Sheraton Jiuzhaigou Resort

5 out of 5 stars5 Stars

Jiuzhaigou Scenic Spot, Jiuzhaigou, Sichuan, 623402, China

4 Reviews

Sheraton Jiuzhaigou Resort
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Satisfaction Very Good
Very Good

Value Score Poor Value

Costs 49% more than similarly rated 5 star hotels

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  • Families73
  • Couples62
  • Solo70
  • Business75
  • greencargirl's Profile Photo

    Closest 5-star hotel to Park Entrance


    Our family of 4 stayed here for three nights in October of 2009. It was a very comfortable stay, but not cheap! The main advantage (and reason we chose this hotel) is the close proximity to the park entrance. Jiuzhaigou is extremely popular, and our strategy was to arrive at the opening time each morning, which beat the tour buses by an hour or more. This worked perfectly for us.

    The hotel room had two double beds, which were wide enough to each hold one adult plus a child up to age 12. They were comfortable, and our room, while on the small side, was quiet, clean, and well appointed. The Sheraton has a policy of letting your children stay free in the room so long as you don't need an extra bed or bedding, so this saved us some money. Booking through ctrip also saved us a bit. They still charged us for letting the kids eat at the breakfast buffet, though, and it's pricey though very extensive with everything you could possibly want (both Chinese and Western food). The hotel has several restaurants, and they are okay but we didn't have anything particularly outstanding there. But after long days of hiking, we were too tired to go out, so we ate there.

    I guess the disadvantage of staying there would be that it's not located in the "town" (such that it is.) So if you wanted to visit some bars, see nightlife, etc., you might prefer a different location.

    Unique Quality: Nice hotel just a couple of minutes drive from the park entrance (you can get a cab easily.)

    Good quality service and facilities.

  • Misleading - Not a 5 Star Resort as Advertised


    I stayed here with my Chinese girlfriend for two nights on a trip to the Jiuzhaigou and Huanglong natrure reserves during early September of 2009. We moved to the Qian He International for the third night (an even worse hotel, but much less expensive).

    First of all, the Sheraton / Starwood site description and pictures are totally misleading. One get's the impression that this hotel is a major 5 star resort located in a private and secluded setting surrounded by breathtaking scenery. Further, based on price and direct discussion with the hotel prior to booking, one is also led to believe that the rates are high because of the 5 star quality of the hotel and the high seasonal traffic. Truth be told, this is all misleading and innacurate.

    In respect to the location, the hotel is located very near and convenient to the Jiuzhaighou Nature Reserve Park entrance. However, the location is not as secluded as one is led to believe - or as safe. The hotel is located on the main road in town, has to be gated at night, and is only two blocks from the Qian He International hotel. Walking just three blocks away to visit local vendors, my girlfriend and I encountered a billy goat and small cat tied up along side a building and another billy goat strung up and being skinned another few yards away. Now, I expect a certain amount of this in parts of China - just not three blocks from the 5 star resort I am staying at.

    As for the hotel room.... It was a good size, clean, and reasonably comfortable. However, it was not 5 star. It had an old t.v. rather than a newer flat screen, a fixed shower head, no iron in the room, a hard Chinese style bed, and it took three times to get the electronic door keys to work right. 3.5-4 stars - not 5.

    The outrageous "5 star" hotel rate did include a decent buffet breakfast at the hotel cafe although the scrambled eggs were runny and the milk was clearly powdered milk. The cafe also offers a dinner buffet of about $30 U.S. This is a total rip-off and the food quality is quite poor. There is no carving station and the dessert selection is what one would expect from a buffet for less than half the price. On our second night, we skipped the buffet and ordered ala cart instead. My girlfriend (who speaks fluent Chinese) ordered for us, but my order was messed up. When she spoke to the manager about this, he brought the server to the table who proceeded to argue with my girlfriend that she ordered incorrectly. Just rediculous and poor customer service. A customer should never be confronted/questioned in this way. As for the food ala cart - it was as poor as the buffet.

    As for the hotel rate... We were led to believe prior to arrival that it was due to seasonal high traffic; however, while there for two days it appeared to us that the hotel had few guests. The gift shop even closed one day in the middle of the day due to lack of patrons. Totally misleading.

    While there, I needed to use the Internet and were informed that it was an additional charge. If I wanted to print anything, I would be charged per piece of paper printed. I understand that some hotels charge additional for Internet access, but this should not have been the case for the price paid. Just rediculous.

    When we checked out I found it interesting that no one asked how our stay was, nor were any comment cards available.

