Bintan Lagoon Resort

4 out of 5 stars4 Stars

Jalan Indera Segara, Bintan Utara, , Bintan, 29155, Indonesia

28 Reviews

Bintan Lagoon Resort
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Satisfaction Average
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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  • Families53
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  • Solo61
  • Business65
  • ANISES82's Profile Photo



    It was meant to be a relaxing getaway trip with my friends, but it was the most wrong choice we have made to visit Bintan Lagoon Resort.

    Long check in wait:
    It has been the longest while that we travel as a group. So we decided to take the earliest ferry and reach the resort around 9.30am. We were told to wait for an hour before our earliest check in. We went around the resort and were told to wait for another hour. We have only booked one day with the resort and it was reaching noon soon. It would not be even 24hours we could enjoy the resort and the front desk staffs were not helpful to provide us alternatives. It was hot and humid at the lobby, we were tired and hungry! While buses arrive with loads guests arrived and they were seemed to be ushered to their rooms, our group checks with the front desk staff again. I guess if we have continued to wait, we probably only get our room after 1pm!! Well, we should have known, this was probably the way how our trip would turn out, not a good start!

    Buggy accident:
    A 4-seaters electric golf buggy was allocated for each villa. As a protocol, the staff handed you a disclaimer and made you sign with focus on the items allocated to the buggy. They show no means to elaborate what you need to understand about what you sign and operating it. i.e any constraints on who is driving it, and breakdown costs of each parts should there be any accidents etc. Mind you, there weren’t any safety features on the buggy.

    To operate the buggy, there were a few switches, the “GO” foot paddle on the right, the “STOP/PARK” foot paddle on the left, the directional reversing/neutral/forward switch below driver’s seat on the right. We are nevertheless excited to attempt on the buggy unfortunately our villa is situated on top of a steep slope. The only way to move it down the slope is to drive it down via reversing.

    So we slowly and carefully maneuver it towards the entrance of our villa. Once we reached the tipping point of the sloop, we are mindful to release the “GO” and slammed on the “STOP/PARK” to adjust the speed. To our shock, the buggy continued to move and was accelerating!! It was a real nightmare when you know the buggy was no longer in your control!! At that point, we know that was it!! A split second later, we collided.

    Thankfully there aren’t any passengers on board or behind and we managed to evade from the main entrance towards the road and knocked onto the left side of the wall instead. It was a loud thud and definitely invited great commotion. We are rooted to ground with shock!! Two of the nearby staffs came over but stand at a far distance and watch us without attending to see if we are free from injuries. We couldn’t have been more traumatized! The driver could have easily been flown out of the buggy with the speed the buggy went down the slope, or knock onto any passing buggies in front of our villa!! The driver was screaming for help but the staffs couldn’t even bother to come in and check with us if we were ok?? It was the beginning of the nightmare!! Fortunately all were well, except a minor sprain to the driver’s neck.

    Putting the safety of the buggy aside, the slope of the villa was seemingly a trap for accident to happen!! We cannot imagine how Bintan Lagoon Resort couldn’t have paid more attention and assess such risk before. Apart from concerning their guests, they demand us to pay for the damage the accident caused! We were utterly surprise that the management had never put their guest’s safety on their first concern. The buggy’s bumper was slightly dented and the handle was slightly shifted. The wall which the buggy collided was slightly shifted. In total they demanded us to pay $1200++ Singapore Dollars!! We couldn’t believe our ears!! Operation Manager, Tony and General Manager Thomas simply ignored the fact that the resort should has partial responsibility to this accident! They simply ignored the fact that we could have been hurt in this accident and focus only on the amount we have got to pay!!! They could have done the minimum to change the slope to a safer ground for the buggy, or at least some emergency features on the buggy. Have anyone of us been injured, would they be held responsible for our losses? What could they have done to help us?? They lean on the fact that we are rushing for our ferry and have to give in to their “best price” $800!! For goodness sake, they were after all in Indonesia, what is the cost of the material and labor as compared in SG??!! How they even come up with that costing was also to our utmost dismay and skeptic! We tried to convince ourselves, but wouldn’t dissipate the fact they could have earn something out of this, there were just too many co-incidents even the way how they managed this accident.

