Royal Kenz Hotel

4 out of 5 stars4 Stars

Jinene, Port El Kantaoui, 4089, Tunisia
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Satisfaction Excellent
Very Good

Value Score Average Value

Rated 14% higher but also costs 28% more than other 4 star hotels

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Good For Business
  • Families85
  • Couples90
  • Solo100
  • Business100

More about Royal Kenz Hotel

a bit far out

by rogerwatson about Royal Kenz Hotel

Royal Kenz is classed as Port El Kantaoui.
It is actually a good 35-40 minute walk, although the paths are quite good. To do this walk each day would keep you very fit. A taxi costs approx. ?3 sterling.
Hotel is is clean but a little dated. Rooms are ok , we booked superior, which had a huge balcony(albeit shared).
Food is ok although a little repetitive, and speed of replenishment when dishes run out leaves a little bit to be desired.
A La Carte restaurants (of which there are 2, and each can be used once per week) are very good. Lunchtime snacks are also varied and are excellent value.

Great place to getaway and relax

by TripAdvisor Member DeniseH

Stayed for one week at the Royal Kenz and really enjoyed it. It is the perfect hotel to relax in. The pool area is quite busy in the mornings with people leaving towels on all the best spots before breakfast, but we just took the short stroll to the beach and there were plenty of beds with umbrellas there. Our room was quite large and the air-conditioning was a big plus. The restaurant was good although the dinners were better than breakfast but there was plenty of variety at both. We went to both the A La Carte's and both very excellent, although book early as they get booked up very quick. Overall we liked the Royal Kenz and would stay again.

hot hot hot

by TripAdvisor Member chefey

we have just returned from our hoilday in hotel royal kenz what a lovely place clean, friendly,maid service was excellent weather was hot hot hot food was very good great variety most nights it was different the italian was very good .if you want a relaxing holiday then this is it, not much to do in the evening but you can go into the marina by taxi its very pretty. daytime entertainment was very good,if you stay at the hotel its not worth going full board as you only get your lunch free and its cheaper to buy it yourself ,but we had a fantastic holiday and are looking forward to going back next year,hope this letter is some good to who is going to the royal kenz.

Fantastic place!!!

by A TripAdvisor Member

I have just returned from a wonderful week at the Royal Kenz and couldn't fault it at all. We are booking up now for 2 weeks next year!!! The hotel simply contained everything you could want for a relaxing week. Our room was kept spotless by the maid and we really appreciated the air conditioning.

I feel sorry for other travellers who seemed to experience problems with the dining room. We didn't mind sharing a table with 2 strangers for an hour or so each day and they were so nice we spent most evenings drinking with them!!! The buffet was different every single night and we didn't eat out once as we enjoyed it so much - there was definitely something for everyone. Our waiter couldn't be more attentive and was a happy little chap. We dined in the French and Italian restaurants both times were treated like royalty. Ate most lunchtimes at the poolside restaurant too.

The pools were lovely and warm (makes a change from most resorts) and I took part in the activities like water aerobics. Thank you to the animation team for making the week so much fun. We found the mix of ages good as well, it was about half and half older and younger couples.

Tunisia is cheap like Greece used to be before the Euro struck - and we didn't spend half as much as we thought we would. So if you want a cheap holiday but fancy a bit of luxury then go to the Royal Kenz.

Even if free would not go again

by A TripAdvisor Member

Just come back from Tunisia staying at Royal Kenz. Hotel quite good but watch out for the strange dining room arrangements. Table sharing being one and if you are not finished by the end of the second sitting, there where cases of the buffet being cleared away leaving people without any dinner. My husband and I having holidayed in turkey where fully prepared for the haggling that was necessary and the constant hard sell. We did not expect how hard this would be and how aggressive. One man removed my very expensive sunglasses from my face and made off with them. only once I had made a purchase did I get them back. It was also suggested that one we had bought goods, 5 dinars tip was expected. Infact, where ever you go, a tip it seems is expected everywhere. We found the Tunisians in general did not like the English, or anyone other nationality. They are rude, aggressive and all things considered I would not recommend this as a holiday destination. Our worst experience came from the airport on our return. I was quite alarmed at the attitude shown towards us. We are in our forties and show the utmost respect to everyone we encounter. This I am afraid is not what we experienced here.