    We found out after arrival that the hotel is operated by Sheraton, but not owned by Sheraton. On our trip, we stayed at two other Sheraton hotels: Xian, which was very nice and Guilin which was average. This Sheraton was by far the most overpriced, with the worst service and worst food of the three. I would strongly suggest that Sheraton request significant changes with the hotel if they care about the Sheraton brand name. They should start by first removing the misleading photo's and description from the Sheraton/Starwood site, lower the price significantly, and improve the cafe to something along the lines of the cafe at the Xian Sheraton. Sheraton may also want to consider their social responsibility in operating a hotel so close to where animals are slaughtered and eaten outside.

    One previous commentor wrote that this is the best hotel in the area. It may be one of the top hotels, but it is no where worth the price paid. If you pay more than $120 U.S. to stay here, expect to be dissapointed. Further, I would strongly advise not to eat at the cafe other than the included breakfast buffet.

    Based on the misleading information on the Sheraton/Starwood site, we were looking forward to this hotel as being the highlight of our trip. Instead, it was a huge dissapointment. We left feeling totally misled, ripped-off, and with a bad impression of Sheraton who took good care of us at two other China locations.

    Unique Quality: None.

    Directions: On the main street in town, close to the natrure reserve.

  • Bob_Shan's Profile Photo

    Sheraton Jiuzhaigou


    One of the only 2 "genuine" 5-star hotels in the area. Very good services (up to Sheraton standard), e.g., staffs are always polite and proactively offering helps.
    Room facilities are not top tier simply because this hotel is a bit old, but still way better than average.

    Another 5-star hotel is Intercontinental Jiuzhai Heaven. It is much newer than Sheraton and originally managed by a Chinese company so facilities are better but services were poor. Now let's see if things will improve in IHG's hands.

    Unique Quality: Only 2km away (10mins walk) from the entrance of Jiuzhaigou park. Cost less than 1 EUR if go by TAXI. You can sleep until 8am and still be one of the earliest visitors of the day:)

    In comparison, Intercontinental is about 23km away which means get up @6:30 and pay 10EUR on TAXI to get to the park's ticket counter before 8:30am.

    Directions: 2km away from Park entrance (Jiuzhaigou Kou)

  • anilegna's Profile Photo

    decent location


    booked the hotel through, the hotel is pretty close to the Jiuzhaigou entrance, 5 yuan car ride away, the public areas are not bad, the receptionist staff are nice but clueless and not very efficient, the rooms are not bad, there were 3 of us in a room so we were pleasantly surprised that they actually prepared the room for us in advance with 3 beds, 3 pairs of slippers and etc. the rooms are not cheap (2000 yuan a night for 3 beds) but we only stayed one night here so it was ok, the breakfast buffet was decent, overall, not a bad place to kick back after a long day of hiking beautiful jiuzhaigou

    from the airport to the hotel is about 200 yuan tax ride
    the entrance fee to Jiuzhaigou incl bus rides are 310 yuan

    Directions: walking distance to the entrance or 5 yuan cab ride

More about Sheraton Jiuzhaigou Resort


Scenic outdoor landscape at Sheraton JiuzhaigouScenic outdoor landscape at Sheraton Jiuzhaigou

Forum Posts

Sheraton Jiuzhaigou

by dragon0419

I'm planning a trip to Jiuzhaigou in April. I tried to reserve a room at the Sheraton from their website but its telling me that no rooms are available. I find that hard to believe. Is it too early to try and reserve something for April? Any recommendations for an alternate hotel? I'm arriving midday. From the airport is it recommended that we drive to Huang Long before checking in? We reserved two full days for tour of Jiuzhaigou park...too long, too short?

Re: Sheraton Jiuzhaigou

by mkit

you need at least 2 days for jiuzhaigou park and half day for huang long.

Re: Sheraton Jiuzhaigou

by eagletea

Agree with the No.1 Reply

Maybe it is too early to book. The hotel should have rooms available in April 2008.

Try this website:
Free call: 400-810-0123

Re: Sheraton Jiuzhaigou

by eagletea

English version of the website:

Re: Sheraton Jiuzhaigou

by neverstoptravel

You may try Zongfu Crown Plaza instead of Sheraton. Although April is not a preferred season, but suggest you spend 2 days in Jiuzhaigou Park caz the second day's admission if free.

Re: Sheraton Jiuzhaigou

by simsky_pat

We stayed at the Holiday Inn, about 20 minutes from the entry. The service was very good and the room was clean with hot water all day. The staff spoke broken English, but you will still understand them.

Two day is a bit short; you need at least to stay for 4 nights to enjoy all the views and not to rush things. We stayed 6 nights and saw the local town in full, foods and dances.

You should go to Jiuzhaigou first before and Huanglong should be your last place to visit.


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 Sheraton Jiuzhaigou Resort

We've found that other people looking for this hotel also know it by these names:

Jiuzhaigou County Sheraton
Sheraton Jiuzhaigou Hotel Jiuzhaigou County

Address: Jiuzhaigou Scenic Spot, Jiuzhaigou, Sichuan, 623402, China