La Residence Phou Vao

3 PO Box 50, Luang Prabang, Lao PDR, Laos
(5 star hotel)
#1
Rank 1 of 76 hotels
in Luang Prabang
Very Good (3.5 out of 5.0) 4 reviews
Write a Review

Value Score

Poor Value

Costs More than similar hotels

See Travelers Recommended Hotels

Tags

Spa and Resort Luxury Travel Arts and Culture
See Amenities
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

TOUGH MANAGEMENT

Terrible (1.0 of 5.0 stars)
by written on April 11, 2009

TOUGH MANAGEMENT

While this facility may be nice, I know the management is tough and does not have any flexibility or sense of fairness for its guests. They have a strict, no nonsense cancellation policy and will not consider any modification of it. I was forced to cancel my reservation as the plane flight was cancelled without any notice to me so I could not go to Laos and stay at the hotel. I learned about the plane cancellation three days before my stay at the hotel and immediately notified the hotel. There were no other possibilities for me to fly even if I made three stops. While the hotel’s cancellation policy was on their web site when I made the initial reservation (you check a box to confirm it) I had cancelled that reservation and then by 10 or more emails to the hotel made new reservations and in none of the emails was there ever any cancellation policy. Most hotels would understand that if it was impossible for their guests to stay due to circumstances outside their control (such as I described) or if there was confusion as to cancellation policy (as was my case with 10-15 emails without any cancellation policy) that some type of compromise with the guest would be a good policy. Not this hotel!!!!!!!! Yes they offered to credit me for another stay within 18 months, but I told them this trip to Asia from USA is a long and expensive trip and it would not be possible for me to return within that time. I offered to split the cost with the hotel so I would pay them the $610 rather than $1220. They denied and forced me to pay the entire $1200. The only thing I can do is to warn other travelers to be very careful with this hotel’s management. They obviously do not understand good will and compromise. So be careful!!!!!!

bumpychick's Profile Photo

Top notch accommodation

Great (4.0 of 5.0 stars)
by written on February 3, 2008

We only stayed at this hotel for one night, but very very impressed with the standard of accommodation. Our room was very large, and had a private balcony area with two sun loungers. We particularly liked the open plan design of the room; it had large windows which looked out on to the extensive gardens and a view of the surrounding hills. It is possible to separate the bathroom area from the bedroom with a sliding door, or you can indulge your exhibitionist streak and take a bath or shower whilst looking out at the view!

Unique Quality: The bath was huge, almost too long to lie in!
We stayed here on New Year's Eve and attended the Gala Dinner which we expected to be outstanding. Unfortunately the food was only average and very expensive (even if you weren't in Laos). The evening let down what otherwise would have been an excellent experience.
The hotel is not really within walking distance of the town but that isn't a big problem as they provide a complimentary shuttle which will take you wherever you want to go and pick you up too!

First class accomodations

Great (4.0 of 5.0 stars)
by written on February 27, 2007

The hotel was very pretty, relaxing and the staff very accomodating. The only downside of the hotel is it is on the top of a hill somewhat outside of downtown. The pool is an infinity pool overlooking the town. The hotel shuttle was unreliable, but tuk-tuks into and back from town cost $2 for two people.

Unique Quality: Nicely apponted rooms and nice pool.

WStat's Profile Photo

a real Pansean retreat !

Great (4.0 of 5.0 stars)
by written on September 3, 2006

Already upon arrival one realises, that the Phou Vao is a very special hotel: not only the friendly greetings with flower-necklaces and a cool welcome drink, but more so the whole attitude of the hotel. The long passway to the reception is made of shining rosewood and teak, lobby and restaurants decorated with Laotian artefacts and pictures.
The room-wings are tiered and look down to the valley and the beautiful pool.The rooms are a harmony of wood, cotton and silks;each room has a private balcony .
Phou Lao`s restaurant offers Laotian and French dishes

Unique Quality: Exclusive and luxurious small hotel, well positiond on a hill in a beautiful tropical garden. Excellent service and food.