Absolutely lovely!

by A TripAdvisor Member

What can I say? When we stayed at the Hotel Royal Kenz at the beginning of July it was lovely - extremely clean and tidy! The staff could not do enough for you. We arrived in our room to find the shower broken and when we complained, they happily fixed it the same day! We stayed for a week full board and did not experience any problems with the dinner seating arrangements as other people have noted - while we were there, there were two sittings for dinner which meant you always had a permanent table on your own with the same waiter each night - the food was gorgeous. I would throughly recommend the two a la carte restaurants - they were delicious and well worth booking early - we didn't realise how popular they would be and when we went to book one they were full, but the receptionist insisted on making special arrangements as it was my graduation results night and my sister's 20th birthday so fitted us in - we even got a birthday cake (organised by our lovely rep) and all the waiters sang to us! We also ate our lunch at the poolside bar which is great if you don't want to move from the pool - they bring the food to you! The pools were clean and warm and the gardens looked very nice. Its about 5 minutes walk to the beach but we found it easier to stay around the pool without people trying to sell you things! As two 20 year olds who went for a relaxing holiday and this was exactly what we wanted and why we chose the Royal Kenz but although the evening entertainment is good, it is geared to slightly older guests. We went on several excursions organised by our rep, the katamaran to see some dolphins and an organised shopping trip (in our experience you get hassled less), are both well recommended as is the camel ride into the countryside, where you see a 'traditional' Tunisian family in their home - the bread they make you is lovely. One other place to visit is the marina (which is certainly an experience if travelling in a taxi!) which is 'upmarket' and very pretty. All in all, the resort and hotel are very nice, but only visit if you definitely want a relaxing holiday - especially some quiet evenings in after dinner and some early nights! (We didn't think there would have been enough for us to do if we had stayed 2 weeks.) Luckily the rooms have personally controlled air conditioning of which there is nothing nicer when coming in from a day at the pool! I'd recommend upgrading to a superior room - we would have missed the endless cups of tea and the hotel staff laughing at us when we ordered more, apparently because the English drink so much of it!

Beautiful gardens

by TripAdvisor Member Maureen053

Just returned from 10 days at this hotel, and it was no-where near long enough. The staff were helpful and friendly, and everywhere was so clean. Alright, bits of paint chipping here and there, but when you consider the size of the hotel, it was nothing.
Food was plentiful and filling, with lots of variety. And, of course, the chips. But where else have you been where they offer three different kinds of soup with the evening meal? And it was all buffet.
No shortage of sunbeds, and lots of places to rest. I dinar a day for a mattress, (about 50p) and plenty of sunshades. Two swimming pools, and a private beach. Topless sunbathing by the pool and at the beach. (It's ok, it wasn't compulsory.)
Lots of space for two people in the room. Hairdryer supplied, and slip mat for the shower. Balcony with all rooms. There is even a non-smoking lounge where you can sit. And the high-light, as if all this wasn't enough. No kids.
You have to walk around the gardens. They are marvellous. The colours and smells are out of this world. Beautiful. What a gardener.
One word of warning, but not about the hotel. If you go into the towns, Sousse for example, and a man comes up, shakes your hand, and says he is a waiter at your hotel, and he will show you the best shopping area. Run a mile. It's a con.
Must do's? Ride the camel on the camel caravan, and go on board the pirate ship. The adults had more fun than the kids.
That said, it was so good we're re-booking for next year. And we have never visited anywhere more than once. It was great.

!!Okay hotel but needs a spruce up!!

by TripAdvisor Member CoventryLily

My daughter and I stayed at this hotel in April for 1 week. In short the hotel is tired and tatty and not what I expected having previously stayed @ the Marhaba Palace. We were moved from room 161 as it was in a poor state.
The restaurant is filled to capacity with tables, and a lot of guests complained at the seating arrangements it isn't good being forced to sit with people you don't know. We witnessed on more than one occasion the waiters being rude to the guests about the table seating. They even argued with the restaurant managers. We complained to the hotel manager who then ensured we had a permanent table. The buffet food was limited in choice and not of a great standard. This hotel was overbooked which the restaurant manager admitted and clearly couldn't cope. Everyone was on top of each other in the reception area. On the night we left the hotel was a ghost town. The Italian restaurant was nice and the French one was a pleasure to eat in.
The pool area is good as will the gardens be when completed.
The beach is however down a road at the foot of the gardens which is fine if you are able bodied and not in a wheelchair as there are quite steep steps up onto the sand this is a shame as the reception area and public rooms are accessible to wheelchairs.
On a positive note there are no under 16s which was a real pleasure and gave the hotel a feeling of peace and tranquility.
Would we go back - - - Actually yes as a last minute deal, this hotel does fulfill a niche in the market for a lack of under 16s, and in general the staff outside the restaurant were great and for all the gripes the hotel is okay
As for the Tunisian experience you either accept the haggling "Experience" or you tend not to return, the 2 day Safari is unforgettable as is the Sahara @ sundown.
Hi to Jackie & Christine great to have met you.

