Our last night in India was spent at the Hyatt Regency in Delhi. What a pity - it put a bitterly sour taste in my mouth.
We arrived at 8.30pm, having spent seven hours travelling. We were tired and hungry.
They had no room for us! This they stated without apology. I was gobsmacked and disgusted. Our trip had been booked for ten months.
The receptionist was impeccably dressed, impeccably made up, but her impeccable manners fell just short of rude. Her attitude was condescending and designed to make us feel that their overbooking of the hotel was our fault. There was no invitation to a drink or a coffee while we waited for them to prepare a room.
We had requested a twin room, but they expected us to occupy a double room with a tiny camp-bed. I was travelling with my Mother, who is physically unfit, so this was particularly out of order. I explained my Mother's medical condition to the frosty receptionist, and although her English was impeccable she looked at me blankly.
The second room they offered had not been cleaned properly (ash in the ashtrays, dirty towels etc) and did not have the pool view we had booked and paid extra for.
The third room (which we accepted because we were too tired to object further) stank of stale smoke in spite of being "refreshed".,, and needless to say we had booked non-smoking.
The room was tiny and cramped. Horrifyingly, the bellboy asked my Mother to vacate her seat so that he could put one of our two suitcases on it, as there was not floorspace to accomodate it!!! The shower was a jet over the bath, with a much-hated plastic curtain, and the bath itself was small. Toiletries were sufficient for only one person.
There was no mini-bar and no fresh fruit, although these items were present in the double room.
The newspaper which we had ordered never arrived.
The hotel is very busy, very large, and very impersonal. The breakfast station was like a cattle market!
I will not stay here again.
There is a very nice Italian restaurant where the food and service are both excellent, but I am being really nice in making this concession. The place is a complete dive. I have no idea who gave it five stars!
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