    Infested Ants:
    We thought we could have at least a nice one night rest before we depart this revolting place. Apparently we were so wrong. Our villa is infested with ants!! We wonder how much of what we were paying for the villa actually goes to the maintenance like the wear and tear of the items in the villa or the most concern of pest control!! We left our stuffs on the table and within minutes you would to see a string of ants parading towards and within our stuff! From our packed food, toiletries, clothing to towels etc!! These were icing on the muffins just the wrong way!!!

    Our take:
    Bintan Lagoon Resort, a place that retorts, provides shabby service and experience. Go with your own risks! We for sure should have heeded other warming comments in the forum before we choose them for our getaway. Although the villa provided the opportunity to cook and dine with one another, we will NEVER patronage them ever again!!

    Unique Quality: The villa we stayed in has a nicely equipped kitchen and dinning room.

  • parlorfix's Profile Photo

    Bintan Lagoon Resort: Nice Secluded Resort


    I went here on a trip with my best friend and friend. It was one of the most beautiful resorts I've been to in Indonesia (even better than Nirwana).


    We took the ferry from the Mersing terminal in Singapore. The ride went on for three hours. At the Indonesian pier, we were picked up by Bintan Lagoon Resort's official shuttle which brought us to the resort.


    Tourists flock to the place although I can say that the resort isn't so rowdy and still big enough for a lot of tourists. The most fun part for me during my stay at the resort was sunbathing by the poolside while having a couple of drinks as well as getting swept by the beautiful waves along the shore. The sea of Bintan is characterised by huge waves and definitely meant for surfing. My friends and I don't know how to surf, so we kept to the shallow waters, but nevertheless, we had fun swimming in the ocean.


    Our hotel room was nice, and spic-and-span. Hotel service was prompt. Food was average tho.

    Unique Quality: Super large pools and lounge. More restaurants and bars choices where one can party and dine. Sprawling golf course.

    Directions: Take ferry from Mersing Terminal.

  • lynnehamman's Profile Photo

    A Very Pleasant Surprise


    The Bintan Lagoon Resort has a very clever design, and tasteful interiors.
    The entrance lobby has a very high ceiling which compliments the Indonesian decor. Dark wood furniture and tropical plants enhance the atmosphere.
    We were met at the ferry terminal on arrival by the Bintan Lagoon bus, which took us to the resort.
    On arrival, there was a welcoming party of traditional dancers and a long cool cocktail.
    The check in process was quick and efficient.
    Our room was just perfect. It had a balcony with great views of the gardens (magnificent exotic shrubs and trees). A short walk down to the massive pool was quickly taken by us, where we cooled down with a swim and a pool bar cocktail.
    The beach is also just a few minutes walk from the resort, although transport is offered by golf-buggy.
    Plenty of activities available:
    Golf, Kayaking, Fishing trips, Shopping trips, Eco-tourism, relaxing spa and beauty treatment, and many more. However, we just wanted to relax, and enjoyed walking The Long White beach. After the walks, a swim in the pool was most welcome.
    There are many restuarants to choose from. The breakfasts were served in The Terrace resturant, which overlooks a little lake. Cool breeze most welcome -the humidity was high, even in the morning.
    We enjoyed the Pasir Panjang Beach Bar- food was excellent and loved eating with our toes in the sand, while watching a beach volleyball game. Good varied menu.
    The Miyako Japanese Restuarant served traditional Japanese food, of a good quality.
    There are some shops in the lobby, that were surprisingly not the usual expensive kind.

    Unique Quality: This resort has a very clever architectural design. During the day, the corridors are open to the sea breeze. At night, when it cools down, blinds are lowered. The high ceilings are most attractive.
    The gardens are inviting to walk through, plenty of trees for shade. At night the garden lighting is adequate and attractive.
    We loved watching the koi, which swim in a small lagoon surrounding the entrance. There is a small bridge over the lagoon from where people were feeding them.
    The welcoming party on arrival was a nice touch. The Indonesian dancers and vibrant music are colourful and beautiful to look at.
    Our room- with a comfortable king size bed, extra futon bed for relaxing, balcony with views and tasteful decor. Exquisite bathroom with expensive toiletries.
    Afternoon tea in one of the many private sitting areas on the open patio. At night, the candlelight at same is an invite to a bedtime hot drink or cocktail.
    The service at the hotel is excellent. Unobtrusive and efficient, and always with a smile.

