Grand Mirage Resort

4.5 out of 5 stars4.5 Stars

Jalan Pratama 74, Tanjung Benoa, Nusa Dua, Bali, 80363, Indonesia
Grand Mirage Resort
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91%

Satisfaction Excellent
Excellent
47%
500
Very Good
31%
330
Average
13%
139
Poor
4%
51
Terrible
3%
34

Value Score Average Value

Similarly priced and rated as other 4.5 star hotels

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Good For Solo
  • Families81
  • Couples79
  • Solo84
  • Business80

More about Grand Mirage Resort

Loved the Grand Mirage

by TripAdvisor Member lebuch

We stayed at the Grand Mirage for 3 weeks in Dec/Jan 08. Overall we had a fantastic time. The rooms were great, very clean, and our view of the ocean was fantastic. As in other reviews, I agree with the seaweed on the ocean front, but the staff does its utmost to keep it clean for the guests. The Pool area was great, but they could use a few more deck chairs around the pool.

The food ample and well done. The buffets were plentiful and there was sufficient selection throughout. the a la carte restaurant, La Cascata (Italian cuisine) was phenomenal and we ate there several times and enjoyed our meals thouroughly.

As we stayed through Christmas/New Year, the staff pulled out all the stops to ensure that everyone had a great time. The show for New Years was second to none in our travels.

The Thallaso spa was also fantastic, both my wife and I went for a massage treatment and thoroughly enjoyed the experience.

The best thing that can be said about our whole Grand Mirage Experience was the staff. We have never encountered such a helpful, friendly staff in all of our travels. Everyone went the extra mile to ensure that we received the best possible care and all of our wants were addressed in a timely/efficient and courteous manner. All I have to say about the staff, from the Manager down to the kitchen help, was that they were superlative! My wife and I travel extensively and in all our travels, we have never visited a hotel that possessed a staff of that caliber. Well done to all.

The sights of Indonesia were also a joy, we visited many of the attractions from the Volcano, Rice terraces, Temples to elephant riding. All in all a fantastic time and I would recommend Bali, and the Grand Mirage to anyone.

Fantastic Grand Mirage

by TripAdvisor Member Tazkev

We have just returned from the Grand Mirage Resort in Bali having stayed there 14 nights after a week in Singapore and Bangkok. It is fair to say that from the very moment we arrived at the hotel the experience of first class service and attention to detail became evident.

We stayed in an ocean view deluxe room on an all-inclusive package. The room was very well maintained spotlessly clean and very well furbished. Going out on to the balcony to have the most beautiful and, dare I say it, romantic panoramic view of the ocean.

The all-inclusive part of the bargain was faultless, the mini-bar, room service and all restaurants and cafes on-site were refreshingly included. The food production and service was maintained at a very high standard from the afternoon tea to the huite cuisine Italian restaurant.

The entertainment was very much Bali culture to modern music and was well structured and managed. The hotel also provided tokens for water sports, both motorised and non-motorised, and the expertly conducted beach massages.

The beach was spotlessly clean and was covered by waiting staff taking drink orders. All the towels and sun beds were also provided free of charge.

The Thalassic Spa that also sits within the hotel grounds is another sublime facility. The treatments are carried with totally professional expertise in an environment that epitomises relaxation. The hotel also provided a very generous voucher for the all-inclusive guests to partake in this wonderful and relaxing experience.

It was the silver wedding anniversary for my wife and I and the hotel staff went out of their way to make things special for us including a beach dinner, a cake and flowers. The holiday of a lifetime was madeā€¦just simply that.

We love Bali & Grand Mirage!!

by TripAdvisor Member Ippo-Sg

My wife & I have spent a wonderful holiday in Grand mirage @ Nusa Dua.

The hotel offers good value for $$ - Rooms are beautifully decorated. They even have nice poster beds - adding an air of romance for lovers/ couples.

Many water sports is available though during low tide, you'll see some green "seaweeds-like" floating around.

For us, we prefer to suntan at the beach, but swim at the hotel's beautiful pool (located just besides the beach)

Many restaurants are located just outside the hotels - but take note the food quality is only so-so thought hey offer great ambience housed ni traditional Bali architecture & decorations.

One restaurant called Fat Duck Restaurant offered great Balinese food - specializing is what else but duck specalty, including Balinese crispy duck, duck wanton soups

Noise and smell

by TripAdvisor Member in_love_with_Asia9

We stayed in Grand Mirage for one week, in an interconnecting room, with two children.

Problems started right after arrival. The doors between the rooms could only be opened by force. There was mould in several places in the bathroom and the smells from the toilet bleed over to the living room - no smell-absorbing or ventillating system. The air-conditioner could not be set, night were chilly. The remote for the TV fell apart, etc. The entire place seemed a bit run-down and neglected. We tried to change rooms, but there was no vacancy because of the climate conference. There were constant problems with the towels (i.e. were not replaced, or one or two was missing, to be supplied later).

We had some noisy nights due to Russian tourists having fun at 2. a.m. and howling songs.

