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Hotel Class: 
5 Stars - 3 Reviews and 479 Opinions
Off Western Express Highway, Santacruz (East), Mumbai (Bombay), Maharashtra, 400050, India
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of people enjoy staying here
482 Opinions
ni3sgalave
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This is one of the Best Hotel Of Mumbai .
Doug767
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Fantastic hotel - everything you could wish for. Friendly attentive staff, luxury surroundings, lovely comfy rooms, excellent choice of in-house restaurants (Soma, the Indian, being my favorite)
Highly recommended.
Grand Hyatt Mumbai Photo: View from the hotel
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travelmad478
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These days, I am loving the Grand Hyatt and tend to choose it first if I need to stay in the northern end of Mumbai. The hotel is about 7 years old and is still very up-to-date and well-kept. The restaurants are particularly good, the fitness center is gigantic and well-appointed, and (sigh) the security seems better than most other Indian hotels. The breakfast buffet at this hotel is outstanding. I can spend hours in there!
Unique Quality: The one down side of the Grand Hyatt--not to be confused with the Hyatt Regency near the airport--is its location. The hotel is sited in a very new district which has basically been carved out of a former slum and some industrial neighborhoods. There is absolutely no way to walk out of the hotel and get to anything--you've got to take a cab, which is kind of annoying. Also, if you are out and want to return to the hotel, many cab drivers have absolutely no idea where it is.
On the plus side, the hotel is only about 10-15 minutes from the airport, which can be a big relief if you are arriving at 3 AM from Europe.
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The restaurant is located in the Grand Hyatt hotel on Mumbai, high ceiling spacious , very helpful and courteous staff , elegant modern interiors and awesome food . One of my favourite restaurants in Mumbai i LOVE THE PIZZAS AT CELLINI, The food overall is excellent RIGHT FROM THE SOUP AND SALADS, Pasta , and the desert .. Yummyyyyyyyyyy
Unfortunately we had made the mistake of not organising a hotek before hand and obviously during xmas period the good hotels are pretty booked.
We were looking around for some place that had a somewhat good basic service/basic amenities this would mean a properly flushing toilet, a good shower and nice clean sheets.
Grand Hyatt Mumbai is a place for the rich and famous of India. They have a ridiculously high rate but the cocktail evenings were good ;o) also the rooms were very luxurious as you would expect from Hyatt anywhere in the world. Perhaps that's the reason for the price tag.
Security is very tight, and you'll have to remove your bag and get checked through airport style~ the reception staff are too formal, points off for that.
This property is a pretentious imposter to the title of "Grand". My problems started with the reservations which I had called at least 3 times to confirm I had a club room with 2 beds. Each time I called, they had me alternatively booked in a suite, a regular room, a queen bed...everything but the correct request of a club room with 2 beds. At one point, they had me in 2 different rooms on 2 different nights. An astounding lack of common sense that I was to experience throughout my stay at this hotel.
Having been assured everything was finally in place, I arrived at the club floor check-in to be told first of all they had me down for a queen bed and secondly, there were no rooms on the club floor, so I would be on a different floor, with access to the club room facilities. The check-in desk attendant was cool, aloof and completely unapologetic that despite numerous confirmations we still didn't get what we had requested. Now that I look back, she was probably completely resigned to the fact that this was nothing new and guests were always being treated this way.
The rooms are on the small side, adequate for a business hotel, but not by any means luxurious. The bathroom can only be used by one unrelated person at a time, since the toilet is enclosed by glass, so you would have no privacy.
Outside the window was a view of a small shanty. It would cost Hyatt less than $100 to send a crew over there to paint those houses so guests don't overlook the squalor. Alternatively, they could plant some trees to block off that view, authentically Indian though it may be.
The handle to our room door kept falling off. We reported it to the staff, but nothing got done.
I needed a phone number in Mumbai so I called the concierge for assistance. His response was that there was no way to find that number since it could be serviced by 1 of 3 providers, so he didn't know how to help me. I asked him to give me the numbers of the 3 providers and I would call them myself. The first number he gave me was not even a phone service provider. On trying the second number, I got the phone number I wanted in about 30 seconds. The concierge's attitude was typical of the staff at Hyatt - rushed, uninterested, no desire to be of service - apart from the smiling greeters who are in the lobby and who direct you to the restaurants and elevators.