  • kemisteryoso's Profile Photo

    The biggest Beach Resort in Bintan


    It is the biggest resort in the whole Island of Bintan. They have their own air-conditioned coaches that fetch visitors from the port (immigration). Around 20 minutes travel to the resort. As soon as you arrived, there is a dance troupe that will show you some Indonesian dance while smiling at you. Very nice.

    The golf courses that we passed by gave you the idea how big it is. They have nice and warm pool, a spacious lobby with souvenir shops and have a number of restos that serve both asian and western cuisine, leisure house, a disco bar, nature trek right down the pool, villas and my most favorite their long white beach which is about 150 m from the hotel.

    The resort is very private and the room is Very clean and have all the luxury, big flat screen TV, sizeable comfortable bed with soft pillow, Tub etc.

    I enjoyed their pool so much with a side bar where you can have a view of the hotel that sits on a hill. The view of the vast china sea from the hotel was breath taking.

    The whole Indonesian staff are very hospitable, kind and helpful. Communication is not a problem because everyone can speak English. The resort accepts both Indonesian and Singaporean Currency.

    Unique Quality: Private , great view nice beach

  • 05nov05's Profile Photo

    Reflects Indonesian Way of Hospitality


    Bintan Lagoon Resort is a five-star resort. It actually exceeded our expectations as we didn't know that Bintan was a really really nice place to spend our weekend at. They gave us complimentary lemon drink when we arrived plus some Indonesian dances.

    Even though we didn't rent any room in the resort, the receptionists and other staff in Bintan Lagoon kept us at home and gave us the feeling of belongingness. They're very nice people and accommodating.

    The facilties are all clean..and what we couldn't forget is the buffet lunch! The food were fresh and delicious.

    Unique Quality: The best asset of the resort is it's people. They wear their smiles at all times.

    Directions: From the Bintan terminal, take the free shuttle to the resort

  • muratkorman's Profile Photo

    The right place to stay in Bintan


    We enjoyed our stay a lot during our weekend stay. The room was very comfortable and large. The beach and the pool was great. The food in available restaurants in the resort was very delicious. The buffet breakfast and lunch was very satisfactory. The massage parlours located near the beach provided very relaxing massages. For a relaxing weekend, I recommend Bintan Lagoon Resort.

  • Loops's Profile Photo

    Big Hotel


    We stayed two nights in Garden Terrace rooms (interconnecting) in the West Wing. The rooms were fairly clean and tidy although they could have done with a bit of sprucing up eg cleaning the windows and washing the net curtains, but the bedding and bathroom etc were clean (fridge smelt terrible though - like something had died in there!).

    The terraces all have a parasol, recliners and a table and also a small rack for drying wet swimming costumes which is a nice touch (and keeps the place from looking too much like a laundry). Upstairs rooms have a small balcony. Ours wasn't a sea view but had a nice garden view (if we'd been there longer I would have liked a sea view (east wing).

    It's a big hotel with over 450 rooms and there are quite a few restaurants to choose from. However, the prices were high and we kept feeling like we were not getting value for money (service charge and government tax adds a hefty 20% to anything you order). The majority of visitors to Bintan are from Singapore (ourselves included) and compared to Singapore prices, it was expensive (S$24 for a 9" pizza?) - we did a Singaporean trick and took cup noodles to save a bit of cash and that turned out to be a good idea (and we weren't the only ones doing it either!).

    To sum up - it's a nice hotel, but too big for us. Prices are high and you're kind of trapped there for the duration, so not really a place to go for more than about 3 nights in my opinion.

    Unique Quality: There are a couple of nice pools which are big enough to cope with the number of guests. The beach is clean and the sea clear, although rougher than over on the Nirwana area, where we'd stayed previous to staying here. The Leisure Centre pool has a couple of slides and was probably better for children (quieter too).

  • ECYM's Profile Photo

    Bintan Lagoon Resort


    Did not stay at the hotel wing, stayed at one of its villas - Buganvil Villa.

    Unique Quality: If you book your stay for the villas, you will be provided with a buggy for usage.

