Sofitel Suzhou

Sofitel Suzhou Hotel

Hotel Class: 5 out of 5 stars5 Stars - 2 Reviews and 37 Opinions

818 East Ganjiang Road, Suzhou, Jiangsu, 215005, China

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84%

of people enjoy staying here

4.0 our of 5 stars 39 Opinions

Excellent
 
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13
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4
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3
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3

Our Members Say

  • oerkenbo profile photo
  • Reviews: 98

3 out of 5 starsUser Rating

Nice but many opportunities for improvement

I'm a big fan of Sofitel's. Their Asian properties are typically very beautiful with very good service. At the Suzhou Sofitel, you have to be a bit more patient:

●The air conditioning does not work well. It was very warm even in April.
●The staff in the restaurant are very passive. No one would offer tea/coffee until you ask.
●Their processes are intrusive and strange -- the executive lounge requires that you sign for services in the evening. Plus, the happy hour selections are very limited.
●The hotel in general is not as nicely decorated as other Sofitel properties. I stayed on the 6th Floor -- supposedly renovated, but the overall decor is far inferior to the Xian property, let alone the fabulous Wanda in Beijing.
●Nevertheless, the staff was helpful. They would try to address your concerns, but do not count on having a solution all the time.
●This is also the best 4* choice if you want to stay close to the downtown -- Guanqian area. Look for the best deals on the Sofitel's website

Unique Quality: ●The design of the bathroom is bizarre. I had an executive club room -- the bathroom had a glass wall and door. There was a gossamer thin curtain that did little to protect the privacy of the person in the bathroom.
●Between the glass door and glass wall of the ensuite, and the other mirrors inside the room, every activity in the bathroom (and I don't mean just taking a shower) can be seen outside!
●You could view this as an opportunity to train yourself to lower your inhibitions!

  • Opinion of Price: more expensive than average
Sofitel Suzhou Photo: Sleeping area of the Executive Deluxe Room 648

Sofitel Suzhou Photo: Sleeping area of the Executive Deluxe Room 648

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  • americanled profile photo
  • Reviews: 2

5 out of 5 starsUser Rating

2.5 out of 5 starsHelpfulness

french hospitality in suzhou

my first stay was in february during the introductory soft opening. i was quite overwhelmed with the lobby's decor. very 'continental' in design and feel. the rooms mirror the european modern design. while many of the other 'name' hotels had recently been built near the high tech development zone, far from the city center, the softel built an entire block of shops surrounding the grounds of the hotel smack dab in the center of the city. you don't even have to hail a taxi to go to a nice restaurant or shop for the family. its all within safe walking distance.

Unique Quality: the sofitel is part of the well known and highly regarded accor group. they are aggressively expanding throughout china's main cities. the fitness center is first rate. the breakfast leaves nothing to be desired. everyone speaks english. the staff is well trained and cheerful. managers who have been with the organization for many years were brought from surrounding accor group hotels to ensure a smooth entry into the hospitality business in suzhou.

  • Opinion of Price: less expensive than average
  • Related to: Business Travel

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americanled profile photo

 the sofitel is part of the well known and highly regarded accor group. they are aggressively expanding throughout china's main cities. the fitness center is first rate. the breakfast leaves nothing to be desired. everyone speaks english. the staff is well trained and cheerful. managers who have been with the organization for many years were brought from surrounding accor group hotels to ensure a smooth entry into the hospitality business in suzhou. 

35 members live in Suzhou

 

Questions and Answers

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Q: banks in suzhou "what banks are there in suzhou that i can open an account with"

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A: "I am sure there will be a Bank of China in Suzhou but I also think there is an HSBC Bank there now. I am not sure on the regulations re bank accounts these days but I had..."

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 Sofitel Suzhou

We've found that other people looking for this hotel also know it by these names:

Suzhou Sofitel

Address: 818 East Ganjiang Road, Suzhou, Jiangsu, 215005, China

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