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Former Grand Hyatt
Formerly a Grand Hyatt property. So, it looks grand. Same color theme & decor.
The room looks great. Beds are one of the most comfortable around in the world. We (Audrey & I) both love the mattresses & pillows. Room with safe (which is an essential in India)!
Reason why I chose this over others is essentially it's one of the very few hotels in New Delhi to have 2 twin beds. I checked with some properties like Sheraton, Taj Mahal, etc... & most of them has only king bed rooms! Something to take note of the 5* hotels in New Delhi.
Hotel is a bit inconveniently located but with transportation cost so low in India, that's not a big problem. Airport transfers from/to the airport is also free of charge. A great advantage especially since we arrived late at night & did not get a car until the next day.
Service is not that great but we found that out all over India anyhow. But one incident left a very bad taste. We were on the way to airport on our last day stay & were left with no small change. Hence, no tip for the doorman. Well, he refused to close the hotel airport transfer car door at first & held it for a long time. After when we explained we didn't have small change (can't possibly tip $10 for just closing a door, can we?) he simply slammed the door on me! The worst I've ever had from a 5* hotel! Generally, hotel has good staff, slow but polite. Definitely not a Grand Hyatt standard anymore but passable.
Buffet breakfast is included & is wonderful. Lots of choices of food. Food here is safe.
The hotel has some of the best Black Forest cakes I've ever tried. Yummy!
I had dinner with Husain at the Italian restaurant. It's quite good food but after the dinner I had stomach upset! A pretty bad one as well.
Japanese Restaurant is great. No problem with food here as well.
There is a spa in hotel & Audrey said it's quite good.
Manicure & esp. Pedicure are some of the best we have had.
Hair cut (only a trim essentially) is one of the lousiest (but at less than US$10 what can you expect!).
Generally, for about 1/2 the price of a room in Sheraton, I think it's good value despite some minor inconveniences.