    And if you book the Angsoka villa, you will have your own private pool oustide your villa compound.

    Beach massage - SGD 45 for 45 mins. Not many places offer beach massage latel. It is quite relaxing to be massaged under a outdoor hut with some sea breeze instead of air-conditioning.

    Directions: 25 mins from ferry terminal by coach - hotel transfer provided by hotel.

  • secretlock's Profile Photo

    Quiet Holiday Place


    Stayed in Bintan Lagoon in May 2008. Resort is well maintained with good variety of restaurants and sea sport activities. Resort provided free shutter bus to Pasar Oleh-Oleh (Craft Market, Massage Centres and Restaurant) twice a day with a fee of SGD6 (both way). However, if you want to travel to market outside the bus schedule, then you need to paid a cab fare of SGD22. Pasar Oleh Oleh do provide free transport back to resort when you make purchase above certain amount.

    Unique Quality: Beach was excellent and clean.
    Free buffet breakfast was excellent.

  • cehansen's Profile Photo

    great Pools


    We booked here knowing very little about Bintan Island. The Internet pictures looked great and the resort grounds lived up to the pictures. the pools were amazing and the restaurants were plentiful. The room seemed a little tired but was adequate for our short stay.
    We were a little disappointed that the beach was closed, the surf was quite fierce and there were warnings everywhere about staying out of the water. More information prior to our visit about times of year that the beach was safe would be useful.
    The restaurants gave a variety of choices, and we found the best value in the Italian restaurant, also, this was air-conditioned and also the Seafood restaurant, which seemed more highly priced, but included a salad bar and dessert too. We enjoyed our lobster dinner which seemed expensive, but compared to what you'd pay in a western city, was quite reasonable.
    Would we stay here again - maybe not, we might try one of the resorts clustered further to the west, even if just to have more within walking distance, we felt a little isolated.

    Unique Quality: Awesome pools - 2 huge lagoon pools and plenty to keep children occupied. Business centre.

    Directions: eastern end of resort area of island

  • vayastra's Profile Photo

    Famous Golf Resort in Bintan


    The hotel is very nice, spacious and with a very great beach!

    love it there!

    Unique Quality: 18-hole Seaview course designed by Jack Nicklaus, 18-hole Woodlands course designed by Ian Baker-Finch

    great beach activities with affordable rate

  • northernbaldy's Profile Photo

    Tired Hotel


    Not as good as the website indicates.

    Wide range of facilities and the golf courses are not bad but this is a tired hotel crying out for a refurbishment.

    Whilst the room rates are not too bad, after the spend on food and drink and seeing the final bill, it was most definitely not value for money.

    They also have villas to rent which may be a better option as they looked like they were much newer than the hotel.

    Unique Quality: If you are looking for nightlife, you will need to bring your own. There was only one bar, and this was part of the hotel reception area.

  • Aidy_p's Profile Photo

    View to Die For


    A pretty nice hotel with balinese wood styled building fronting the sea. Comfortable rooms with balcony.

    Unique Quality: Just look at picture I took at the swimming pool? What more can I say? Paradise! you must also check out the swimming pool as it comes with air jets that give your body a fairly good massage.

  • DAO's Profile Photo



    This place is a WOW! Set in private gardens and overlooking a huge unspoilt beach, it is a gem of a hotel. It has several fantastic restaurants including one on the beach where you choose your own fish to be cooked. It has a huge swimming pool with wet bar, golf course and other outdoor activities (jetski!). Watch sunset over the ocean from the beach bar or dine in the indoor buffet restaurant. You will be met on your arrival my dancers and musicians and always treated like an honoured guest. Room service is quick and any problems are handled swiftly by housekeeping. There are some good gift shops in the huge, but open lobby. They even have an ATM machine connected to worldwide networks. They have a good travel coordinator in the grand lobby who can organise guided tours or just a car rental (comes with the driver). An absolute paradise retreat from Singapore!

  • pokiedotie's Profile Photo

    Deluxe Resort in Bintan


    The rooms are designed in balinese style with furnished private balcony and it gives u kind of cosy feeling. Theres also golf course in the resort. Golfer may consider staying there. The resort has massage services, u may choose to do it in infront of the beach or have it done in the massage centre. And yeah, the breakfast ---> delicious! I love the omelette!! Yummy!

