Hotel Conrad, Nusa Dua, Bali - Great!
This remarkable and new hotel saved our holiday to Bali. After leaving the disgusting Ramada Hotel just further down the Tanjung, we checked into the Conrad. Our poolside room was awesome, the service outstanding and the stay most pleasant. The 8 degrees South Restaurant gave us a wonderful birthday experience with the most divine chocolate cake ever baked! Breakfasts were sumptuous and filling. Only complaint was the (very expensive) restaurant near the spa, which was truly disappointing and the food inedible lumps of fat (at least my shank was!)
The evening swims, literally around the hotel, were wonderful and refreshing and the access to the beach was free and easy. There is a safe and pleasant walkway on the beachfront which stretches for miles in each direction, winding past the Club Med and Hilton resorts (and many others).
A great place to stay with many fond memories!
did not meet our expectations
Hotels on Bali are subject to particularly fast wear and tear. This may be due to the tropical climate, the intensive rain and, of course, also the construction methods.
Therefore, if you rather avoid worn hotels, when in Bali, you should be careful to choose a relatively new hotel or one which has, at least, been fully refurbished (incl. the rooms) in recent years.
This and the close proximity to the golf course in Nusa Dua formed the basis for our decision to book the Conrad Hotel which opened two years ago and has a long beach strip in the Northern part of Nusa Dua. It is well known that the Conrad Group resembles the „Luxury Department” of the Hilton Hotels and therefore it is only natural to have high expectations. From the pictures on the internet it can be concluded that the resort is designed in a trendy, modern-Asiatic style. The 313 rooms and 15 suites were not brilliantly but, nevertheless, sufficiently described and, after some correspondence with the Room Division Manager, our decision was clear. We chose a Spa Deluxe Suite. It is probably called „Spa“ because it is situated in the same wing as the spa and „Deluxe”, it can be presumed, stands for size, furnishings and facilities. In contrast to the Spa Lagoon Suites, which are situated on the ground floor but, therefore, have direct access to the pool, the Spa Deluxe Suite is situated on the 4th floor on the corner of the building and has quite a large balcony and a (at least theoretically) wonderful additional sun-bathing patio.
At first glance, the suite looks quite nice. As already mentioned, the furnishings are modern-Asiatic (even though Western-modern is predominant and decorated with some Asiatic hints). Large seating area, round dining table for 8 persons, a kitchen well suited for a detached house, monster fridge, guest bathroom with shower etc., etc. …
But, as so often, it’s the little things that always cause the problems. When taking a closer look, one notices that the bedroom is unproportionally small if compared to the size of the whole suite with 150 square meters. Here, the architect was too negligent or too lazy to think of a better suited solution. The bedroom is, thus, merely a standard bedroom attached to which is the living area of a suite.
Similarly disappointing is the bathroom: Far too small for a suite; only 1 hand basin, no space to hang up the towels; the bathrobes are placed in such a way that they either get caught in the WC or the shower doors. The mirror lighting is installed in such a way that, if one is the second person in the bathroom and does not stand directly in front of the hand basin, there is no choice but to always look right into the light.
The wardrobe is even worse: No dedicated space within the suite, merely the mini wardrobe of a bedroom with hardly any storage space. Feasible for a weekend with swimming trunk and T-shirt out of the travel trolley, but for European travellers who are staying for one week or longer it is completely unsuitable. What was going on in their heads? Why would someone want to stay in a suite? Maybe because you would like to take advantage of the space and there is enough of that. But unfortunately in such a way that it cannot be utilized.
A further detail of the architectural shortcomings: There is simply no mirror in the guest bathroom.
There is a large flatscreen television attached to the sitting room wall; without doubt a plus. But it is also installed in such a way that it is not possible to comfortably watch television from the seating area. Obviously, during the placing thought was only spent on looks and not on functionality.
A Bose system with DVD and CD player supplements the audio-visual range. What could one conclude from the presence of a DVD player? Correct: That there is a CD library where you can rent films. No way, there is a player but no films. Statement from the Hotel management: You will have to buy them someplace else … This may benefit the sales of pirated copies on the island but not the wellbeing of the guest.
Talking about the hotel management: We personally notified the hotel manager of all the minor defects discovered by us. He appeared to be aware of some of them, others (such as the missing mirror) prompted pure astonishment. The Room Division Manager, who was sent to us by him the next day, basically mentioned that they had already heard about this from other guests but they did not get a chance yet to do anything about it as the suites are booked out so often. They would, however, use our comments as an opportunity to speak to the interior designers. Nice for 2007, but not much good to us.
The hotel may be well managed, this is evident from the well looked after garden areas and the general friendliness of staff (which, however, is customary in any way), but it lacks in attention to detail. Example: On arrival, there was, placed on the huge dining table, a tiny plate with 3 apples and a welcome card from the manager. In view of the prices for fruit and flowers on the island this is completely incomprehensible and not really a sign of charm. With the nightly turn-down too there are several possibilities to create something like an atmosphere: a small chocolate on the bedside locker, the CD playing local folk tunes, joss sticks, etc. (© largely with the Banyan Tree Hotel Chain). Subsequently the fruit was also not replaced.