On the plus side, the staff courteous and ready to help.

Nice Facilities But Lacks Decent Beach or Amenities

by TripAdvisor Member ARK_Travelers

We stayed at this hotel for 4 days and 4 nights. It was a hotel with really nice facilities located on Tanjung Benoa and within 5 minutes walking distance of local restaurants, and a convenience store.

Note that while the hotel may claim it is on Nusa Dua (or be listed as such on Trip Advisor at time of writing), it is on Tanjung Benoa which is Nusa Dua's ugly cousin. Bali is all about beaches and this place lacks a decent clean beach. Sure, you can wade out through the seaweed and muck - but that's not paradise to me.

The hotel is good however if you want to use the game room or any facilities you must pay extra. So I guess one should examine this stay as if they weren't using those facilities unless they want to pay the extra $30 pp charge (I think that's what it was when we visited).

Also the front desk staff is at most unhelpful. When they gave us a broken bed upon check-in, we changed rooms. However, they claimed all they had were twin beds (we had ordered a King originally). However, if we wanted to pay more, they could *find* another room with a King Bed. Lucky us.

Pros
+ close to convenience stores and local restaurants
+ enormous breakfast spread that is quite good
+ On the outside it looks like the property is really nice and it feels like that
+ nice pool scene with lots of places to choose from
+ super big chessboard for those of you into the millenia-old game

Cons
- there is a restaurant close by called Warung (can't remember the second part of the name but it serves Balinese Cuisine). The food was awful and we got sick. I wouldn't recommend anyone to try it. The Italian restaurant right across the street is really good though under-patronized.
- Charging Extra for Use of Facilities
- Lack of a good beach (check out Kuta; we didn't goto Nusa Dua but that costs extra if you're not staying there since it appears to be private)
- Not on Nusa Dua
- The staff trying to charge us more for what we pre-paid for...

Overall, I wouldn't recommend this hotel unless management changes. It is frequented by many Asian travelers and is a very popular hotel however. I would even have given it 4 stars except for the issues we had.

Tip: IF you want to go anywhere on the island (including the airport) go right outside and get your own taxi. It will be expensive enough without paying 3x for the hotel to do this for you. Most Balinese use US dollars and accept them. Otherwise, the exchange rate can be 8,900-9,500 of the Balinese currency to one dollar. For 120,000 we went from Kuta - Tanjung Benoa (Grand Mirage) - Airport which was a pretty good deal considering that most airport fixed-rate taxis will charge you over $10 for just one way to the airport. And Kuta is past the airport so we got in twice the miles for less.

Loved this area of Bali

by TripAdvisor Member PaulFamily9

First time to Bali. Travelled with my husband and two year old child for a 7 night stay. Bad start as the Hotel forgot to pick us up even though I had confirmed twice via email. Cheaper just to get taxi anyway (90,000 rp) but be aware baggage handlers expect a tip for taking your luggage. We didn't mind as it was only a couple of dollars. ATMs were down that day and the Hotel Front Desk said our Credit card was declined - it was all just that the communications were down - welcome to laid back Bali! Take travellers cheques anyway as the ATMs only give 1,000,000 rp each transaction in 50,000 rp notes - thats not much if you like shopping.

Front desk staff were not the most helpful and their english is not that great but the rest of the staff were wonderful. Hotel is a bit tired but has everything you would need. We had a Seaview suite which was well worth the extra cost. We had amazing views of the ocean and the cultural shows (which was a bonus!). Pool bar closes at 5pm which was a bit odd and breakfast is OK - maybe not the best we have had. Kids club was quiet so the ladies offered to look after our 2 year old anytime we wanted a break. Didn't take them up on it but they looked pretty organised - cleaning the playground every morning and setting up tables, chairs and toys for the kids.

Location was fantastic as all Hotels run up and down the beach. The watersports run mainly in the morning (due to tides) and are sight to be seen. Never seen so many Parasails in one area! We were told by other travellers that the Conrad had a huge and amazing pool and a man made beach which would be great for kids. Also had a very impressive entrance - we will try that Hotel next time as we loved the area. Not much hassle from the locals and you could always jump in a taxi to Kuta (20 minutes away) and only pay around 60,000-80,000. Just get taxi on the street for better price but if you can't be bothered the Hotel taxi is only around 90,000 rp.

There is a wonderful outdoor pavillion restaurant right across the road (Kakak or Kacak). Beautiful Indonesian food but there are plenty more up and down the road. All looked clean and safe and some had entertainment and one had wood fired pizzas. Most offer free drinks, discounts and free garlic bread. All food is so cheap, even the Hotel room service is only around $8 US a meal - beautiful Nasi Goreng! There are also some tailors and market stalls along the road. Found items just as cheap in Centro. Took a pram which came in handy in the shopping centres but was a bit bumpy on the road behind the Hotel. In some sections you had to walk on the road as there was no path.