    Unique Quality: Services & Facililties:

    Conceirge Desk -> Baggage Pick-Up Service

    Babysitting Service -> Hourly & Overnight Services

    Business Centre - >Photocopying, Fax, Wireless Internet Access

    Laundry / Pressing

    Currency Exchange -> Located at Front Office

    24-hour Medical Service -> Certified Doctor In-House

    Safe Deposit Boxes -> Located at Front Office and in-room

    Guest Activities Counter -> Located at Hotel Lobby

    24-hour Room Service!

More about Bintan Lagoon Resort


by imstress

Bintan is an island getway with many beach resorts. It does not have an airport so you will probably arrive here by ferries from Singapore.

Bintan Resort Ferries has 5-7 departures daily from Singapore's Tanah Merah Ferry Terminal to Bandar Bentan Telani at the western tip of the Resorts.

You can obtain an Indonesian visa on arrival here. The trip takes 45 minutes and costs between S$25.10 - S$47.20. It is often cheaper to buy a package tour with accommodation and ferry fare inclusive.

We went to Bintan on two occassions. We stayed in Nirawana Gardens for our first vist with two other good friends. Our next visit was to Bintan Lagoon Resort where we stayed in Chempaka Villa.

Bintan Lagoon Resort is accessible via high-speed catamarans from Singapore's Tanah Merah Ferry Terminal. The journey takes about an hour.

We stayed at the Chempaka Villa. The ladies cooked a simple dinner at the fully equipped kitchen with appliances, kitchen utensils, cutlery and crockery. We only brought the ingridents and seasonings along.

Bintan has some pretty decent...

by Adrian_Loh

Bintan has some pretty decent accommodation. For budget travellers, the Mana Mana Beach Club (best for its seasports facilities) would be the best best at around US$30-40 per night. Otherwise, the Nirwana Resort Hotel or the Mayang Sari goes for like US$120-150 per night, do check out their internet rates as its cheaper.

Bintan Lagoon is also pretty ideal if you have a larger group, its the largest hotel on the island with 416 rooms and villas. Room rates start from around US$140-$200 per night.

Angsana Resort & Banyan Tree are like the high end hotels, costing around US$200-300 per night.

But if you guys want to save a tonne of dosh, its really much cheaper if you book the tours (eg. 3D2N Bintan) in SIngapore. for instance, the Angsana is going for like US$90 (INCLUDING FERRY!!!) per night. so you dig what i mean?
Average price per night, would set you back by about US$150 (incl ferry and food)if you book the packages in SIN, if you get it from elsewhere, its bound to be more expensive.

Overpriced and underwhelming

by TripAdvisor Member Yank-In-Sing

Stayed at the Bintan Lagoon Resort for 3 nights as part of a work-related trip. The rooms were reasonably priced; however, everything else in the hotel was grossly overpriced, as seems to be the standard in the Bintan Resorts area. Prices are in Singapore dollars, not Indonesian rupiah, and run 5-10x what you would pay elsewhere in Indonesia.

The rooms at Bintan Lagoon Resort are OK, but my bathroom was disgusting, complete with grungy mildewed shower curtain. The food was generally godawful, although the buffet breakfast wasn't bad. Tried a much-hyped liquor popsicle at the newly-opened club Silk, which cost $11 SGD and was little more than ice on a stick.

I like to swim laps and due to work commitments would not get back to the resort until after 6pm. Even though information in your room says the pool closes at 9pm, I went down to the pool at 7pm and it was pitch dark, all the lights were off. When I asked the staff if they could turn on the pool lights, they said "no, we're changing the chairs." They added I would have to exit the pool by 8pm as that's when they put in the chemicals. Also no towels available at that time. With nothing much else to do on Bintan, why would you effectively shut down the pool (or at least make it unswimmable) so early? Noticed the next evening the pool lights were off as well.

The only nice thing about the resort was the beach, although I did get bitten by sand fleas. When I mentioned this to a staff member she said "oh, yeah, they're the worst between 3 and 5pm, and the bites are really bad." Would have been nice to know this information beforehand!

