More about Four Seasons Resort
Just got back from the Four Seasons Langkawi
Just got home after a trip to Asia including the new Four Seasons Langkawi. We travel frequently and have stayed at many high end resorts globally. This is our 12th Four Seasons property.
The resort is breathtaking. The architecture is very impressive and the landscaping with the limestone mountains in the background is very lush and interesting. The beach is huge, but there were few people using it, nobody swimming, and there was a constant drone from the tractor grooming it pretty much non stop - apparently to remove litter that floats over from Thailand.
We had a beach villa and it was one of the most impressive suites I have ever seen. A little too big, frankly, but the bathroom was out of this world with a huge courtyard for the outdoor shower, a tub you could scuba dive in, and a separate room for the toilet/bidet. The villa was surrounded by reflecting pools, a huge deck with an outdoor day bed, and a plunge pool the size of a normal backyard pool (we were told that our pool was one of the largest on the property for beach villas).
The spa was outstanding. The tour alone is worth it just to see the architecture and the way they conduct treatments. We had a 3 hour treatment which was fantastic.
True about the concrete factory in the distance but depending on your villa, you'd have to look carefully to find it. If you specify a room on the north side of the property, you'd never see it.
The bar was ultra cool with it's hanging seats - although I would rate the restaurants as good - not great. If you happened to be a fan of Malaysian food or were a huge lover of seafood, you might say it was excellent. They were EXTREMELY flexible in the kitchen and were very open to ordering off the menu. The prices were quite reasonable for a Four Seasons.
The service was top-notch. Great, warm people who called us by name every time they saw us.
We'd go back no question. The mangrove tour was a highlight, we saw wild monkeys, fed eagles, saw some cool species of fish, and learned about the Mangrove eco system. Another "keeper" from the Four Seasons.
Christmas & New Year at the Four Seasons Langkawi
My partner and I spent an enjoyable 10 days at the Four Seasons Langkawi.
We stayed in an Upper Melaleuca room, which was vast and and beautifully furnished. The room had a rap around balcony with day beds and great views of the Sea. I would recommend the Upper rooms to the lower rooms, as they are more private and also have a wonderful "cathedral" style ceiling, which makes the room feel much larger.
The resort is spread along its own private 1.5km beach, which is mostly deserted, apart from a few people sunbathing by the main pool. You do get a good view of the cement factory, but its not a big deal.
The food in all three restaurants was very good and the staff were very friendly and helpful. At times however, the service was not up to scratch, with long delays for both our food and wine and the wrong order being delivered to us on a couple of occasions.(The main cellar is in the Ikan Ikan restaurant, so when you are eating at Serai, the staff often have to run over to get the bottle you want.) I think this was the first time the resort had been full and at times they seemed to have difficulty coping, particularly at the beach cafe where everyone went for lunch. However, they did manage to pull of a wonderful New Years Eve dinner in a tent on the beach for pretty much all the guests in one sitting. Breakfasts at the Serai, were particularly good.
We spent most of our time at the Adults only lap pool, which is great, although there is not sufficient space for sun beds, Lots of people had to be turned away because all the beds were full. It would also have been nice to have had a full drinks service at this pool, rather than the very restricted choice that they had available. Room service food, all that was available at this pool, took between 45 minutes to an hour.
I thought the main pool was an absolute mess - looks nice but totally impractical for swimming and not that user friendly for kids. There were a few sun beds on the beach in this area, but not enough and it took a couple of days before the staff managed to get more beds and umbrellas out.
Overall, however we enjoyed our stay and I am sure that the resort will iron out its teething problems and will only get better.
Much, much better than The Datai
We had sixteen nights in Langkawi and because of the reviews of this site we and booked all of them at The Datai. Big mistake. We switched to the Four Seasons for our last four. We would have moved there earlier, but they didn’t have the availability. The differences were blaring and in no way would I recommend The Datai over the Four Seasons Langkawi. Here is my review of the Four Seasons, my review of The Datai can be found there.
The worst parts of the Four Seasons.
1.The beach. It is vast, almost too big. It is not inviting and at times can seem like a large wasteland. It was almost always deserted. The water is murky.
2.Food was inconsistent, some not very good, but we didn’t exactly starve.
The best parts of the Four Seasons.
1.The staff were outstanding. They were friendly and personable without being too familiar. They new our names instantly and used them to address us everywhere we went. The pool staff were exemplary.
2.The architecture of the entire resort. The fountains, the restaurants, the lobby. Everything. Just look at the detail and beauty of the library building. The spa, the gym and especially the pools. The fountains at the main pool were perfect to drown out the conversations of the other guests. The lap pool was over-the-top and not my taste but I could still appreciate the beauty of its design.
3.The rooms, we had an upper level pavilion room. It was beautiful, large and comfortable with a 20foot ceiling, but well planned and intimate. Even with windows covering two entire walls it was private. The bathroom was as romantic as a bathroom can be. No less than five skylights. The bathtub was made for a romantic soak for two.
There was no comparison between the Four Seasons and The Datai. Some complain that there is a cement factory in the far distance, but if that is something that would ruin your vacation you probably have bigger issues to worry about. Yes, some of the trees and plants are still young, but it is much more lush than I expected and will only get better. And if you only care about a beautiful beach, go to the Maldives.
Superb hardware and poor management & service
The followings are all our personal experiences in Four Seasons Langkawi recently:
1) Excellent ambience, spacious and innovative room, well-equiped facilities, panoramic views. It's a true paradise for photographers. No matter from which angles, the result shouldn't be disappointing.
