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I stayed for 3 nights in this hotel and experienced different kinds of treatment from the staff.
The reception desk was fairly nice at first, their English were fairly well. But if you asked for direction or help for anything, their hospitality level suddenly turned down to almost below zero! Even the manager wasn't very hospitable!
On the contrary though, the bellboys were very nice. They would help you to find a taxi, even in the busiest hours, open the doors, guide you to your rooms, deliver your luggages, greet you in front of the hotel's doors with smiles and bows and everything nice which is expected from a hospitality industry.
I think the reception desk staff need to learn from the bellboys on how to treat their guests!
Unique Quality: Nearby the shanghai railway station which connects you to and around Shanghai.
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