My wife and I lived in the Burj Al-Fateh Hotel for 5 months. The staff (and there's plenty of them) are polite and well intentioned if not the most efficient - eg. daily room cleaning would take well over an hour.
Unfortunately our stay was spoiled by the fact that my wife's mobile phone was stolen out of our room by one of the hotel staff. A similar thing happened to a friend of ours days before staying in the same hotel. This is a pity but our frustration was more over how the hotel dealt with it. We knew beyond doubt the phone had been stolen yet management at the hotel insisted it could not have been. If you're paying $750 a night and have lived there for 5 months do you think a £50 nokia is really such a big deal? The hotel could and should have done much more in investigating and reporting back to us - this is not what you expect from a 5 star hotel. Hopefully things have improved.
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Address: Nile Road, PO Box: 11042, Khartoum, Sudan