Over priced, not clean and service without a smile! I was put in a room with no hot water and no heating..it's very cold in Marrakesh in December! When I called reception about this, they sent a maintenance man with a broken oil heater to the room. I then found I had no hot water and they sent the maintenance guy back but he couldn't do anything about it. I asked to be put in another room with heating and hot water. I was...unfortunately, not only was it a much smaller darker room but it had fleas. The next day I had a nasty rash and the day after I had to go to hospital as I'm alergic to flea bites.
Further, when I asked to speak to the manager about my stay, I was left waiting until I finally just gave up and left.
