Hotel is described on various sites as a five-star. I'd definitely put this as a three-star after quite an irritating stay.
The room was fine, and of faux-Chinese decor..lots of dark wood facade and chipped gold leaf, blue and white imitation china. But the facilities were on the light side to say the least..after getting into Shanghai at midnight, starving and looking forward to collapsing with room service, I was disappointed to learn the hotel only offered breakfast room service.
OK, I'd hit the minibar. Despite a note in the hotel directory saying that all rooms had "well-stocked minibars replenished daily", frenzied inspection of the fridge revealed.....nothing. Except a saucer with three sachets of instant coffee, three tea bags, and three sugar packets. Concerned my minibar was AWOL and that I'd be charged for consuming the lot, I rang Reception to inform them that I was sadly minibar-less.
The conversation went nowhere, due to terrible English on their part and even worse Chinese on mine. The concierge eventually came to my room and informed me that the saucer of tea and coffee sachets WAS the minibar and couldn't see the issue.
Tired to the point of giggling at this point, I tried to explain that noone in their right mind could call that a well-stocked minibar but he just looked at me like I was crazy, and I gave up, ate toothpaste and went to bed.
Between that, the difficulty of even basic communication with staff, the odd "Reception in somebody's loungeroom on the 29th floor", and the rigmarole of having to go through Reception to make international phonecalls, the whole place is a "don't bother if you're on business" but would be quite fine as a tourist hotel.
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