Satisfaction Very Good
Value Score No Data
Good For Couples
Aurora Towers - A most Unwelcoming hotel
Aurora Hotel was over priced for what you get. Nice rooms but extremely poor service! It is not a welcoming hotel and not one I will use again by choice. Even the little hotel at Mumbai airport which was half the cost had staff who welcomed guests with a smile.
There were just too many problems during my 3 day stay, to list.
A few of the main ones: It took 3 hours for a TV tech to come up to check the TV, after several phonecalls to Reception and finally a personal visit! The room safe did not work and was only repaird after a second complaint 2 days later! Was woken up at 5 am one morning and asked to move a non-existent car... and was disturbed AGAIN an hour later for the same thing, having already said that I did not have a car! Complained to the Sales manager who promised to look into it, but he never got back to me!! Left a feedback form for the hotel owner, as he is known to my mother, but have had no follow up on that.
You have been warned.... if you do not mind an over-priced hotel with bad service and staff with poor Customer facing skills, then this is the hotel for you. The only person in the hotel with a smile was the doorman... and the only one who received a tip!!
Unique Quality: The deluxe room couldn't be faulted, nor could the view.... pity about the staff
Directions: beginning of Main Street, opposite Sterling Center.
rooms with a view
A pretty comfortable hotel, and right in the middle of town. I think i saw it mentioned somewhere that its Pune's highest building or something...
The regular rooms were not available, and since we had already made our booking, i got upgraded.
I was here on another shoot.
Unique Quality: There was a pool, which looked alright from up above. Didnt get to use it though.
The upper floors offer a good view of the city.
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