Hotel Riviera

4 out of 5 stars4 Stars

Port El Kantaoui, BP 55 - Hammam Sousse, Port El Kantaoui, 4089 , Tunisia
Hotel Dessole Riviera
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89%

Satisfaction Very Good
Excellent
40%
444
Very Good
32%
359
Average
17%
188
Poor
6%
73
Terrible
3%
41

Value Score Poor Value

Costs 56% more than similarly rated 4 star hotels

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Good For Business
  • Families77
  • Couples68
  • Solo80
  • Business91

More about Hotel Riviera

Great Fun!!!

by A TripAdvisor Member

After the negative comments and being a first time visitor to Tunisia we were unsure what to expect. However, we were stunned to find such polite and friendly staff that provided us with good service throughout our week at this hotel. The hotel itself had many things to do and i can't compliment the staff enough on how welcome they made you feel. Despite the weather not being the best for our week there we managed to be occupied every day and night by the entertainment team, who were fantastic - with both children and adults alike!
The room was clean and the linen fresh almost every day.
The pools (both indoor and out) were also clean all the time, even though we didn't brave it in them because of the weather.
Drinks, including alcohol, although not named brands like home, were OK and the bar man is fantastic(your drinks will be waiting for you.)
My one negative comment, if any, would be the food. Although there was nothing wrong with it sometimes during the day the snack bar would run out near the end of the allotted time and if you're a fussy eater you could be refined to salad and chicken and chips for your stay.
Saying that, there is both a tunisian and italian restaurant in the hotel too and they were lovely - Make sure you try both.
Overall, i'd definately say this is a 4* hotel with 5* staff. A small tip goes a long way here! We are already planning a return trip for as soon as possible.

Fab!!

by TripAdvisor Member Happyinthesun

We went to Tunisia on our honeymoon. The Occidental Riviera is a great hotel. It has many good things about it but most impressive is the staff. Everyone is very friendly, particularly a chap from the entertainment team called Ramsey, he is so sweet and loves his job (making paople laugh!!). The food is nice, however if you fancy steak you wont find it here, you will need to head into kantoui for something really scrummy. Overall the hotel is top for couples. One word of warning though, it's not really the place to go out and about in if you are in a small group of girls, as you will attract alot of unwanted interest from large groups of men and it can be very intimadating. I would not recomend tunisia for a girlie holiday. Saying that it is a beautiful country and the Riviera Hotel is a totally fab hotel to stay in, even if you dont have any intentions of leaving the pool side.

wonderful staff

by TripAdvisor Member ktduomo

Stayed here for only two days but would come back, mainly because of the relaxing atmosphere and wonderful staff. Also lots of good eating options although the quality of drinks was quite poor. Rooms quite basic and functional although clean and spacious. Wonderful staff in general offer service of the highest standard which can only be described as excellent and the best. Overall a good all inclusive package for a relaxing break. However not the best all inclusive hotel in Port El Kantaoui, we would say that is the Riu Imperial Marhaba. However the standard of service here cannot be faulted and we would return for a relaxing break.

Very Good Holiday

by TripAdvisor Member JKJGlasgow_Scotland

We're just back from 2 weeks in this hotel and had a great time.
We were very lucky weather wise and had temperatures averaging 27 - 28 for the two weeks. Outdoor pool still a bit cool though but it didn't stop our daughter and other children / teenagers having great fun in it ( and a few hardy adults!)
Food was good with plenty on offer in the restaurant with something really to suit everyone (except steaks). A review earlier stated there was only oily fish. We didn't find that at all and we had lovely tuna steaks a couple of nights and fish which I'm sure was sea bass (can't remember the name they gave it) which was excellent.
The animation team was fine and was particularly good arranging a pool game in the afternoon which thoroughly amused most people, both participants and watchers. They were pretty awful though in arranging the tennis courts of which there are two. Racquets (not the best, but playable) were available, but tennis balls were rubbish. Some days they would hand you one with the covering all worn and hanging off or a ball which wouldn't bounce. Even after asking for a week, they still hadn't replaced them. If you are playing, take your own equipment!
Previous reviews are correct in that the bedrooms and especially the bathrooms are a bit dated (bathroom pretty shabby to be honest), but, having said that, they were spotlessly clean. Towels changed daily and bedding changed every 2-3 days.
Staff are very good and a few dinars here and there is very well received.
On the day you leave however you may find one or two of the staff being "over helpful" in the hope of getting a tip, but they get a bit tiresome and we moved to escape their attentions!
Massage is available at a very reasonable 20 dinars (£9) and is worth taking up.
Beach is lovely and parasailing is available again at a very reasonable 20 dinars or 30 for a tandem one which my daughter loved.
15 minutes walk along the beach takes you into Port el Kantaoui (or 3/4 dinars for a taxi) which is nice. Some of the shopkeepers are a bit of a nuisance hassling you to go in, but others let you browse without any problem. Just pick and choose what you are comfortable with.
There's a little "zoo" just outside the port entrance. 2.5 dinars for a child and 5 for an adult which is lovely and worth a look. I don't agree with zoos per se, but this is more of an aviary than a zoo and is is spotless and the animals (a couple of baby camels, funny little dogs, big rabbits and loads of guinea pigs) were all in lovely condition. The birds include unusual chickens, ostriches and emus. There isn't even an animal smell about the place!
A horse and carriage ride is also available as transport from/to the hotel and port for 10 dinars each way which is fun.
Good holiday overall and we'd return.

