booked Standard single , all the rooms are so clean and people there are taking care of everything that a customer needs, food is magnificent , and plenty of it , at night there is entertainment Moroccan traditional folklor etc, outside you will enjoy swimming in deep blue Atlantic ocean , and i had wonderful days , i will never forget them.

Give it a go ! nice hotel

Best (5.0 of 5.0 stars)
by written on January 2, 2010

We went to the Kenzi Europa with some trepidation having read some of the reports but we found it great value for money in fact we only went for 3 nights as we were not so sure about what we letting ourselves in for but we should not have worried. Yes they speak French but then again it was a French colony, we had no trouble communicating with the staff that being said.
We found the rooms a little tired but clean and well serviced, would suggest you always ask for a room with a side sea view, the ones on the back weren't so good.
The food was Ok, not great but we always found something to eat the beer, wine and sprits were again good enough.
Each night at around 9:30 they have some local entertainment which was well received by most of the guest.
The guests were a cross section of Europeans French, German, Scandinavian, Polish and of course the English in about equal numbers. This is not the Costa Del England.
The grounds are very good and the weather in November was fantastic late 20's every day. We paid £230 each all inclusive for 3 nights including flights from Liverpool, if I had paid £700 each maybe I would not have been as pleased but we didn't. The acid test is would we go back and yes we would but go with your eyes open it is Africa, it was French but you should not pay a fortune and to get away from the rain alone was worth the money. When all else fails there is a McDonalds round the corner?

Directions: Agadir

A Lovely Hotel

Best (5.0 of 5.0 stars)
by written on December 31, 2009

We stayed here for a week over Christmas. Got delayed at Manchester airport for 13 hrs so not a good start. Arrived at the hotel after being up for 24 hrs to be met with paperwork for each person to be completed before we could get our room keys. Rooms are basic villa style with tiled floors and painted stone walls, but were cleaned well. The weather was awful. We had torrential rain for 5 days and the hotel had leaks everywhere. It was warm and sunny on our last day there though! The indoor pool was meant to be heated but felt freezing cold and is a saltwater pool. The outdoor pool is large but again is freezing. Food is buffet style but is nice, with a good choice to suit all tastes. I had read other reviews saying people struggled to get drinks from the bar staff but we didn't have any problems with that. This was the first time we had stayed 'all inclusive' and it suited us with a small child as the dining was flexible. With the weather, there was nothing else to do but eat! A disadvantage is that smoking is allowed in the hotel. There is one lounge area where smoking is not allowed but as the bar areas are open plan, it still got really smoke filled. The staff at the kids club were excellent despite working such long hours. Agadir itself is a dump and the beach area was disgusting. There was so much litter washed up on the beach, it resembled a rubbish tip. When I say litter we're not talking about a few crisp packets, but plastic bottles, tree branches and even car bumpers. We are not sure how much of this was due to the weather flooding the river which ran in to the sea just up from the hotel. We did not feel safe at night outside of the hotel complex. There are security staff at the hotel gates but even so we felt uneasy.
As far as places go, this isn't one we would go back to.

Directions: Touristic area

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Kenzi Europa

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Address: Boulevard 20 aout, Agadir, BP 808, Morocco

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Amenities at Kenzi Europa

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Continental Breakfast
  • Suites
  • Bar / Lounge

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