2) Poor services and management:
- long queue for breakfest buffet: we and several other guests waited over 30 miniutes for a table at the buffet breakfest restaurant.
- bad concierge service: the resort is big so telephone communication is the only channel to communicate with the management. And it's often busy!
- Mangrove tour event: We made a reservation for the mangrove jungle tour through the concierge and made several calls to discuss with the concierge about the itinery, price, what to bring, when to meet, etc. Finally the reservation was confirmed at 15:00 Feb. 2. However, until 15:30 Feb. 2, we didn't found anyone to picked us up for the tour so we called the management to check. Another concierge said there is no reservation record! The assistant manager said probably there was some miscommunication problem and ask us whether we can wait another one hour (17:00)for another boat to come. We didn't buy the miscommunication story and we didn't want to see the mangrove "at night"!
3. Strange buggie arrangement service: Feb.3 after swimming at the main pool, the pool boy called a buggie for me and said the buggie would arrive in 15 min. However, after the pool boy finishing all its cleaning jobs (over 30 minites) along the beach and pool and surprisingly found me still there! The same evening, we called a buggie to the lobby for taking a taxi to the town. After 20 minitues, a buggie came but to our neighbour. The buggie driver kindly checked for us whether our buggie is still on the way. Again, they found no record of our booking! After we complained, they said our buggie booking call was made later than our neighbour. One minute later, they appologized again and said that our buggie booking was made much earlier than our neighbor!
4) Good staff smile: you can find very friendly smile all over the resort, but this alone can't justify the "Four Seasons" service quality.
3 Star service at the new resort
After several stays at Four Seasons around the world. This one will finally be the last.
This resort has been in the works for 7 years. It is located in "Eye Shot" of a large industrial plant....what were they thinking???? If you get the wrong Pool Villa you will have a direct view of this ugly plant.
Room service was Poor. Pass on room service. The restaurants were very good. Ikan Ikan stands out! Burger by the main pool another stand out!
As advertised on their website pool service includes a cool refreshing spritz on the hour as well as fresh fruit. Doesn't happen! One spritz in our 6 day stay! 24 hours by the pool. Free coffee service in the morning at the lap pool. Fee may be charged in the future for the Cabanas.
Room quality was almost poor. The Pool villa was quite worn for being almost new. AC was broken half the stay. Power outage in our Pool Villa only required several visits from maintenance and calls to management! Were compensated with free bottle of wine.
Before our trip they kept emailing inquiring about our flight details even though we told them when they weeks ahead when they called!
The staff. Some of the most friendly we have encountered in the world. Truly sincere.
The service- Water Sports staff...always made it better.
Hotels ambiance was excellent. It is quit vast and you will require a Golf cart, which entails some waiting at busy times. The lap pool is fantastic, but they do have plans to have cabana rental fees. Go to the spa!
You really have to work too hard at this hotel to find out info on things that the hotel offers.
This is not an exotic local especially when the Industrial Plant is always a look away! Four Seasons, what were you thinking???
Four Seasons Maldives a more exotic property.
This will be our last stay at a Four Seasons Resort.
Hm, compared to the Datai...
(This is the same review I entered for the Datai...)
My girlfriend and I had the luxury of spending 3 nights both here and the new Four Seasons resort. Overall we both feel the Datai was better! Why?
SERVICE: Mostly, the Datai service was phenomenal, there were zero glitches throughout. It was a joy to walk to the beach and have people know your name so quickly. We felt completely relaxed and pampered. (The Four Seasons service was generally outstanding but there were some basics that were completely unacceptible for a 6 star. Things like unplugged villa appliances; or nonworking walkway lights which took 3 days of repeated calls to maintenance as well as to management to fix. Hopefully just growing pains.)
BEACHES: The Datai was more intimate and pretty good snorkeling. Four Seasons: too rocky, too steep to swim, no snorkeling. The cement place didn't bother me at all.
WEATHER: Drier at the Four Seasons! (not hugely different)
GROUNDS: Datai is a jungle, a fascinating place, monkeys bouncing around. Four Seasons is drier and has wonderfully plush villas and restaurants.
SPAS: Four Seasons wins, more exotic rooms. But Datai is on a creek, lovely background, no slouch at all.
FOOD: Neither are awesome, Malysian is a mix of local cultures (Thai, Indian, Chinese) that doesn't stand out on its own. Facility-wise, The Four Seasons has awesome views and a terrific lounge with club music and wonderful swinging chairs. And the food's a bit more exotic.
VILLAS: Four Seasons wins easily, a HUGE place, the best part of the resort, right on the beach.
POOLS: Four Seasons has wonderful lap/infinity pools with private cul-de-sacs. Datai's two pools were ok, nothing amazing.
ACTIVITIES: Equal. Langkawi is sleepy; the night markets were just ok; the boat cruise to the islands was very lame and tourist-trappy. There's really no reason to leave either resort!
BOTTOM LINE: We just felt perfectly pampered at the Datai, and the couple glitches at the Four Seasons (and the beach) bugged us just enough to make us prefer the Datai.
Which are the best modern 5 star hotels or resorts in Langkawi
Re: Re: lagkawi hotels
If you have a lot to spend, The Datai is pretty incredible. Very secluded with a great beach and private bungalows.
Re: lagkawi hotels
Try the newest 5* hotel in Langkawi. I think they are opened for business already. The Four Seasons Langkawi.