Tunisian trip

by A TripAdvisor Member

We have often used trip advisor but have never bothered writing a review but after having had such a nice stay in the occidental Allegro we felt we must add to the good feedback.
We stayed from the 12th March 06 and had poor weather. If ever you go at this time of year it would be sensible to take your coat as we only took a couple of jumpers are were cold whenever we went out.
The hotel was very clean and the food fantastic. My partner is a fussy eater but was spoilt for choice in the buffet restaurant We have been on numerous all inclusive holidays and have never enjoyed the buffet as much.
The Tunisian restaurant and italian is part of the AI for you to have a meal in each.
The cocktail bar had about 6 cocktails to choose from and they were ones they had invented themselves. The main bar had a good choice of non international brands we drink Bacardi and Gin and they were both fine.
The rooms were clean but could do with a bit of a face lift.
The airport in Monastir was frustrating so be prepaired for a long wait when you land. It took us approx 2 hrs from getting off the plane to getting on the coach.
We went on the sahara explorer excursion with thomas cook. The make it sound excellent when in reality it was disapointing. It costs around sixty five pounds each and includes an overnight stay and meals. The first day was average but the second was just a case of trying to fill the day on the journey back. We wished we'd have stayed in the hotel and made the most of the AI instead.
If we went back to Tunis we would certainly stay here again.

Sold down the Riviera

by TripAdvisor Member tartanfraggle

We had the misfortune to stay in this cesspool of a "hotel" in September - we were expecting friendly service, edible food and an intresting insight into another culture - We even did our homework about Islamic culture and customs. What we didn't expect was the emphasis put on the Dinar - You were treated like royalty as long as you had the dinar - I have NO problem tipping - I always reward good service - but to pay the extra premium for "All Inclusive" accomodation and then be expected to pay again for everything was so annoying - as was the fact you were mocked as you walked away by staff when you didn't leave any dinar. Even the reception staff made comments about "presents", so making any small enquiry or collecting your key another financial transaction.
I was also very concerned about the hygiene of the hotel - we made the mistake of using the fetid indoor pool once, and were ill for 5 days afterward, so whether the illness was connected to the pool, or too the food which was never covered, usually tepid and often crawiling with flies. During the period of illness my husband actually cleaned our room with anti-bacterial products to eliminate any risk from the poor cleaning. No Direct Holidays rep visits on site -so you may have to make your way to the sister hotel the Abou Sofiane in the event of any problems. Overall this was, in truth, the worst holiday either of us had experienced and have made a complaint to Direct Holidays, and are waiting for a response. We have booked a return to our favourite destination for this year, with different travel company, to a proper All Inclusive destination - Mexico.

Fantastic week!

by TripAdvisor Member LouiseD_7

I have just returned from a week here with my boyfriend. I have to say it was a brilliant week. The hotel was excellent, all the staff were extremely friendly and couldn't do enough to help you. Th cleanliness was also excellent, our room was cleaned every day, and we even had little gifts left in the room for us on occasions; such as toffees and decorative petals etc. The food was also excellent. The Italian restaurant was very nice although unfortunately we never got to eat in the Tunisian restaurant as it is only open Monday to Thursday, but we didn't discover this until Friday morning as we left on the Sunday. The pool area is also excellent with lots of sunbeds (including padded covers!) The only thing I have to say is that we arrived late at night (10pm) and there was no food availble until 11pm in the snack bar. When we did go there the food was not very appetising and is cold as it is basically the remains of dinner. This did put me off a bit, but is the only negative thing I have to say about the hotel. The weather wasn't brilliant, but you cannot blame the hotel staff for that, and they did their best to entertain us! There were lots of activities to participate in by the pool in the evening and in the bar at night! A very enjoyable week, I would definitely return later in the season when it is a bit sunnier!!!