A further detail of the suite: The armchairs at the dining table are much too low or the table top is too high. In particular, if one considers the average size of Asians. A further detail which, again, shows that the interior designers considered looks more than functionality.
Nevertheless, these are still only the minor details. The big shock was yet to come. Right next to the building in which our suite was situated, as we were told then, a new wing with another 50 suites and a Spa extension was under construction. „Under construction“ sounds like construction site and this is exactly what we had right outside our patio door. What was quite tolerable during the first few days turned into a nightmare when the foundation works collapsed after a rainy day. Reading or working on the patio became impossible; we were literally imprisoned within the suite. Resting or sleeping was also impossible. The concrete mixer truck was even louder than the power boats and jetskis that departed from the hotel at breakneck speed, which, by the way, constituted an early morning wake-up guarantee.
So, what did we receive in terms of compensation or apology from hotel management: Not much! We were merely offered (to be fair, on the previous day) to move into a Pool Lagoon suite two days later (but only after completion of the foundation works, as the respective guest had a late check out) which, however, we did not want because we are no great friends of groundfloor rooms (without a view, but therefore with more insects).
Ouch, this is not how you treat (suite) guests …
The suite price included access to the hotel Club, the usual “hotel within the hotel” principle. That this had not been planned right from the start became apparent relatively quickly. The groundfloor entrance, that is to say, looks rather like the goods entrance or a cellar dungeon and hardly like a club entrée. The Club itself is not that bad and has an outside part too. As we were told, it was supposed to become the third floor of the (on two floors above situated) spa but, for one reason or another, this did not happen.
Friendly service, furnishings and fittings in a fashion, drink selection okay, selection of foods, that’s to say small afternoon snacks, also okay, breakfast, however, poor. The selection choice of same is relatively small and limited alright. Overall, therefore, average.
The fitness centre is adjoining. It also doesn’t blow you away, but is sufficient; at least there are two steppers.
The Bales, i.e. the small huts in the garden area on the beach, where you can relax and leave your cares behind you, are nice.
Overall, the Conrad Bali is average to good average but far from a dream holiday. There are better options on the island that offer better “value for money”.
Deluxe Lagoon Suite approx. 500$ ++.
A Beautiful, Luxurious Hotel with Great Staff
We spent three nights at the Conrad in November, 2005 and had a wonderful time! It IS a very large resort but the staff makes you feel very special indeed. Granted, the resort was quite empty since our stay was soon after the terrorist attack in Kuta. But, we felt absolutely safe and secure at the Conrad.
The central pool is enormous and the lagoon pools surrounding it are a great visual touch. Everything about this resort is top-notch. I do believe that our room was the most beautiful and modern room we have ever stayed in! The bathroom was huge with a large soaking tub and separate shower enclosed in green frosted glass walls. The artwork in the room was very well chosen and the patio was a great place to have a drink before dinner. DO see the Balinese dance show if you are there on the nights when it is performed during dinner. It was a delight!
As much as I love this hotel it is highly recommended to go to Ubud or some other smaller towns to really get a taste of the "real Bali". The Balinese people are the most friendly we have ever encountered anywhere. Go, go, go to Bali and experience paradise! The Conrad is a great place to start.
Large, new and wonderfully designed hotel
A relatively new hotel located on the outskirts of Nusa Dua. Wonderfully designed - lots of Balinese style pavillions, water gardens, fountains, courtyards etc but with a modern touch. Rooms are large and modern (with a some Balinese touches) with airy bathrooms with huge baths. Massive swimming lagoons with plenty of sunbeds and areas to get some privacy ie not long lines of beds crammed in together. Gym is huge with lots of new equipment and yoga studio. Food is excellent (alghough perhaps a little too creative for children!) and service can't be beaten. If you want to be in Nusa Dua area then this hotel is highly recomended as many of its neighbour hotels such as Sheraton, Grand Hyatt look very tired and old in comparison. The only slight negative is that, although the beach in front of the hotel is well maintained and clean, the areas either side of it and a little tatty and uncared for.
-Stunning landscaped pool (enormous)
-Outstanding rooms, with pillows the size of trucks!
-Gym and spa truly exemplary
-concierge particularly helpful
-reasonably priced, exquisite boutique shops
-wide choice of bars/restaurants (breakfast buffet is a must. Also, dinner at SPICE)
However, the best restaurant of all is just down the road from the hotel...BUMBU BALI - don't miss it!!
-Staff sometimes overly attentive (put your fork down and the plate's taken away by one of the many staff hovering close by; that sort of thing).
We wife & I just spent 2 weeks at the Conrad for a brilliant honeymoon.
