We stayed for 10 days and didn't have a problem. The staff was courteous and seemed to speak English without much trouble.
The amenities included the following:
-Room Service (limited selections)
-Free Breakfast Buffet
Some things that weren't missing:
Everything considered I'd say that for the price the hotel was fair, we had a two bedroom suite, didn't hear anyone, someone cleaned daily, and although it seemed to be a smoking room (they had ashtrays) it didn't smell like smoke.
Unique Quality: The bathroom doors were mad of glass, no privacy there unless you shut the door to the downstairs bedroom (which also locked). The view from the back windows seemed to be an apartment building so you could see people hanging their clothes from time to time.
While this hotel is in Pudong, it's not exactly close to the big skyscrapers you see in the downtown area. I actually think we got to see a little more of how Chinese people live by staying at this hotel.
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Address: No.110 Pudian Road, Pudong New District, Shanghai, Shanghai Region, 200122, China