Kasbah Caracalla

Beautiful location, nice pool. This hotel makes many false claims about their facilities and level of service. Compare a few booking sites to see. Claims to be 4* but Moroccan 4*, believe me very different to any 4* hotel I've stayed in. The manager is rude, arrogant and unwilling to take any criticism, constructive or not. Poor, untrained staff, go from pleasant but not very competent to out and out hostile. They disappear and you can send a long time waiting for them to show up. Approaching some of them (especially when they are watching soap operas in the lobby) can be a very intimidating experience. The hammam was not very good and vastly over priced. Food was ok, but againg very expensive compared to elsewhere in Marrakech and no choice. Just try looking for a menu! There is an eight hour gap between lunch and dinner. Try oredering a drink and watch them up the prices in front of you and charge the new price retrospectivally. The breakfast was the same everyday. The beds were hard and noisy. Sound echos through the hotel. Everything there is 4* star prices comparable to a London hotel, in price only! Never experienced such bad service in my life. I advise people to stay away. Don't be fooled by these peoples lies and stay away.

Unique Quality: great views of Atlas Mountains and a really nice pool.

Directions: On thr road to Ourika Valley, watch out for sighs. Its 2.5 km up an unpaved road.