Just for a week

by TripAdvisor Member SueMunn

Just returned from a week at the Rivieria. Rated as 4* but is really a
3*. Very clean and staff are excellent. We took our niece, partner and
21 month old James. He was spoilt by all the attention from the staff.
Rooms are adequate and clean. Food is excellent with lots of choice.
All inclusive drinks are good - not firewater like some others we have
been to! Tunisia is a closed currency country - cannot take Dinars in or
bring them out. Hotel has a cashier that is there from 9am - Noon and
then from 5pm - 9pm. He needs to smile a bit though - I know he's got a
boring job but he is really miserable! Don't use the beautician for
pedicures. She shaped my toenails and now looks like I'll have to watch
them for ingrowing!! Have a massage though - about £12 for a full body
massage and it was fab. Nothing surrounding the resort. Cab into the
Marina about £1.50 but go for a Caleche (horse drawn carriage) which only
costs about £2.50 and is lovely. Turning right out of the hotel will
take you to a leather factory. I bought 3 pairs of leather shoes which
were about £8 a pair and also bought a travel bag for approx £20.
Fantastic value and excellent quality leather. They will also make you a made
to measure jacket in 48 hours for about £90. Talk to Ramsey of the
entertainment crew. He will tell you all about his exploits - really funny. Mohammed will come and tell you that he has a free trip as a bonus for staying at an Occidental hotel. This means you will be taken to a carpet place and left there until you buy. Be disinterested. We did and got a real bargain. Paid £100 for a carpet that we later saw at the Marina for £250.
Look for Wannes (pronounced 1 S ). He's a waiter in the lounge bar and
seems to be allergic to everything from strawberries to fish!!.
Everyone at the hotel makes you feel special. Don't think we could do a
fortnight though!!

Standard hotel

by A TripAdvisor Member

Both myself and husband returned yesterday from this hotel. We booked a week before we flew and booked on the basis that it was so cheap for an all-inclusive and it was somwhere sunny to go at short notice. We booked with Direct Holidays and it only cost us 500 each for the week. If we had of saved hard for the year and paid tripple what we did I would have been very disappointed but as we got such a cheap deal - what we got while there left no bad feelings. I would rate this hotel a two and a half to 3 star hotel. The rooms are like apartment blocks in Spain or Greece. Two single beds pushed together. Word of warning the walls between the rooms are paper thin. You can hear the people in the room next door using the bathroom and we were unfortunate enough to be beside a couple who liked to fight every night! The air con just did not work. We had to sleep with the patio door open to let some air in. We asked for it to be looked at but it never was. There is a telly in your room that plays 24 hour movies called "MBC2" which was great if you wanted to go back to your room to relax and get out of the sun for awhile. On a few occasions the water in the sink and shower was yellow even after letting it run for awhile but it was always piping hot. I am 5 months pregnant so did not take advantage of the drinks part of the "all inclusive" but they had a good selection. I found the "all inclusive" buffet for breakfast, lunch and dinner to be very repetitive. The pool bar do pizza's for lunch if you want to avoid the buffet for lunch. We ate out in Sousse one of the night's to break up the bordem of eating the same food for 7 nights. I have to say it was really great to get out of the hotel for a night. This place is good if you have kids and are looking for a cheap escape to the sun. Most of the sunbeds by the pool where gone by 8am every morning. The beach is about 10 minutes walk away but cannot comment on this as we only looked and did not stay around near the beach. There are show on most nights from 9.30pm but I never actually stayed up to see them. The resort mainly caters for the English clientele. There were also a few French couples. I would not travel back to this hotel as its not up to the standard that I would normally stay in but as I said I'm not complaining as we got what we paid for - cheap and cheerful.

Not Quite a 4 Star

by A TripAdvisor Member

We stayed at this Hotel from 31st May for 1 week, Weather not to bad had a few cloudy days. Would definitly not class this Hotel as 4 Star more a 3, The staff were very friendly but watch out for the Animation team they can be a little too pushy at times..Don't think they understand what "NO" means !!! The general cleaniness was good and they cleaned your room daily.I would say the rooms could do with a face lift but were liveable for the week. The Buffet had plenty of choice, one of our party was a vegetarian and she always had plenty of options to choose from as well. The Port is only a 20 minute walk away or for 3-4 Dinar's (£2) in a Taxi which are situated outside the Hotel. There is a Water Park in Port El Kantaoui but to be perfectly honest I wouldn't bother going it only has a couple of slides and a Lazy river.The Beach was very nice just a short walk through the Sister hotel next door, Plenty of water sports available and all at a reasonable price. Overall we enjoyed the Holiday and would visit Tunisia again.

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 Hotel Riviera

We've found that other people looking for this hotel also know it by these names:

Hotel Caribbean Village Riviera

Address: Port El Kantaoui, BP 55 - Hammam Sousse, Port El Kantaoui, 4089 , Tunisia