Hotel Airport International

Plot no. 5/6, Nehru Road, Vileparle, Mumbai (Bombay), Maharashtra, 400099, India
(2 star hotel)
#52 of 843 hotels in Mumbai
Good (3.0 out of 5.0) 1 review
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Unprofessional and irresponsible service

Terrible (1.0 of 5.0 stars)
by written on April 17, 2012

Experienced terrible service after booking a room with airport transfers in April 2012 via Agoda.

Flight details on arrival and departure was provided to the hotel staff with confirmation on pick up. Hotel staff did not arrive at the airport and did not answer the phone when attempted to call several times. It was a late arrival flight and ended up staying at a local hotel. Once again attempted to call in the morning to question the fail transfer, reception staff did not speak english. Further to that, I requested a refund via Agoda which was declined as the hotel did not take responsibility on the pick up (even after receiving confirmation from the hotel directly they would).

Would not recommend this hotel, unless you want to be stranded at the airport and which may be a better option as you would receive hospitality.

Unique Quality: This hotel was chosen based on its location close to the international airport.

Nearby Hotel Airport International

Amenities at Hotel Airport International

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Free Parking
  • Continental Breakfast
  • Shuttle Service

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