Star-Royal Hotel

#383, Sisowath Quay, Sangkat Chey Chumnah, Khan daun Penh, Phnom Penh, Cambodia

1 Review

Khmeroyal Hotel
Enter dates for best prices
Compare best prices from top travel partners Travelocity


Satisfaction Poor
Very Good


Value Score No Data

Show Prices

Good For Families
  • Families100
  • Couples34
  • Solo50
  • Business33
  • bpwarne's Profile Photo

    Absolutely the worst experience of my 30 day trip


    I stayed at this hotel on my return to Phnom Penh from Siem Reap, after deciding to live it up a bit after having saved money by taking the bus back to Phnom Penh as opposed to the airplane. This hotel was highly recommended by Lonely Planet as the place to stay if you wanted to "splurge" a bit. I certainly did not enjoy my stay.

    First room: A/C leaked onto table soaking my camera, many lights not working.
    Second room: no hot water, fridge not working
    No working elevator entire stay.

    Upon complaining to staff about my camera being soaked by the leaking A/C and not working, I was offered an indifferent "sorry, thats to bad, but it is not our problem" by one of the staff.
    I then asked to speak with the manager. When the manager finally showed up a couple hours later, he offered to have a 'engineer' look at it. He never returned it. Upon leaving the next morning, I was told by the manager that the camera was fixed but they could not locate the engineer. He told me it was no problem though as he would forward my camera to the hotel I would be staying at in Saigon. I had to leave or miss my ride to Saigon and as I was to meet my arriving wife from the US in Saigon that afternoon, I had no choice but to leave. He never did return my camera, despite numerous emailings to him which he did not respond to. Several weeks later, after more emailings, he finally responded by telling me that the camera could not be fixed and he felt no further obligation to me as it looked to be an older camera anyway. Unbelievable.

    Unique Quality: Over priced, over rated, not at all what you would expect from a hotel in this price category in Phnom Penh. A very big disappointment. The management's lie about the camera being repaired and then never returning it to me is totally unexpected and totally unacceptable by any standard.


Popular Hotels in Phnom Penh

Raffles Hotel Le Royal

Hotel Class 5 out of 5 stars

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, Phnom Penh

Show Prices

Raffles Grand Hotel d'Angkor

Hotel Class 5 out of 5 stars

1 Vithei Charles de Gaulle, Khum Svay Dang Kum, Siem Reap, Cambodia

Show Prices

Pavilion Hotel

227, Street 19, Phnom Penh

Show Prices

Sunway Hotel Phnom Penh

Hotel Class 4 out of 5 stars

1 Street 92, Sangkat Wat Phnom, Phnom Penh

Show Prices

View all Phnom Penh hotels

View all Phnom Penh hotels

Latest Phnom Penh hotel reviews

Hotel Castle
146 Reviews & Opinions
Latest: Apr 13, 2014
River-Star Hotel
65 Reviews & Opinions
Latest: Mar 19, 2014
Casa Hotel
26 Reviews & Opinions
Latest: Apr 5, 2014
Hotel Cambodiana
222 Reviews & Opinions
Latest: Apr 13, 2014
Billabong Hotel
375 Reviews & Opinions
Latest: Apr 12, 2014
Himawari Hotel
220 Reviews & Opinions
Latest: Apr 11, 2014
Paragon Hotel
130 Reviews & Opinions
Latest: Feb 18, 2014
Paris Hotel
15 Reviews & Opinions
Latest: Feb 22, 2014
Paradise Hotel
5 Reviews & Opinions
Latest: Dec 27, 2013
Sunway Hotel Phnom Penh
339 Reviews & Opinions
Latest: Apr 15, 2014
Okay Guesthouse
184 Reviews & Opinions
Latest: Apr 12, 2014
Cozyna Hotel
57 Reviews & Opinions
Latest: Mar 3, 2014
Flamingos Hotel
81 Reviews & Opinions
Latest: Mar 15, 2014
Happy Guest House
22 Reviews & Opinions
Latest: Sep 29, 2013