- Reviews: 1
riad dar skalli: riad in fes, morocco
My friend booked 2 rooms in Riad Skalli for the 4 of us, and in term of price we thought it was reasonable. Having already visited another Riad in Fes at the start of our holidays (superb Iben Khaldoun where we received a fantastic welcoming and service from all the staff), we decided to experiment another Riad In Fes which was Dar Skalli to finish off our trip.
As mentioned above we wanted to experience the beauty of a different Riad in Fes. We could not imagine that RIAD DAR SKALLI would have been run by a very unpleasant and rude man that had an aggressive attitude towards 4 girls arriving at 1.30 am in “His Riad”!!!
My 3 Friends and I were arriving from Essaouira via Marrakesh and other cities. It took us around 12 hours (more than expected) to drive on the national route due to difficult and dangerous weather conditions (hail, heavy rain, storm etc) and we unfortunately arrived at Dar Skalli at 1.30am. However, we called the riad on our way to Fes and we spoke to a member of staff at Dar Skalli at around 3pm to announce that we will not be arriving before 12 am; We asked them if it was going to be a problem and at that stage it was not a problem to them. They told us we would be welcomed at anytime despite their check-in closing at 9pm. They mentioned the owner would be around to let us in. At that stage, having been told it was ok, we were convinced to receive a warm welcoming with at least a bit of help with our heavy luggages – LIKE IN ALL THE OTHER RIADS WE STAYED IN.
Unfortunately we were greeted by a very aggressive man at the door (the owner or manager, not a member of staff) who simply treated us as young teenagers (all of us being professionals in our 30’s!!!) coming home after a long night out!!!! The first thing we did was to apologise for such a late check in, then he started barking at us with such a violent tone that “in his house there are rules!!! We should have organised better our itinerary in order to arrive at the riad before 9pm”!!!! That “we gave no other choice to his staff member on the phone to accept the fact that we would be so late”!!!! We were absolutely shocked (gobsmacked) by his tone, his shouting and his verbal abuse. It was a real shock for us to be aggressed that way as we had such a great experience in all the riads or Kasbahs we stayed in across Morocco. All the Moroccans we met throughout our holidays were so friendly, unbelievably helpful, and extremely kind without exception!!! They are renowned for their hospitality and our experience in Morocco confirms it!! All the other riad owners always told us to make ourselves at home!!! The one from Dar Skalli, on the contrary, kept repeating to us that we were AT HIS PLACE AND THAT WE HAD TO FOLLOW HIS RULES SUCH AS ARRIVING BY 9PM!!!! No surprise to discover later on that the owner/ manager of Dar Skalli is not Moroccan!!! He is a disgrace to the rest of the Moroccan riad owners. If our late arrival was such a problem for him, he had our phone number, therefore he could have rung us to tell us that he could not welcome us!!! We would have found another place!!! Why putting on us a mistake that his member of staff made by accepting us to turn up after midnight? When he was shouting at us and telling us off, my friend tried to give him an explanation but he was pointing his finger at her several times and said to her ” I am not talking to you!!!!”. He was totally blanking her!! We could not believe that we were finishing our fabulous trip in Morocco on that note!!!! In all the Riads we went to, the owners (mainly Moroccans owners) were saying to us “ here you are at your house so do as you pleased and some even gave us the keys of the Riad’s main entrance door to access our rooms after a late night out !!!!)
Dar Skalli looked otherwise spacious and well maintained but the atmosphere was so cold, we were so shocked by what was just said to us and overall how it was said that we found it then extremely difficult to sleep. I will also mentioned that the owner had none of his staff available that night to help us with the luggages, which could explain why he would not himself propose to help, leaving two of my friends lifting their heavy suitcases for up to two floors on the stairs.
The next morning, the owner offered us one of the room free of charge and asked us to only pay fifty Euros for the second room as he said he realised that he “overreacted against us” the night before!!! That was his way of apologising!! Buying our silence as we told him we would be writing a review on his disgraceful hospitality!!!
WE ARE NOT CONTRADICTING OR CRITICISING THE RIAD POLICY WHICH IS TO CHECK IN BY 9PM. WE ARE JUST SAYING THAT IF IT WAS SUCH AN ISSUE FOR THEM, THEY SHOULD HAVE MADE IT CLEARER TO US ON THE PHONE WHEN WE RANG THEM. WE WOULD HAVE THEREFORE CANCELLED OUR BOOKING WITH THEM AND STAYED SOMEWHERE ELSE ON THE WAY TO FES. WE ARE NICE, COURTEOUS, CIVILISED AND COOL PEOPLE BUT THERE IS NO WAY WE CAN FORGET AND FORGIVE SUCH AN AGRESSION BY SUCH AN UNCIVILISED INDIVIDUAL!!
To conclude, I would NOT recommend this Riad because of the unacceptable, unforgivable and shameful behaviour of the owner/ manager. Anybody can be upset or have legitimate reasons to be in a bad mood but in the hotel industry, when you deal with customers (especially when the customers do not aggress you) you have to learn how to control your temper, and you should never be rude or aggressive. If you do not have the social skills to be in that profession, then don’t be in it!!!!
It takes a long time to build a reputation and a short period of time to destroy it!! The 4 of us have a large network of friends and colleagues, all keen to travel to Morocco. This network spreads from the Uk, France to many other parts of the world. We shall make sure to pass our very negative opinion on Riad Dar Skalli as nobody should ever be treated in such a way!!! Passing our opinion on Riad Dar Skalli should be made easier thanks to the different social networks in place, but let’s not forget the numerous blogs, French and English guide books we shall use to convey our message!!!!
- Reviews: 54
Riad Fes: If you want style you get it here
An amazing blend of modern and traditional style without making it look out of place.
If you can't afford to stay go for a drink at the bar and just enjoy the setting.
Perfect for honeymoons, romantic week ends, business
- Reviews: 54
Hotel Bab Boujloud: Best standard and location for price. Brand new.
Clean and safe. Location couldn't be better.
Amazing standard for price, given that a lot of the budget listed places in LP at same price turn out to be dives.
Location. Exactly at Bab Boujloud, the main entrance into the medina.
Beautiful terrasse with views over the square. Amazing during the festival.
Friendly staff, very clean rooms.
Choice of room sizes. They have singles.
price changes according to:
room incl toilet and shower DH200
room incl shower (toilet shared) DH150
room (toilet and shower shared) DH100
These prices are based on the festival season for a single person
Safe for female travellers.
Rooms a bit on the small side.
- Reviews: 542
good options: modern city or walls...
People travelling on budgets will find
good offers all over Fez, and this is one
of the cities where recommendations is
a bit superfluous, but many prefer to stay
in a hotel in the modern parts of town.
Most of the better hotels lie in the
modern city, but you find couple of
good places inside the walls, too
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