Thanks for reading

Not Great

by TripAdvisor Member dawnlee

We stayed at this hotel on the 26th June 2005 for two weeks. We had read a lot of good reports so our expectations were very high (perhaps to high). We were checked in quickly, our room was number 5 so we were only a few doors away from reception. (We had asked for a high floor with a pool view, we got a low floor with no pool view) The room was a good size the balcony was enormous being on the ground floor but there was no privacy from either side unlike the higher floors although they looked a lot smaller. The bathroom shower was not very good the end was missing and the water temperature fluctuated and it did not look very inviting at all. The shower curtain was disgusting, mouldy. We did ask for it to be changed which they did on our very last day there. The socket for the hairdryer was hanging off the wall too dangerous to use. The toilet was not very inviting either the porcelain was stained brown. I think perhaps we were in one of the rooms not yet updated. The room was not kept very clean either during our stay.

The next morning we went down for breakfast with our dining card. We were given the times of 8.00am onwards for breakfast and 8.15 onwards for dinner, we didn’t get a choice which is unusual. We had to share our table which we were not happy with but had been warned about. But we could not understand why as the couple we shared with had the same dining times as ourselves and we were the only two families at that table for the whole two weeks. There were two sittings available so I did not understand this.

Breakfast:- we survived on pancakes and toast. They were the only things worth eating.

Lunch:- could be bought at the hotel’s restaurant Le Jardins we went through the whole menu and never found anything we really liked. (Only ate in there to give some tit bits to the cats).

Dinner:- was buffet this was the best meal of the day there was always a local Tunisia dish which we always tried and was usually very good. The pasta was very tasty and cooked to order. The vegetables were always nice and fresh. But some of the food that was geared towards the British was never very good; meat pies, stews, casseroles. The deserts were nice a bit repetitive after the first week. We did not like our waiter either he was always after a tip and always seemed very false.

The two al’acarte restaurants French and Italian were very good indeed, waiter service which was nice after the buffet. The meals were cooked to order and were huge we had four very nice meals here. The wine was also very nice if you avoided the house wines. The shiraz and merlot were delicious. The cocktails however were disgusting and drinks that were branded did not taste like anything I have ever bought at home. So we stuck to the wine. We never had any problem booking to eat in the al’acarte restaurants we even changed the day we wanted to dine the day before without a problem.

The two pools are huge but the one draw back is the time some people must get up to put their towels out. On the first morning we were there we were up at six as we can never sleep well the first night so we went for a wonder around the grounds. That is when we saw that almost all the sunbeds with shade already had towels on. These people must have put them on at 5.00am the hotel really need to sort this out. So the upshot was if you wanted a good spot with shade then you had to get up very early. But if you are not an early bird then the beach was gorgeous. So was the sea, lovely and clear and quite warm. There were sellers walking along the beach occasionally but they just shouted out their wares and if they got no interest they moved on.

The entertainment was a bit hit and miss. During the day there was lots going on but there was no pressure to join in and the entertainment team were all very enthusiastic. At night the entertainment started with a chap playing the keyboard, a bit boring after two weeks. Then there was a show. At the beginning of our stay it took place on the terrace outside the main bars and reception, there was plenty of room and always enough seats, and the bar was close by even though it was waiter service, if you wanted to order your own it was close enough. But the stage near the second pool was given a makeover and the entertainment was moved around to there. It was cramped, nowhere near enough room or chairs and tables and if you were not careful you could end up in the pool. It was stupid every night they had to move all the sunbeds, then take tables and chairs from La Jardins then put them all back ready for the next morning. There was an indoor lounge where the entertainment took place but not while we were there I think it was for when it was cooler. There were a few good shows but only a few the team leader Lassard was a bit useless I think it would have been more organised if Ahmed had been in charge. The reps put on a show “Grease” it started of well but Mark the Thompson Rep did get rather coarse and you felt very uncomfortable. The only really good show was one we had to pay for when an outside act the changing ladies came to the hotel. Singing and dancing with humour. Worth every penny. There was no entertainment team on Sundays (the entertainment teams day off). But we were left with nothing much to do in the evening if we wanted to stay at the hotel.

We went to the port twice only in the day time the shops were more or less the same but it was nice for a change of scene.

