| Satisfaction: |   | | Reviews: 5 | Photos: 5 | | No 88 Jalan Ibrahim Sultan, , Johor Bahru, Johor |
 | Johor Bahru Eden Garden Hotel Johor Bahru Reviews | 1 - 5 of 5 |  |
Tip: GO SOMEWHERE ELSE.
With 2 friends from Greece and UK, we booked 2 rooms on the phone.We were told the rate was RM188NETT/room/night. A few days later, we called to confirm that it was indeed NETT and not ++ rates that were quoted,and were again assured it was indeed RM188 NETT.
At the counter,after driving 6hrs from KL and paying RM6 for parking (which was meant to be refunded after our stay),we were told to wait ONE AND A HALF HOURS as our connecting rooms were not ready.Not wanting to waste so much time, we said we would settle for non-connecting rooms. A 20min wait ensued while the receptionist fiddled about, after which we were told that each room WAS IN FACT,surprise surprise,188++ (RM238)!
Tired and annoyed, we explained that we had double-checked the price on the phone and had quoted RM188NETT TWICE . After all, Eden Garden is in a DUTY FREE ZONE so having 2 extra taxes makes absolutely no sense! After some debate with the receptionist,we demanded to see the manager.
The manager, as it turns out, was even worse.She impatiently repeated "No, our prices are all ++".Again, we explained that this was not what we were quoted; evidently there had been some miscommunication and a mistake had been made .Her response? "No,it's all ++. Our prices are all ++". We were then told "our booking staff are very senior, they won't make mistake like that"!
She then proceeded to repeat "no,it's ++" as a response to anything we tried to say.
What were they trying to imply?That we had driven 6 hours across Malaysia with 2 foreign tourists to lie to them and try haggling for a cheap deal at the counter?Would it have been so hard to at least be courteous, admit the mistake and offer to accomodate us, or perhaps help find us someplace else?
We decided to leave,angry and frustrated. Believe it or not, to cap the whole terrible experience off we were told that "parking is refunded only for guests!" Rude, pompous, poorly trained... I could think of a hundred other words to describe the disgraceful staff we encountered.
An unbelievably incompetent manager, zero hospitality. Terrible.
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Eden Garden Hotel is a 12-storey hotel business-class with 400 rooms, located within the Duty Free Zone on the south-eastern coast of Johor Bahru, just 2km from Johor - Singapore Causeway.
Walk in rates in USD:
Twin Deluxe Room - $58
Twin Club Deluxe - $68
Twin Club Suite - $76
Twin Corner Suite - $96
The pool deck is located on level 7, so you get a good view of the sea. Leave a Comment
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Eden Garden is well known for serving the cheapest drinks in town and as a consequence attracts customers that are at odds with the image they attempt to portray. Wading through pools of vomit when using the hotel toilet is an unpleasant experience and affects female toilets also.
The central lobby extends through the height of the building and with every room facing toward every guest is disturbed to some extent by the noise generated by the guest bands that perform at its centre.
The attached shopping centre is typical for Malaysia - full of fake goods.
Check out the car park, somehow it ended up offset to the remainder of the complex by half a floor requiring shoppers negotiate their pushcart down steps or ramps pitched at a suicidal angle. The structure also has some issues. Leave a Comment Theme: HotelPrice: US$40-80 » Currency ConverterComparison: about averagePhone: 0060 3310800Directions: Just east of the causeway.
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I had a nice room there with a great view of the Strait of Singapore. The facilities were very nice and ultra modern (by my standards). Nice room with pretty much all I can ask for. Then again, I'm pretty easy going so take that for what it's worth.
The room was about $45 USD. An exceptional price for a nice clean room with a nice view. Check it out, you won't regret it.
Pretty much of what I expected from a 5 star hotel only with a great price. Leave a Comment
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I had read the bad reviews but that did not discourage me from wanting to stay here. i had made a reservation through a singapore agency but the hotel had not received any information but they honoured the price, about 20 myr lower than the walk in special rate of 188 myr. mr shahid and mr romesh both at the reception couldnt be friendly enough. i was checked in, credit card impression taken and given a nice room facing the straits. i am very pleased wth my room and the service.
Please dont forget that you are gettng a very good hotel for what is an economical price. i could see that they are eager to please and may seem a little clumsy doing it.
the breakfast is included in this price. in fact the night before leaving Malaysia I plan to return here to stay another night and mr shahid has already guaranteed me the same rate.
good value for the money.
friendly staff.
nice rooms in my case, facing the water.
attached to the duty free zone and there are bargains to be had. i had come with no extra clothings and i could easily buy shirts and pants that fitted me. also a very nice carrying case for my computer.
hameeds restaurant served nice indian meal at the mall, attached to the hotel Leave a Comment
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