Guest House At Kolkata

5/1c Deshapriya Park (East), Kolkata (Calcutta), West Bengal, 700029, India

1 Review

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60%

Satisfaction Poor
Excellent
7%
1
Very Good
38%
5
Average
15%
2
Poor
7%
1
Terrible
30%
4

N/A

Value Score No Data

Good For Couples
  • Families33
  • Couples100
  • Solo100
  • Business100
  • Sloppy service at The Guest House

    by

    I booked this on the internet and that part was smooth. Rooms are reasonably sized (we had taken two rooms - one "Delux A/C" and the other one "Super Delux A/C"). Rooms were clean, but we did face certain drawbacks from service - both housekeeping and reception:
    1. Water was not provided in the room - housekeeping said that either we should buy our own bottles else ask them to fill the carafe. They would not do so otherwise. Strange!
    2. Tea and coffee service is provided in the rooms, but strangely, no spoon. This, notwithstanding the fact that we asked for it
    3. The bedsheets do not cover the whole mattress and only after we pointed it out did they fix the problem, with the reception feigning surprise that this was actually the case
    3. The biggest drawback we found was the reliability of the reception staff. We had booked a cab through them for a trip and the cab was to report at 6 AM. When I checked at 6:30 AM, there was no cab and no one at reception either (all the staff were asleep in / around the reception area). On calling the duty manager, he said that he was under the impression that the booking had been cancelled. This, after we had an extensive conversation with him about leaving at 6, his suggesting that his staff pack our breakfast for us, etc.

    In a nutshell, while the hotel is very well located in Purna Das Road, Goria, which is fairly centrally located in Kolkata and the rooms are nice and clean and reasonably priced, the actual service is not reliable and leaves a lot to be desired.

    Unique Quality: Can't think of any outstanding qualities other than:
    1. Ease of booking
    2. Reasonably cleanrooms
    3. Fairly priced
    4. Great location - walking distance from shopping areas and transporation

    Directions: Off Hazra Road

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 Guest House At Kolkata

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Guest House In Kolkata Hotel Kolkata (calcutta)

Address: 5/1c Deshapriya Park (East), Kolkata (Calcutta), West Bengal, 700029, India