We went on the tour to see El Jem which also included a trip to a carpet factory, El Jem was magnificent but once the guide left us to wander around ourselves we felt very intimidated by the locals, leering and shouting and hissing. I have to say that I did not really like the majority of the Tunisians which is one of the reasons why we never really left the hotel after the first few trips out.

We never experienced this at the hotel the staff for the most part were all polite and helpful.

One thing that upset us greatly while we were at this hotel was the amount of cats at the hotel all so very thin they were given tit bits by a lot of people who dined at La Jardins at lunch time. But we and a lot of others took extra food at breakfast and dinner and took it out to all the cats. (There are some at the back of the hotel as you go towards the beach instead of turning left to go to the beach turn right near the hotels rooms and they will come out to you if you shout them as long as you are there before 9.00 in the morning.) But the main problem was that they were not neutered and a lot were pregnant. One cat had a litter towards the end of our last week. But she seemed to get ill and would not go near them she had a nasty cut to her side which seemed infected, so she was ill and her kittens were dying of starvation. A few of us tried to feed the kittens with milk when she had still not fed them after two days. In the end we asked the rep if he could contact a vet. We were all willing to pay, when people found out they all tried to give us money to help. But the Rep (Mark) did not want to know he said there were no vets and nothing could be done but leave them to die and he was English. The reception staff were no help either but then they don’t treat animals in the same way as us. But I was appalled by the Rep especially as when I arrived home I found out through the internet that there are several organisations to help cats in Tunisia, SPANA being one, they would have been quite willing to go out to the hotel to help.

This episode may have clouded my judgement slightly but I have tried to give an honest account of the hotel and area. But I do not think I would return to Tunisia or if I did I would not go back to this hotel.

We also found when we arrived home that several items had been stolen from our luggage. Perfume and some items of clothing. The only person who access to our room was the cleaner. So if you end up in the corridor on the ground floor near reception keep a close eye on your belongings.

Port el Kantaoui

by rogerwatson

Went on package holiday for 2 weeks. Hotel (Royal Kenz) was a bit too far from port and although could be walked in approx. 30 mins, was too much if doing it during daytime and nightime. Hotel was ok, but food was not the best and was somewhat repititious. If you like omlettes, however, they were madde to order at breakfast. People were generally very pleasant, but always felt they were after your money.

Forum Posts

chelbi from sousse

by soussegunner

hi can anyone help? does anyone know chelbi who has worked at the soviva and the royal kenz? don't know where he is now.just want to make sure i'm not stepping on anyones toes or making a fool of myself cos i really want to find him. thanks

Re: chelbi from sousse

by theguitarist

You can google soviva and get their number, you can give them a call and ask for chelbi, they should be able to help you.
Good luck!

Re: chelbi from sousse

by soussegunner

dont think he still works there but suppose i could give it a go-thanks for that!

first time advice needed!

by bs2tb

I will shortly be travelling to Tunisia for my first time and staying at the Royal Kenz hotel. I know that it is an internal currency out there and wondered if anyone who had stayed at that hotel or one nearby could tell me how easy it is to change sterling and if there are good cashpoints close by that work.
Also any advice on must sees and does whilst there.


RE: first time advice needed!

by Heavens-Mirror

most hotels change your sterling for you commission free plus its a set rate by the government so you dont even have to shop around for a good rate.
id recommend just changing small amounts each day because if you dont spend it all they wont change it back for you and you cannot change back in the uk.
there are cash machines available, just be aware of the charges.

have a great time,
Stacey xxx

sahara desert 1 day tour

by mossman

Hi i thought i would start a fresh thread for this question. Im staying at the royal kenz in port el kantouri for 1 week and am interested in the sahara desert tour. Has anyone done this before? what does it entail? timewise, cost and accomodation etc.

thankyou L

Re: sahara desert 1 day tour

by ricky52

We did a three day 2 night tour when we were in Tunisia.

Upside:- You get to see things like the cave dwellers, travel on the red dragon, ride out into the desert on a camel etc.

Downside:- It is a long time on the coach, some of the rest stop places they take you to are disgusting (toilets)

Overall:- Yes it was good although we were knackered on our return to our hotel.


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 Royal Kenz Hotel

We've found that other people looking for this hotel also know it by these names:

Royal Kenz Hotel Tunisia
Royal Kenz Tunisia
Hotel Royal Kenz
Royal Kenz Port El Kantaoui

Address: Jinene, Port El Kantaoui, 4089, Tunisia