More about Raffles Grand Hotel d'Angkor
Serious high living!
by TripAdvisor Member cyclin
We went here for our Honeymoon, and it exceeded our expectations. Prior to the trip I had read a bunch of the reviews here, and the hotel must have cleaned up its act, as the service was impeccable. Every request was clearly understood and taken care of - I wanted to change the time of my departure flight, they took my ticket, called the airline and made the change for me, no problem. The rooms were really nice, and the beds were comfortable. They even had some roses and champagne for us upon our arrival, which was way above and beyond the call of duty. I think the best part about the hotel was the breakfast buffet. Excellent coffee, excellent pastries, made to order omelettes, and great service. Perfect way to fuel up prior to a morning out at the temples, and something about the feeling of being there gave you the impression of being super high living - not like things are today, but how things used to be a couple generations ago. Really great hotel.
Special Place in a magical land
by TripAdvisor Member NYCshopper
I have stayed at this hotel several times and it has always been fabulous. If you are looking for bling and glamour and mood music in elevators then this hotel is not for you. This hotel is in an old colonial mansion with a newer wing along the side. The pool is one of the largest in Siem Reap and hardly ever has people around it. Privacy is good and ample at this property. This hotel is old world elegance.....not new showy glitz.
Food is flown in daily. Great breakfasts and lunch buffets with European chefs. Rooms have high ceilings and sometimes you can hear noise from the hallways in the original building.
Service is refined and fabulous like at four seasons when you are returning. This hotel is the understated winner of Siem Reap.
return stay
by A TripAdvisor Member
We recently returned to the hotel for the second time this year.
The food , service and attention to detail were even better. We booked the limo to pick us up and was met by a hotel rep (John??) who was extremely pleasant.
When we entered the hotel we were greeted like long lost friends. The rooms are a bit tired but they seem to be doing a lot of work in the pool and rest areas. Hope they get to the rooms soon.
Will return again and recommend the hotel as a must for attention to detail and excellent service.
Extremely Overrated / Not Worth the $
by TripAdvisor Member crimsonnyc
I and my friends are finishing up a trip around SE Asia (Thailand / Cambodia / Vietnam) in which we splurged and stayed at the top hotels in most cities (the Oriental in Bangkok / Metropole in Hanoi, etc). After finding out that we had to stay in Siem Reap over night (as opposed to being able to go back the same day from our one day trip to Angkor Wat), we booked Raffles at the last minute after understanding it to be the 'top' hotel in the city. We couldn't have been more disappointed. The service was deplorable for the price being paid (there couldn't have been more than 20 guests at the time, yet we were generally treated rather cold by the hotel). The rooms were a low end Marriot quality at best. The food is incredibly expensive for SE Asia. We also ate at the best / most expensive restaurants in the cities we traveled to, but paying the same prices as for an expensive NYC restaurant ($30+ for an entree) while in Cambodia seemed a bit extreme so we passed on that. Because of a disagreement with the hotel, I ended up getting comped at the similarly outrageously expensive buffet ($30 US) where I got the only case of food poisoning I got while on the trip (which included consumption of a decent amount of street food). That bout, which hampered my travels for the next couple of days, was really the icing on the cake.
On the upside, it did have a very nice pool. Nicest pool of any hotel we stayed at.
In short, unless you plan on spending most of your time in the pool, I strongly recommend you find another hotel for any overnight stay in Siem Reap.
A lovely place to stay
by A TripAdvisor Member
Stayed at Raffles during a three day tour of the Siam Reap temples. The hotel is about a mile from the centre of Siam Reap, but this is just a $1 tuk-tuk ride away (which is an experience in itself!), and the town centre is walkable from the hotel.
Found the hotel ammenities and rooms to be of a very good standard, with some nice 'Colonial' type touches. The Elephant bar downstairs is a pleasant setting to wind down with a pre-dinner apertif or a cocktail.
Ate in the hotel for two nights during our stay, and found the food to be of excellent quality, and well presented. Dinner at Raffles was an 'experience' rather than just another meal!. I'd also recommed afternoon tea in the conservatory - a nice way to relax after trampling round the temples all morning.
Can't comment on the Spa as we never used it, but the 35 metre pool got some use and was very clean.
As for the staff, found the service to be excellent without being overly formal or overbearing, someone always seemed to 'pop up' just when we needed something. Special mention must go to John, the Customer Relations Manager. He's a mine of information on the area - where to eat, what to see etc, and regails you with some very funny stories.
A definite recommendation.
serenity, with great service
by TripAdvisor Member Allcorners
This is a lovely hotel which stands out from the crowd in a town which is increasingly geared to tour groups. Great location in the old French quarter of town, and therefore closer to the temples than most of the other accommodation. The "Landmark" rooms in the original part of the hotel are very spacious, with art deco bathrooms stocked with all the usual complementary "stuff". The guest relationship manager was very helpful and recommended a couple of excellent local restaurants and a cultural performance at the Sunrise orphanage in town - a lovely and uplifting way to spend a Sunday afternoon ! The in-house restaurants are expensive by local standards but delivered excellent food and almost faultless service (just a little too quick with each course). If you like a colonial ambience and hate noisy tour groups, this is the hotel for you.
Terrible experience
by TripAdvisor Member sroth
Overall this hotel is dated and needs renovation. The staff on the surface is well trained but if you have a complaint you will find the experience very unpleasant. We moved from Raffles to Hotel de la Paix. There is no comparison between the two for the price. Hotel de la Paix is modern with an amazing spa and pool.
great ambience in old quarter
by TripAdvisor Member joelmari
Gorgeous pool, gracious and comfortable room, very nice staff. Exceptional breakfasts, great dinner buffet. This hotel handled our 45 person college alumni group with great aplomb. We loved its great historicity and beautifully seamless renovation.
Lovely hotel
by TripAdvisor Member ShoshanaUSA
This is a lovely, well-located hotel convenient to Angkor Wat. Our room was immaculate and had a beautiful garden view. It was spacious and well-arranged. The staff was helpful and friendly. Public spaces were well-appointed and gracious. The pool was clean, attractive, and very welcome. The restaurant was good but rather expensive; many good local restaurants were only a few blocks away.
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