This hotel won an award for service a few years ago, and to capitalize on this achievement, they brought in a team from Australia to take the hotel to the next level. What a joke! Australians are known worldwide for lack of service, for nickel and diming guests to death for everything and for sky-high prices. This was exactly my experience at the Chinese restaurant. It's beautifully designed and looks inviting. I ordered a bowl of seafood noodles for lunch. The food was mediocre, with about 2-3 small pieces of seafood. That was it. It cost $20. Disgraceful. India is full of outstanding Chinese food. Hyatt would not have to look too far to find someone to meet that standard.
Our driver told us that people who stay at this hotel are constantly complaining about problems at the hotel. A local Mumbai socialite told us that their lobby and public rooms are large and sumptuous to invite glittering, high-profile events, but the hotel compromised on the guests rooms (and service!). The guests who pay $US500 a night are being drastically short changed at this property.
The buffet served each morning in the restaurant is of a high quality and a good variety of western and Indian dishes, including fresh fruit juices. As typical of India, the service was a little confused, with a lot of people running around, but no one bringing you your coffee until about 10 minutes after you order it.
On the day of my departure, I could not reach anyone at the club room desk, so I called the concierge to confirm my transport to the airport. He told me it would incur a charge. I told him it was included in my club room rate. He responded that I was not in a club room. I told him I was located on another floor because there were no rooms available on the club floors when I checked in, but that the airport transfer was included in my rate. He said, "madam, I'm looking at my computer, and you are not on a club floor, so you will have to pay for your transport to the airport". By then, I had reached my limit with this hotel so I phoned the front office and read them the riot act. The guy who answered didn't want to deal with me and told me the Duty Manager would come up to see me. About 30 minutes later, the Duty Manager arrived outside my door. She was passive, had no real apology to offer, apart from the standard "I'm so sorry for the inconvenience" which you hear all the time at this property. She stood there while I gave her a litany of my grievances. Her expressionless face caused me to ask her if I was even getting through to her. She assured me I was and that she would take action. When I told her the hotel could be looking at a lawsuit if that heavy handle had fallen on my foot (would certainly have broken it), she told me unfortunately, I had reported the problem to the wrong personnel!!!! Since when is it the guest's job to know whom to report problems to? They should follow the example of Ritz-Carlton which states that every employee is responsible for the guests and is empowered to take action to address any grievances from the guest.
Next thing I know, six people came up to check out the handle on the hotel door.
I asked the Duty Manager if I could have late check out. She checked the computer and told me I could (the concierge had previously told me it would be impossible). The concierge then made it a point to tell me that the Duty Manager was doing this for me in consideration of my complaints and I should not make it widely known to the conference attendees I was travelling with, since they would not be getting the same privilege. Unless they too complain about the poor hospitality they have received, I suppose.
Upon check out, they provided a BMW to take us to the airport. While I appreciated the gesture, I would have been much happier with the Camry they had provided upon pick up, if they had just made sure I had a pleasant and uneventful stay and received something close to value for money.
I am a frequent international business traveller. For anyone who is too busy to waste time dealing with the issues I've discussed, and who has enough self respect to expect that a hotel charging around $US500 per night, would treat them with some care and dignity, I advise you to avoid this hotel. If your meeting planner books the property, they should be advised not to go on the past achievements of this hotel. It's old news. This property is blase, full of itself and still living off a past reputation. I have advised my clients travelling to Mumbai to avoid it at all costs, despite proximity to the airport. Grand Hyatt Mumbai has a shameful lack of care and consideration for guests and their wellbeing. Very poor hosts.
The Grand Hyatt in Mumbai is absolutely beautiful! I think the Breakers in West palm Beach is the only other property that would be of any kind of comparison. The found all my encounters with the staff pleasant and helpful. There is a strong commitment to security and safety and one of the hotel’s security personal are always close by. I opted for the Club Floor level and was glad I did! Each morning and night there is wonderful reception in the business lounge area. The amount of food present there is enough to make you think twice about eating at one of the buffet suppers downstairs. The room was large, well equipped, and comfortable. The bathroom was huge! The Club floor has a business center which includes computers, printer, fax, and internet service. The food at the restaurants was wonderful… I ate everything I could and more than I needed to eat! There is a large exercise room, pool, steam room and sauna. My only regret was that I only had one night to stay here. The staff was also very accommodating as they offered me a late check-out and allowed me to stay at no additional charge in the business lounge until I needed to depart for my 9:00 p.m. flight. I will say that this luxurious experience was not without cost. Per my comparison to The Breakers it was not cheap! Highly recommended but come ready to pay!