This is the best 5 star hotel I have ever stayed in Bar None ! From the time we arrived in the Cathredal like reception area, where one can sip delicious cocktails while overlooking the main pool/beach and listening to chilled out sounds of live Balian music, to the ginormous sized room we were given, we loved every minute. Yes, the pillows are the size of trucks as are the beds themselves and the bath.
We loved the thatched small pavilion like 'Bales' by the beach, where you could just stretch out all day , ocassionally nipping out for a quick dip in the meandering pool. We almost always ate at the beach side 'Degrees South' restaurant, a decent breeze in the evening keeping you from roasting. Food throughout the hotel was excellent though not cheap !
We hardly ever ventured onto Conrads own beach although it is immaculately kept in contrast to others nearby.
There are very few negatives about this glorious place, except to reiterate that the staffcan be over-attentive (I almost got 'told off' once for pouring my own wine!) , but this may be due to the fact that the hotel was only 1/3 full (we are told due to the terrorist bombings).
My only other (small) complaint woiuld be the amount of watersports going on in the bay, preventing the setting from being completely perfect.
Otherwise I would advise anyone considering this place to go, to go now before the Aussies start coming back and it fills up again.
Also, much preferred the Kecal Bali to the Bumbu Bali for eats.
One of the top hotels. I was upgrading to a wonderful, deluxe beach front room. You could look out through the glass wall in the bathroom and see the ocean. The pool was spectacular and food and drinks were excellent. Everything was great.
There were a few hawkers selling water sports, but not as many and not as aggressive as you find elsewhere in Bali. The hotel used the water sports booth on the beach about 50 feet from the Conrad water sports cabana. If you want to get a discount, you can go directly to them. The Tanjung Benoa/Nusa Dua beachs are relaxing as the hotels try to restrict locals from going there. This means a lot less hawkers and Bali Cowboys (gigolos) hassling you and your wife/girlfriend.
what a fantastic hotel
We have just returned from 10 nights at the Bali and really can't say enough good things about it. The rooms are enormous (and I guess we had the standard room), very very clean and no signs of wear and tear. The hotel was only 50% occupied whilst we were there but even if it were full it would never seem crowded. The swimmimng pools are enomous, there are plenty of sunbeds and the pool staff are fabulous. The beach is very quiet and you really don't get pestered much just say no once and you don't seem to get bothered. The grounds and around the hotel are fabulous and kept beautifully clean. The small boutique shops are lovely obviously more expensive than outside but definatly not ovr priced. The gym is fantastic, the staff provide you with cold flannels infused with peppermint oil if you begin to get a bit overheated!!! The staff are very courteous and polite and very willling to help with anything.
The only thing I would say is that the food in the hotel is quite expensive but you only have to wander down the road to the right and all of the little local resatuarnts serve very acceptable food and are very grateful for your custom!
One of the best hotels I have ever stayed in.
An excellent property with great facilities and well above average rooms. We stayed the week leading up to Easter and were treated like royalty with access to Club facilities - Club lounge provides refreshments throughout the day, papers, internet access, and a nightly happy hour where a wide range of drinks are available at no extra charge. Note that children under 12 are not allowed in lounge and we travelled with our 3yo daughter so had to go take turns when we wanted to use the Club.
Rooms are very large and amongst the best appointed in Bali with huge bathrooms although the DVD player provided doesn't play the DVDs available from local markets so you need to take your own or hire one locally.
Our package included breakfast at the main restaurant - buffet style with a large range and good quality. Other restaurants including 8 degrees (on the beachfront) and Spice (upmarket) are both well presented and worth trying. Only thing i would say is that the children's menu is basically the same wherever you go, not very flexible with a strong western bias and a little disappointing. There are some good nearby restaurants - on the main access road and at nearby hotels, that provide better value for money if the Conrad prices worry you and you're happy to venture out.
Overall fantastic resort, fantastic pools, fantastic staff, and while expensive by Bali standards still very affordable by Australian standards. Make sure you get up early one moring and get yourself (you can't reserve) a beach bale overlooking the bay and Nusa Penida for the day. Go now while it's still quiet!
Impressive but too many downsides to make us go back!
This hotel is impressive. It stands out as modern, stylish and contemporary with exceptional service standards. The rooms are modern, comfortable, spacious and well laid out. The buffet breakfast is a feast. The staff are extremely helpful and there appears to be 100's of them! On the down side there are strong winds that blow across the complex which make the beachfront quite unpleasant at times and these winds certainly negatively impact on beachfront fine dining. The staff told us that these winds were normal for this part of the island. Although some of the resorts on this side of Nusa Dua had watersports facilities such as hobiecats and windsurfing equipment, only those with experience would have been able to have used them. The Conrad certainly does not have its own watersports factilities but seem to have lots of jetskiers going by from the local watersports hut run seperately. This is quite noisy! The atmoshpere created in the hotel is very much catered to the Japanese tourist. Even the music in the bar we felt had a Japanese flavour to it. This made us feel far and away from the lovely Balinese experiences we had in Ubud and North Bali. Although it is a stunning place with great service we would not go back.
Typical village street during a festival time