| Hotel Rating: |  | | Satisfaction: |   | | Reviews: 9 | Photos: 13 | | 57 Wangfujing Avenue |
 | Beijing Wangfujing Grand Hotel Reviews | 1 - 9 of 9 |  |
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 | Wangfujing Grand Hotel: AN EXTREMELY BAD HOTEL
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 The view from our window by Tina-Perth
I sat on the bed and it felt like I had just dropped myself onto the floor it was so hard. But we were so tired, we laid on the bed. It had springs sticking out of it and was so hard that afterward we were both aching and I bruised my knee on the spring as I was getting up. The mattress was covered in a single bed sheet which didn't even cover the top of it.
A Chinese friend of ours was arriving in Beijing at 2.00pm. We rang him and told him about the hotel, so he came and got us at 3.30pm that day. We checked out of the hotel, but they still charged us for an overnight stay saying we had been in the hotel since 8.30am - even though we were sitting in the lobby for 2 hours! They actually tried to charge us for the 5 nights we had booked. No apologies made for our experience either. In fact, they were extremely off-hand about it and were almost contemptuous toward us. The staff are EXTREMELY UNPROFESSIONAL. They also spoke very poor english, so we couldn't really even get our point across. Theme: HotelPrice: US$80-120 » Currency ConverterComparison: most expensivePhone: 861065221188
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| Wangfujing Grand Hotel: Service No good
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My stay in this hotel was in the end of winter, The house was overheated, and aircondition not working, the heating can not be turned off in the room, the hotel staff was helpless, almost no one speaks English in an understandable way, the bathroom is run-down, the bathtub is so small (although there is some unused empty space at one end) and the water takes hours to fill the tub. the furniture has definitely seen better days. I just wonder where the stars come from, this is max. a 3 star hotel, the room is small and the value for the money is poor. There are plenty of other hotels in Beijing to chose from, at same price, but with definitely higher standing. I used to book China hotels through HotelGuideChina.com, there are wide hotel choices for Beijing on this site, I will not return to this hotel anymore.
bathroom is run-down, the bathtub is so small the furniture has definitely seen better days.
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| Wangfujing Grand Hotel: English, or the lack of it
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We just returned from a 3 week visit to Beijing. We stayed the entire 3 weeks at the Wangfujing Hotel. We had made the, as it turns out now, very naive assumption that this hotel would have at least ONE concierge who has a command of the English language, but we were wrong.
Every day was a new adventure in the use of sign language, 'Pidgen Chinese' and broken English with whomever was assigned to the concierge desk. In addition to having no one who could speak English intelligently, we found that the 'concierges' placed on duty were totally oblivious to such obvious things as bus schedules, locations of China Post mail boxes (we finally found out ourselves that there is one directly across the street from the hotel), and subway schedules.
You would think that an established hotel such as this one could spring for the extra yuan needed to hire someone fluent in English to handle the non-Chinese-speaking guests, but, sad to say, that is not the case. If they don't address this problem, they are going to have a terrible backlash from the 2008 Olympic visitors who will be left to fend for themselves if they stay at this hotel. If you aren't fluent in Mandarin, you might want to consider staying somewhere else during your visit to Beijing.
Also, forget about the so-called 'No Smoking' rooms. We were supposed to be on a 'No Smoking Floor', but every day we would see Chinese people on our hall, inside their rooms smoking, with their doors open (to get rid of the smoke, for God's sake), and the hotel administators just laughed at our complaints, as if to say, 'Don't you know that this No Smoking &^%$ is just a joke'.
Geographically speaking, one can't find a better located hotel in Beijing. Within walking distance of Wangfujing pedestrian zone, bus stops (but NOT subway stops), Forbidden City, National Art Museum of China, Oriental Plaza, and Tiananmen Square. It has some very dedicated employees, such as Kelly Bai and Ricky Cheng. Theme: HotelPrice: US$120-180 » Currency ConverterComparison: more expensive than averagePhone: 861065221188
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| Wangfujing Grand Hotel: Centrally-located Beijing Hotel
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I have mixed emotions about this hotel. The room was comfortable enough, and the hotel staff must get 100% for effort. However, there were many problems, not the least of which was the fact that few of them spoke English very well, including the concierges. Most of our requests and comments were received with a perplexed look and a feeble attempt to pretend to understand our problems. This resulted in our realization that, from the very beginning, we would be very much on our own whenever we needed any sort of assistance. The bathtub drained very slowly, if at all, and, our complaints notwithstanding, it was the same when we left as it was when we arrived.
The room has only one narrow closet, no coat hangers, and there was no radio in the room. This was supposed to be the Deluxe Room.
The hotel appears to be a central meeting place for the Westerners who adopt Chinese babies, and, after the 1st week, we were annoyed by the constant parade of Westerners who insisted on strolling with and showing off their newly-acquired trophies in the lobby, the dining room, the lounges, and in every other part of the hotel. Quite annoying. This, in itself, would be enough to prevent me from ever using this hotel again. Sort of like waking up one morning and finding out that your nice hotel was no more than a brothel.
One of the most impressive things about the Wangfujing Hotel was that, every time a taxi pulled into the driveway, a bellhop wrote his license number on a hotel card and gave it to us with instructions to inform them of any problems we had with the taxi driver. We had to take them up on this 3 or 4 times, and, on one occasion, they apprehended the driver who had grossly overcharged us and they would have had him arrested and jailed had we just given them the word. We told them that we would be satisfied if he were simply warned and not allowed to use the facility again, but they insisted on returning the money that I had paid him, in full, and they seemed to be disappointed that we didn't want to have him incarcerated. Other hotels may do this also, but this was the only one in which we stayed.
First and foremost, however, is the fact that this hotel is the only moderately priced hotel that is close to the Wangfujing fussganger, and we were able to walk up and down Wangfujing or catch the 1 yuan (13 cents) bus to the many, many shops on Wangfujing. I guess what I am trying to say is that it is very conveniently located to many places, including Tiananmen Square, Forbidden City, Jingshan Park, Beihai Park, and the huge Oriental Plaza shopping mall.
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