I saw a lot of Europeans in Bintan and I can't figure out why. If you're a weekender from Singapore it's understandable; otherwise, if you want an Indonesian beach vacation, go to Bali. The only contact with the "real" Indonesia you have in Bintan is the underpaid staff members.

Nice, but watch works in progress

by TripAdvisor Member ehberlin

Stayed at Bintan Lagoon Resort for 5 days in late April and had a really good time, would certainly not call it a dump.
It made an excellent add-on to our Singapore trip.

The hotel provides shuttle services between the ferry terminal and the resort, you will be met off the ferry and taken back in time for your departure.

If you plan to go soon, please note that the West wing and parts of the lobby are being renovated. The same goes for parts of the East wing, we asked for a room that was away from the noise.

The resort was well kept and all staff were friendly. The seaview room was slightly dated but clean and had a very cosy Indonesian-style seating area next to the window. You will encounter some small geckos and the occasional tropical bug.

Maybe the beach could get crowded in high season, now it was very calm and enjoyable.

This resort has several restaurants, there should be something for everyone. The shop in Bintan Lagoon Resort is very small, you might want to bring sun lotion, magazines etc from Singapore.

Don't bother exchanging money for Rupiah, everything in the resorts is in S$ you will only need Rupia if you go to the northern part which is more Indonesian and very different to the separate Lagoi area.
If you do not want to stay put doing watersports or playing golf all the time, rent a car and driver to see some of the 'real' Bin Tan outside of the Lagoi area.

7 out of 10

by TripAdvisor Member Bellyb

We just returned from 8 nights at Bintan Lagoon (followed by 7 nights at Angsana down the road) and spent the same amount of time there 3 years ago. The room (deluxe seaview, booked online at their lowest internet rate) was at the very far end of the west wing and looked over the 11th green and the 12th par 3 of the Jack Nicklaus Golf Course, as well as the beach, sea etc. Beautiful. Sitting on the deck watching the evening sun go down, we could forget how shabby the room was!. A couple of holes in the walls, broken floor tiles, shower that turned the bathroom into a paddling pool every time! - generally in need of a big overhaul, but it was liveable, and pretty clean. I guess it reflects the lower room rate we paid via the internet. The service generally was good overall. Oh, and new outdoor furniture for every deck was being rolled out just as we were leaving. It is a very big resort and as such, I think it does pretty well considering.

Nice Beachfront & Room

by TripAdvisor Member falcon_sg

We booked this short getaway from as there's a special promotion for UOB Card members. The trip there is no frills and easy.... book your ferry ticket from and upon arrival, just look for the BINTAN LAGOON guy/gal holding up their hotel sign.... I think it's free transfer for anybody regardless if the booking site specify free transfer or not!....

The resort is set primarily in a gold course ambience and with nice sandy beachfront..... soft sand and clean waters....better than the beachfronts of Angsana and Banyan Tree and Nirwana......! The waters is defintiely appetizing enuff to entice us to book a kayak to have some workout after all the sleep and food....

The room, a delux room, is not bad... the interior is furnished nicely though i would not say luxuriously... but nice feature is a platform area laid with foam mat ...(something like a tatami area..) for you to relax, rest and read a book... this opens to a balcony... (we were given ground floor unit though... and it's like a PES area that opens to the main garden...)..

Overall the accomodation is nice and what i would expect of a S$150~200 a night accomodation....

The not so good is the food.... we ordered takeaway chix wings... which we waited for 45 mins... and they don't even have proper takeaway containers or packaging.... and the chix wings...hmmm... way below average...

The buffet dinner is also no good... some BBQ dinner but it's held indoors... and with only 1 BBQ counter.... not wat I would expect of a BBQ buffet with only a miserable selection of cheap fish, no prawns.... and some sotong....! Defintely not worth paying S$30~40 per pax for it!.... go for ala carte!

The hotel is also not able to coup with the massive number of guests around...! not enough service staff at hand... and for morning breakfast,..,abv avg food... but as usual not enough staff and space (we had to have ours in their jap restaurant with makeshift buffet counter)....

Accomodation: GOOD!...
Dinning Experience: BAD.....!

rooms only average

by TripAdvisor Member clumpsmum

The hotel grounds / facilities were great , but the rooms were just average. The beach is awesome as is the huge outdoor pool area.
I do think the food/restaurants are over-priced .