My high expectations for this very expensive hotel were dashed initially when the reserved hotel driver was not there to meet me at the domestic airport. It took some 30 minutes following a phone call to the hotel to get it sorted.
Transportation also factored into my only other major complaint -- the rates for using a hotel car/driver are astronomical by Indian standards. One would be much better off contacting a well-known rental car agency (such as Avis) to get a vehicle and driver for your entire stay rather than relying on the hotel car service.
The rooms are spacious.
I stayed on Club level allowing me to have free broadband access (which was a solid 256mb download line) and lounge services around the clock.
I saw some trouble in the bathroom -- the hand bar by the side of the bath tub fell off when I grabbed it. This could have been a disaster for someone frail who could have slipped and injured themselves. Also a request to housekeeping to get a burn out florescent light above the sink was ignored.
Hotel staff for the most part are well-trained with a few exceptions (but certainly above the standard sub-par service at most so-called 5-star hotels in India).
If you are a Hyatt loyalist, want to be close to the airports and can swallow the room rates then this is one of the best picks in Bombay. Tourists might be better off closer to Colaba since getting to the popular sites through Bombay traffic can wear one's patience. I was there over a weekend for the most part and it was not as bad as I expected.
The hotel restaurants are good. The Italian place being up to world standards. The nightclub under the Chinese restaurant is a popular place on weekends with both ex-pat businesspeople and locals. It's worth checking out for those who don't mind lounge music and smokers.
I'm a professional traveler so when I get ripped off for a room (US$565 / night for standard room), I expect to at least get excellent service and amenities.
Not the case at this property.
Any corporate or individual that uses this hotel needs to get their brain scanned. This place is overpriced, under serviced, untrained and being run by a variety of try hards and "want to be's" who need to be fired.
The room is average to say the least. Being near the airport would appear to be one of the very few benefits. The decor in the lobby and restaurants is stunning and the service staff at the front door and the front desk are exceptional.
China House restaurant is great, Soma is rubbish, "M" is a restaurant for fine dining - M stands for "muppets", the people who serve in the place. The evening Italian restaurant is to be avoided as the staff are fresh off the street and don't understand the word "service". Don't bother asking for a wine list for bottled wine - the wine library is mostly sold out and the wine waiter is not competent to even offer a reasonable similar priced replacement. Instead they decide that something four times the price may be close to your pick. At close to US$100 bottle for most stuff here anyway, it makes you cringe.
I'm usually subtle to request "better" restaurant service if I'm not getting it but these guys are deaf, in-attentive and in some instances down right rude.
In room, the TV is very '90's, the bathroom good, the bed average and the Internet price extortionate (I got robbed at the front desk - why now at the room desk?).
AVOID THIS HOTEL and beware the corporate who tries to get this signed off on the business expense account. You have been warned - there is NO VALUE staying here.
Pros:
Security excellent
Rooms clean
Cons:
All of it - a massive con.
Everything at this hotel was absolutely wonderful, until we checked out. Typically international flights require a reconfirmation 24 hours prior. There was a travel desk at this hotel which we gladly used. We dropped off our tickets and the the agent at the travel desk provided us with a written confirmation for our tickets. I even asked if the flight times were the same, he stated yes. Well long strory short the flight time had been changed to an earlier time and we missed our flights. We purchased 4 one-way tickets to Bangkok to catch the remaining legs of our flight to the US. $2000!! When this was brought to management, they claimed I never had my tickets confirmed by the hotel. When I provided them with their stationary and their agents writing with the confirmations, they stated that since it was a free service they could not guarantee accuracy. This from the General Manager of the of a 4 star hotel charging $450 per night!! I cannot believe they did not take any responsibility for their actions.
The one down side of the Grand Hyatt--not to be confused with the Hyatt Regency near the airport--is its location. The hotel is sited in a very new district which has basically been carved out of a former slum and some industrial neighborhoods. There is absolutely no way to walk out of the hotel and get to anything--you've got to take a cab, which is kind of annoying. Also, if you are out and want to return to the hotel, many cab drivers have absolutely no idea where it is.
On the plus side, the hotel is only about 10-15 minutes from the airport, which can be a big relief if you are arriving at 3 AM from Europe.
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Address: Off Western Express Highway, Santacruz (East), Mumbai (Bombay), Maharashtra, 400050, India
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