Nearby La Residence Phou Vao

La Residence Phou Vao

We've found that other people looking for this hotel also know it by these names:

  • La Residence Phou Vao Hotel
  • La Residence Phou Vao By Orient-express Hotel Luang Prabang

Address: 3 PO Box 50, Luang Prabang, Lao PDR, Laos

6 Photos of La Residence Phou Vao

View Professional Photos

Amenities at La Residence Phou Vao

  • Restaurant
  • Swimming Pool
  • Room Service
  • Free Parking
  • Business Services
  • Suites
  • Continental Breakfast
  • Shuttle Service
  • Bar / Lounge
  • Free High Speed Internet

Luang Prabang Travel Forum

Need advice about Luang Prabang, Laos? Visit the Travel Forum for Luang Prabang and ask our Answer Gurus.

Latest Luang Prabang hotel reviews

Mano Guest House
1 Review
Ammata Guest House
Good (3.0 out of 5.0) 1 Review
Villa Santi Resort & Spa
Good (3.0 out of 5.0) 2 Reviews
Le Calao Inn
Very Good (3.5 out of 5.0) 2 Reviews
Phousi Hotel Luang Prabang
Excellent (4.5 out of 5.0) 2 Reviews
Le Bel Air Boutique Resort and Villa
Excellent (4.5 out of 5.0) 2 Reviews
The Apsara
Excellent (4.5 out of 5.0) 2 Reviews
Villa Santi Hotel
Very Good (3.5 out of 5.0) 8 Reviews
Villa Phathana
1 Review
Villa Maly
Best (5.0 out of 5.0) 1 Review
L'hotel Souvannaphoum
Excellent (4.5 out of 5.0) 2 Reviews
Rama Hotel
Best (5.0 out of 5.0) 1 Review
Le Parasol Blanc
Great (4.0 out of 5.0) 1 Review
Ancient Luang Prabang Hotel
Good (3.0 out of 5.0) 7 Reviews
 
Explore Deeper into Luang Prabang
Saving the best till last
Restaurants
Scandinavian Bakery
Restaurants
Luang Prabang Airport
Transportation
Vietnam Airlines
Transportation
Lao Airlines
Transportation
Pilgrim's Café
Restaurants
Tam Nak Lao
Restaurants
View Point Café
Restaurants
Unrequited viewpoint
Restaurants
Accommodation transport
Transportation
Tamarind , my favourite in this place
Restaurants
Nam Khan River
Things to Do
Mekong River
Things to Do
The Wat Mai Suwannaphumaham temple
Things to Do
Visit the Royal Palace
Things to Do
Visit the Wat Xieng temple
Things to Do
Decent service, prime location
Restaurants
Poor pad thai
Restaurants
Awesome food at budget prices
Restaurants
The Buddhist monks
Things to Do
Wat Sop Sickharam
Things to Do
Wat Sensoukharam, Luang Prabang.
Things to Do
Wat Xiengthong, Luang Prabang.
Things to Do
Go and try Mr Bounmee's bridge.
Things to Do
Terrible behaviour.
Things to Do
Two days up the Mekong.
Things to Do
National Museum, Luang Prabang.
Things to Do
H'Mong village, Luang Prabang.
Things to Do
Town centre to boat landing.
Transportation
Do something useful.
Things to Do
Bear Care centre, Kouang Xi falls, Luang Prabang.
Things to Do
Kouang Xi (or Si) waterfalls. Luang Prabang.
Things to Do
Climb Mount Phousi, Luang Prabang.
Things to Do
Big Brother Mouse, Vientiane.
Things to Do
Ban Xangkhong, near Luang Prabang.
Things to Do
Hike the Chomphet trails.II
Things to Do
Hike the Chomphet trails.
Things to Do
Wat Mahathat. Luang Prabang.
Things to Do
Whiskey/Textile tourism
Things to Do
Cave tourism
Things to Do