We had a very relaxing holiday and as we were travelling with a young one we mainly stayed around the hotel. For a change of scenery we jumped in a taxi to the main shopping areas (Centro and Mata Hari) or took the free shuttle service to Nusa Dua's Bali Collection shopping area. Not much there but a few shops and restaurants and a hot air balloon ride which was well worth it for the views. You can also just walk up and down the beachfront without too much hassle. The locals are so friendly and less demanding that those on Patong Beach in Thailand! I cannot comment on Kuta but we just couldn't be bothered with the hassle there.

All in all the Grand Mirage has the best location in the area but we would try the Conrad next time - more modern and fresh and with a better pool for the kids.

Flawless

by TripAdvisor Member hullpixi

stayed at this hotel for 2 nights on transit to australia. This place is amazing, thats all i can say. We managed to get sea facing deluxe room for 35 pounds a night including breakfast. Room was immaculate, my only gripe was that it was a bit damp at night. The Balinese staff we're the most genuinely friendly people I have ever come across, front the receptionist to the cleaner, always say hi, smiling, 7* service.

Breakfast contained a huge variety of food, even chicken nuggets on one morning!!

The beach, pool and gardens were spotless, the sea wasnt great for swimming but that was no bother as the pool was great. I recommend the water aerobics in the morning!!

In the evenings we chose the themed buffets, first night tex-mex and the 2nd was mongolian, and the best thing about this one was you could have your own mie goreng made infront of your eyes with your choice of meat, veg and spices!

Didn't get round to venturing outside so i can't comment on the rest of the resort. Same goes for the spa, didn't get round to checking it out.

I do recommend getting a massage in the hut near the pool, was around 5pound for 1hrs full body massage.

I could write an essay on this hotel and its high standards, warm welcome and great service, but i would be here all day!

Would go back no hesitation. Loved it!

Very Nice Hotel but Beach Water Quality Very Lacking

by TripAdvisor Member KPS92-5

Our family of 5 wiht 3 small children under 8 years old stayed in connecting Deluxe seaview rooms for a week. Like most other reviews we read we enjoyed our stay at the hotel very. The staff were helpful, grounds wells maintained and room was ample size with nice views.

Pros:
-Very well maintained facilites
-Nice very large pool
-lovely grounds
-Nice breafast buffet
-Quiter surroundings compared to Kuta beach area
-Good selection of open air restaurants cross the street in both direction (walking distance)

CON:
-Ocean Water Quality: The only real negative worth writing about is the very poor quality of the ocean water at the hotel's beach. It's greenish, cloudy and has lots of seaweed. Not what you come all the way to Bali to see. It seemed like most of the Nusa Dua area that we walked along was like that.

All in all we really enjoyed our stay very much and have not regrets but will be looking for a similar quality hotel with better beach/ocean water for our next visit. Enjoy, Kevin

Tired old lady

by TripAdvisor Member ElizabethDurban

I cannot locate a previous preview on this hotel so here is a shortened version:
Check-in : fine
Hotel rooms: wet, damp and musty smelling with stained sheets and towels
Pool area : very dated
Beach: not on Nusa Dua beach. Some pipeline running through swimming area in beach.
Staff: lovely
Spa: lovely
Food: only had breakfasts there but food always had flies on.

wonderful beach/pool.......not so great room

by TripAdvisor Member Sky88

Stayed 2 nights on a lagoon facing room. We reached the Bali via a midnight flight and took an airport taxi to the hotel (90K Rp), Upon reaching the hotel, we were shown to our room on the 4th floor. In a nutshell, the rooms was as expected of any mid range hotel and maybe much worse, the towels are visibly not clean ( you can see patches of grey on the white towel), the bed creaked with every turn and the mattress feels like its has lost its support (sags on one area). The rooms smells damp and musty, and its an ashram for the mosquitos in the night ( I got stung right on the eyelid). The mass exodus of the mosquitoes from the swamp nearby to the rooms was accelerated by the regular fogging in hotel vacinity. We has a hard time deciding whether to suffer the noise or the not so cool air -conditioning as the higher you turn the level, the noiser it gets.

The service was ok, as we're not expecting much from the price we paid for the room. The breakfast was mediocre, with few selections of western and japanese dishes.

The pool was great and so was the beach, the seaweed was not as bad as described in a few of the reviews here. The sea water was clean and clear although there's not much fish or corals to be seen. The wave breaks water at about 400m from the shore, so its pretty safe to swim near the shore. There's plenty of water sports, jet-skies, para-gliding, para -sailing, etc,etc.

I think there are probably better resorts in Bali for the same price, as for us, we booked this resort at the very last minute (3 days before departure) and did not do much searching, our decision was based solely on reviews from this website.

Photos

Mango Tree House Massage roomMango Tree House Massage room

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 Grand Mirage Resort

We've found that other people looking for this hotel also know it by these names:

Grand Mirage Resort Bali
Grand Mirage Bali
Grand Mirage Tanjungbenoa
Grand Mirage Hotel Tanjung Benoa

Address: Jalan Pratama 74, Tanjung Benoa, Nusa Dua, Bali, 80363, Indonesia