Kenzi europa hotel was beyond what I expected, the room was specious, air conditioned, cleaned regularly, good room service and excellent scenery. Baring in mind this hotel is located in a third world country were employees don’t get paid much and yet asked to do a hell of a lot , so giving a tip now and again does give you back more than you bargained for. I don’t really what the fuss is all about in terms of food and the service, because I and my wife certainly enjoyed both aspects of things. This hotel does not class 5* by European standards, but if you are a humble person like myself than you realise that people can make it a 5* or more, the service and late entertainments was a top notch.
Didn't Live Up To 5* Expectations
Where do i start?! The best aspect of this hotel is its great pool scene and gardens, and is very close to the beach and other bars and restaurants.
On arrival at the Kenzi Europa, the staff spoke to each other and paid very little attention to us and were handed our room key and not told any details about breakfast, meals, the pool, the hotel in general as the staff couldnt speak much English and weren't really bothered to help.
First impressions of the hotel would be that it is dark and in need of refurbishment. It certainly doesnt look like a 5 star hotel, maybe not even a 3 star. On arrival at our room, the room had not been cleaned, with bottles in the sink, no clean towels, sheets on the floor and pillows piled on the bed. The fridge needed defrosting and the air conditioning didn't work properly, but we felt we couldn't mention it to staff as they wouldn't know what we were on about.
Other issues with this apparent 5 star hotel is that you have to pay for towels, pay for your safe in the room, and have to tip the pool attendent just to get an umbrella, which they hide away.
We stayed half board, and through the poorly worded english in the welcome brochure, it stated we had a 70 dirham credit for La Presidente restaurant and a 50 credit at their Italian restaurant. However, the La Presidente restaurant is overpriced and the Italian restaurant does not exist. This left the buffet restaurant our only option during our stay. Ive stayed in various 4 and 5 star hotels around the world and there is always a chef making fresh pasta/omlettes etc. However, at Kenzi Europa this is not the case. There was a choice of 6 dishes each night which mainly consisted of Fish and there was also a salad bar, but its not advisable as it is washed in their own water and left near open doors so attracting flies. We got fed up of the food on offer, so on some nights went elsewhere for a meal. I can highly recommend a small restaurnant called Le Jardin l'eau which does many dishes and good cocktails. This however defeated the object of us paying half board as the food at the hotel was poor. The service of the restaurant was also a disgrace, the staff were unwilling to show people to a table and therefore people would come in looking for an empty table, which often ment that if you were up from your table getting food from the buffet, you would go back to your table and discover it repossessed and your drinks gone.
On departure, we didnt even get a Bye or a Thank You or Safe Journey. Very poor hotel and service considering its price and star rating. Ventured to other 4 and 5 star hotels and they were all so much much better. My advice is to not stay here, especially if you're English.
Morocco, an experience!
The Kenzi Europa is only 30 to 40 mins away from the aiport which put me and partner in a good sate of mind, as our flight was at 5:55am and we had been up since 2:30.
The hotel itself is very clean, it is in a very good location and the staff are really friendly and very helpful.
Our room was very nice, large bathroom, a huge double bed, and a nice little balcony overlooking the gardens.
The pool area is set in between the well kept gardens and the 2 tennis courts and 1 football court.
There was nearly always a place to lay around the pool, if there were no beds left the staff would bring one out for, so that you did not have to lay on the grass.
As we went all inc. we did not have to worry abot buying drinks or food in the hotel.
There is a wide range of food laied out everyday, the only bad thing about it is that it did get a little repetitive! Even tho it was up to standard. If you do go all inc. you are invitied to eat at both of the on site resturants that they have to offer. One of which is Moroccan style, and the other is a european style. These are both very nice, and are kind of a hidden serecet as when we dined we where only joined by one other couple.
All in all the Kenzi was a really nice place to stay, the only real down point was the repetitive menu. But saying that it was well worth the money that we paid!
Good place to chill and get some winter sun
We spent a week at the Kenzi Europa from New Year's Eve and found it to be clean, with friendly staff and pretty good food.
Our room was cleaned daily and the balcony had a view of the sea.
We'd booked this trip late and just wanted to get away to some sunshine. We'd read the previous reviews on this site and were prepared to need to go out every night for dinner..however we were pleasantly surprised. The food was always fresh, loads of fresh veggies, always a selection of hot cooked options (more at dinner time). Personal favourite was the grilled fish which was served several times. For those looking for the stereotypical western fare, they usualy also make pizza and fries - however if you are looking for something more local, they do tangines, cous cous, etc. As someone who can't eat wheat they provided a really good spread of options, I never struggled to find something delicious to eat.
We did go all inclusive as part of our deal, don't regret it at all - the money we didn't spend on food and drink went on rugs, berber pottery and jewellery! We had a good look around for silver bracelets etc and actually found the best quality/style/price in the hotel itself.
I noticed some comments on here about getting annoyed at people looking for money - tipping is part of the local culture, as is bartering...
If you are just looking to get away, have a bit of sunshine and chill out - this worked for us. Like a previous review, I also spend a significant amount of time in hotels for business throughout the year - but I know how much my company pays for those rooms and that star ratings differ from country to country. It may not be the best hotel in the world but it certainly served it's purpose for us.
For the ladies, Morocco is a Muslim country - women do cover up more than you might be used to. I didn't feel it was appropriate to show much skin outside the hotel, though there is plenty of space within the confines of the hotel to sunbathe.
Only a few mins from the hotel, clean, regularly patrolled by local police (there are police monitoring all the road traffic into the main hotel area as well). Sunsets on the beach were amazing :o)
kenzi is a 2star hotel
me and my wife stayed here for 1 week .when we arrived we were given a twin room with single beds . they changed the room straight away without even saying a word back to us . not even a sorry ? every day our bed sheets got changed and there was hair in the bed .. the rug was dirty . the food was ok the resturant staff were very friendly indeed . the evening entertainment was good . the all inclusive drinks menu was very limited .the pool was clean loads of sunbeds . but i wont be going back to morrocco in a hurry.