not very nice
Stayed their two nights on the 5th floor, regular room. The thermometer didn't work so the staff enabled us to open the windows to our room. The handle to the window immediately broke off. The remote control batteries went dead. The bathtub was stuffed up. Our non-smoking room smelled a bit like incense. The keys had trouble working. The room was standard at best. The work-out room had all the basics, but the jacuzzi was out of working order. Did have a great massage there for about 260 yuan. We tried to change rooms, but there wasn't one available. The staff was really nice but there wasn't much they could do. I don't think anyone from the Hyatt company has been to their Xian hotel for years. Buffet was very good. Hotel not too convenient to the warriors, but okay for the other sights in town and the wall around the city. You can rent a bike and ride around the wall. That looked like fun, but we didn't have time. City is polluted but also gives you a glimpse into the real China.
Location, Location, Location
During ten days in Xi'an last October, I spent three nights each at the three international 5-star hotels: Sheraton, Hyatt Regency, and Shangri-La. (Sofitel was only in soft opening.) Don't expect five stars in Xi'an to equal five stars in Shanghai or Beijing...and certainly not five stars New York or Paris! Each of the three hotels has something to offer, different strenghts and weaknesses.
The Hyatt Regency is the only hotel of the three located within the city walls. If you're just in Xi'an to spend a day at the terra-cotta warroirs, this makes little difference and the traffic will be worse. But, if you enjoy wandering the streets, climbing the city walls, and eating in back-street noodle stalls, the Hyatt Regency is the one.
The rooms, however, are old and well, well used. "Tired" in a word. Strangely furnished without even a compfortable chair to sit in, and I was on the club floor. The Regency Club, however, is most comfortable and large. It was almost always quiet there and the staff, a bit under-trained, was friendly and helpful. Of the three hotels, the Hyatt is the only one without free computer access and the few computers in the business center were almost always busy...a waiting line.
Getting a taxi can be a chore. Taxis congregate out on the main street and often don't want to respond if you're not going a good distance. When I left the hotel the final time, I wanted to get a taxi to the Sheraton. The doorman told me that I should take a hotel car. The price was over double. I responded that a regular taxi was just fine. He argued and only called one in from the street when I insisted. Most unpleasant.
The rooms at the Hyatt are the most worn. They're clean, of course, but the hotel feels old. However, if location is your priority, the Hyatt is the best of the three.
A good hotel in a good location
We enjoyed our stay at the Hyatt in Xi'an.
The staff service is very good and the rooms well appointed and clean.
The hotel is well located for getting around the city.
Incident free hotel stays are the best and this was one of them.
We would return anytime.
Loved the Breakfast
After experiencing 3 other "5 star" hotels in China, this Hyatt was far superior. We were upgraded to a mini-suite upon our arrival. The bed was super comfy and the room was quite clean compared to the other places we stayed. We had the opportunity to test out the housekeeping services, when our TV was drawing rainbows and I couldn't figure out where to plug in the hair dryer (no laughing! the plug in the bathroom said "shavers only"). Anyway, within minutes housekeeping brought us a new TV straight from the box and helped me plug in the dryer right into the shaver's only plug (I can't help it if I follow directions).
Oh yeah, breakfast was awesome. skim milk, peanut butter, french toast - a homesick american's dream.
Probably not a 5 star but very good hotel
We stayed here for 2 nights in April 06. The hotel is located within the City walls about 20mins walk from the centre of Xian (Bell and Drum Towers).
Hotel itself is nice - rooms furnished in a Japanese-style. We found that the hot water was not always available and the concierge not particularly helpful unless you wanted to make use of the hotel car service.
Buffet lunch was great and very good value at 88 RNB incl. drinks.
Well placed hotel
Stayed for 4 nights whilst touring China (by train). The first thing that really impressed us was that when we arrived at 10-15am after an overnight sleeper journey, our room was immediately available. We had booked a Club Room and were on the 6th floor, with a good city view. A minor criticism was that instead of one big bathroom there were two small ones which seemed an inefficient use of space. However we had a pleasant sitting area with a sofa and chairs.Plenty of storage space. We requested an iron and board and these were brought up immediately. The hotel is not as centrally situated as the Bell Tower Hotel, but is in the middle of an interesting shopping area, including a Parkson Supermarket across the road. The Pavillion Restaurant was especially nice and very good value, but if you prefer a buffet meal The Cafe is also good and serves longer hours. We enjoyed the breakfasts in the Club Lounge (especially the Chinese delicacies). We were very impressed by the efficiency of the Chief Concierge, Jacky Zhang, who by prior e-mail request had booked train tickets for our onward journey, saving us much time and trouble.
We feel we must mention that to visit the Terracotta Warriers it is perfectly straightforward to travel there by the regular bus service (no.306 from opposite the train station) it costs 7 yuen per person each way. You do NOT need a guide, every exhibit is clearly labelled in Chinese and English and you can go at your own pace.
We would not hesitate to stay at the Hyatt Regency again with its impeccable service.
Felt utterly ripped off
Despite booking on the web for an agreed price they stick a 15% service charge on top of what is already way too expensive for what you get. The foyer is nice but that's it. The rooms are like any three star hotel and there are no other benefits such as a swimming pool. Buying drinks or anything else like that is the same price as in a fancy hotel in the US or UK, i.e. an extortionate price for China and then 15% gets added on to that too. You think you're paying extra to get a better hotel but paying for this hotel simply tells them that you're a sucker and prompts them to try screwing more money out of you whilst you're there.
Great location, great food
Stayed at the Hyatt for 2 nights just last week. The location is great - within walking distance to the wall that surrounds the City as well as the Stone Tablet forest. Also, there are a lot of stores right outside the hotel that stay open pretty late. The rooms are small, but comfortable and clean. The beds we had were twin size (slightly wider though) and very comfortable. What we liked best was the food - the breakfast buffet was excellent!! A lot of authentic Chinese dishes that were actually prepared well (my family is Chinese). We also ate dinner at the hotel both nights, once in the regular restaurant and once at the dinner buffet. I usually don't like eating in hotels since the food is often not very good, but was very surprised by the quality - it was fantastic. The regular restaurant was extremely reasonably priced (compared to U.S.) and the food was excellently prepared - very tender chicken and beef dishes. Great dessert as well (recommend the mango pudding). The dinner buffet was also great - lots of choices and well done.