Fab time was had by all!

by TripAdvisor Member Kenleys

We booked a week in Bintan before spending 1 week on Pangkil Island with other members of our family. We had a wonderful villa right on the beachfront in which the 4 of us rattled around in quite happily! It was spotlessly clean and well maintained. Probably the one downside of it was that the villa next door was rented out ona nightly basis to large grouyps for entertaining and BBQ's but at least it was quiet during the day.
The children (aged 5 and 7) enjoyed going to the mini club although there were only ever 2 or 3 other children there at the time so not many others to play with. Also, they did dpend quite a bit of time indoors and I would rather they were outside.
The food was excellent. The buffet catered for all needs and tastes, even fussy little boys!
we would consider going back to Bintan but the one drawback for us is that it is a long way from London with small children. Having said that, the total transfer tiem from Pangkil to london was 24 hours and 7 modes of transport so a simple plane flight and hop on a ferry is nothing!

Nice place

by TripAdvisor Member ElYeti

After reading some of the previous reviews, i was a bit skeptical. We booked a last minute 2D/1N Sat Sun trip from Singapore after having recently moved to Singapore from California.

We arrived to the hotel at 10 AM and we were checked into our room early(check in is noon) as it seemed most guests were.The persons checking in before us though were told they would have to wait a few hours for ONE of their 2 adjoining rooms.

We booked the garden terrace rooms in the hotel which are ground level. A little more expensive than basic rooms but it has a bigger balcony with lounge pool type chairs instead of the white plastic chairs in the seaview rooms above us but nice view overall since the hotel is on a hill. there are 2 wings to the hotel. The other wing seemed to have overall better views(east??).

The rooms were clean, a bit of mildew in the shower but not bad. We were only there 1 nite and the weather was great so werent planning on spending much time in the room. The furniture/TV seemed about 15 years old and could use remodeling. Our room had a keyed entry from the balcony which didnt work as we were disppointed we couldnt enter from the courtyard. We didnt bother to ask if this could be repaired.

The beach was excellent. Not too crowded, we always found a lounge chair and a covered shaded area. very mellow.the weather was perfect. very breezy.
the lobby area is very large and also has a very nice view and is very breezy as well.

the buffets were tasty and prob. overpriced if you are expecting to pay indonesian prices. I would say its a good value if you are used to paying singapore prices but for the view, atmosphere, at a nice resort etc.. its a good value. Beer$5-7SGD, cocktails$8-10SGD(1 for 1 happy hour everyday from 5-7pm), lunch buffet $24SGD, seafood dinner buffet $32SGD. We didnt try the restaurants as we got up and left the Nayarit as it was too pricey for our budget. We instead went to the seafood buffet above (BBQ seafood (fish, calamari,stingray )+ other seafood dishes).

Overall, for a 1-3 night stay, i think its a good value and there were enough activities that you wouldnt get too bored. We didnt try and leave the resort but we would have had we stayed longer. One thing to keep in mind is that you are charged 20% GST(10% service charge and 10% tax) on everything. We ended up spending about $50SGD person/day.

Since we booked a later ferry, we asked for a later checkout and were given until 2PM for free and charged $22/hr thereafter. On checkout, we paid our bill in cash and the x-change rate shown was better than the online rate but I guess it doesnt matter what the charges are in rupiah since everything is charged in SGD.

one recommendation for arrival back at singapore ferry terminal. Call ahead for a taxi while you are on the ferry because we waited over 1hr in the taxi queue b/c they were infrequent. there are limos charging $35 ready for immediate hire as well.

Needs a facelift and a good clean

by TripAdvisor Member travelfam_sing

Just needed a relaxing gettaway after moving to Singapore, so decided to book the BLR. After pre-paying through an agent I read the reviews, but decided to go anyway. This place is by no means a 5-star resort...I would give it 3 at best. If I was paying Asian 3-star price, that wouldn't be a problem, but you pay for a 5-star resort and definitely don't get that. The rooms photograph FAR better than they are in person. We really didn't want to sleep on the sheets or bedcover at night- in fact I used a sarong as my sheet. I have stayed in cheap accomodation in Asia that was far cleaner than this room. The bathroom was disgusting- the tub surface was pocked and marred in several places exposing the cast iron tub- we made our 2 yr old stand up and shower- didn't want her to actually sit in the tub. Again, for the price, this is ridiculous- refinish your tubs and clean your bathrooms!!!! There were dead spiders and old webs in the bathroom- basically looked like it was not cleaned before we checked in. The balcony had cheap plastic furniture- again, not what you would expect for "5-star". If you are bringing a toddler still in a cot/crib I would bring your own if you can. The cots they have are set for newborn level and the pillow they put in the crib had blood/bodily stains on it. This was after the cot took 3+ hours to arrive in the room AFTER checking in which interupted the whole schedule.
Other than the room, I have to say that the staff we encountered were quite friendly, just on a completely different timeschedule to those with kids- ordered a hot dog by the pool and it took over an hour to arrive- not much help to a starving,screaming toddler.
The beach was actually ok for what we used it for- some quick playtime/ break from the pool. If you like to lounge all day at the beach on a sunchair don't think this is the place for you.

Pool was ok- needed some work but the kids did seem to enjoy it and never a problem getting chairs when we went. Breakfast was marginal, if you want multiple cups of coffee I would sit right next to a beverage station where you can help yourself- they didn't quite get the concept of empty cups there. The Med. restaurant was decent, but pricey. The pool and beach restaurants were very pricey for marginal food with horrid service. Our last night there we discovered the lobby lounge which had snack food different from other menus on the resort and 1-for-1 beers so it ended up being our tastiest and cheapest meal there! All-in-all I was expecting more for the money. Had I paid about 1/3 of what I did I would have been happier with my trip.


Bintan Lagoon ResortBintan Lagoon Resort

Bintan Lagoon ResortBintan Lagoon Resort

Bintan Lagoon Resort - VillasBintan Lagoon Resort - Villas

Bintan Lagoon ResortBintan Lagoon Resort

Comments (1)

  • Feb 11, 2013 at 7:11 AM

    I had a very bad experience at Bintan Lagoon, the following are what I observed for all viewers as consideration:
    1) Fast Track Counter
    Upon reaching the ferry terminal, we encounter "fast track counter", which I understand from the staff that this fast-track counter required SGD5 per person. In addition, the custom personnel at the "normal" queue took their own sweet time to check on each tourist (I had my passport in the latest version which has all my 10 fingerprints in the electronic page of my passport, never was I asked to scan my fingerprints at the Batam or Tanjung Pinang's ferry terminal, this is obviously delaying waiting time) which indirectly pushes a lot of the tourist to the "fast-track counter". I interpret this as "Bribery counter" instead. This was again encounter during department. The custom refuse to work until 30 mins before the ferry depart. At the speed of their work, they cannot possibly finish clearing all 100 passengers in 30 mins, so what do they do? Offer the “fast-track counter” to the those at the back of the queue. What a “great” way to earn money!!

    2) KOPI-O
    Upon reaching the resort, my family and I was very hungry. We immediately went nearest restaurant, Kopi-O. After making our order, we waited for near to 1 hour, and no food was served. We asked to cancel the order, immediately food was served, luke warm, the food could long be ready.

    2) RICE restaurant
    I had my dinner reservation at this restaurant at 7pm. I was the first on the reservation list. I reached the restaurant at 6.50pm, finish ordering at 7.15pm. I waited till 8.30pm, no food was served again. I asked to canceled my order, then food was served immediately within 5 minutes, however, the food was cold. I asked the waiter who served the food if the food was already ready, he replied "YES!". Is this kind of services acceptable at all? And it seems to be uniform in all restaurants in this resort. After 2 bad experience, I decided that the chef here needs an hour to prepare a dish each time.

    3) Food cost unreasonable
    I ordered a minestrone soup to be sent to my room. It cost me SGD14 for a 200ml soup where else the main course of a mee goreng cost about SGD16. What is the standard in setting the food price list? Or is there NO standard at all? Bad food retail management.

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 Bintan Lagoon Resort

We've found that other people looking for this hotel also know it by these names:

Bintan Lagoon Hotel Lagoi

Address: Jalan Indera Segara, Bintan Utara, , Bintan, 29155, Indonesia