Berjaya Penang Hotel

The worst hotel EVER!

DO NOT! I REPEAT! DO NOT VISIT THIS HOTEL! We went there for 1 night stay in Berjaya Hotel Penang, booked online a couple of weeks early due to public holiday (peak period) so that we won't have headaches of finding a nice hotel, it seems like Berjaya is a good choice from what we saw in their website. The truth is, EVERYTHING is a BIG FAT LIE! They gave us a room that has a damaged electronic lock. We would have noticed it before we enter the room but because it was already opened (supposedly by housekeeping) when we checked in, we didn't find out until we went out for clubbing and returned at 4am. We were forced to go back and forth between the reception so that the staff can re-encode the electronic key card for us, for 4 times! it took us about half an hour for this, but still the lock won't open, because I suspect the electronic locking mechanism was already jammed. Usually this can be fixed within minutes because all electronic locks can be opened by a physical (real) master key, but NO....the reception didn't even call maintenance to help, and after the 4th visit to the counter to ask for help, at last they decided to call maintenance. When the maintenance guy arrived (after an hour), he DID NOT bring the key! We were forced to change room. They helped us change to a room that is worst than one of the cheapest budget motel that I have visited. The air-cond won't work, the walls are all dirty and black (it's NOT the painting or wallpaper's color), the toilet was.........unimaginable, the sink was cracked, the cover to the bowl was not there, the TV.......well, it's junk from my grandfather's era, we paid RM208 for a room, but this room I wouldn't even sleep in it if it were free, hell I wouldn't even think of visiting even if they PAY ME to do it. It's like I paid for a Benz, but Mercedes gave me a Proton Saga and tell me it doesn't have any petrol in it! They eventually change ANOTHER 2 rooms for us, but it's the SAME story FOR BOTH, except this one has air-cond. That night all of us couldn't change our clothes because all our luggage was locked inside our original room, imagine how you'd feel if you are one of us! The other morning when I woke up, I called the reception and asked for an update of our original room's status, they replied it HASN'T BEEN OPENED yet, it was already 11.30am! At around noon, at last they successfully unlocked the door and we have access to our luggage, but we found out they did not provide us with any towels, even toothpaste was not provided!

The other day when we checked out we asked for a refund, but NO! they told us the room has already been charged via credit card online, they already provided us with "2 rooms instead of 1 that we original booked" and we MUST PAY! The "Manager" apologized and said he'll compensate us with a "free lunch"........for 3 of us. FYI, our group has 7 people, 4 of us slept in some crappy rooms, he gives us "free lunch" for only 3 of us and what about the other 4? Are they suppose to WATCH us eat? He also gave us an alternative to have "some sandwiches and coffee" at the lounge for all of us. We went to Penang because the local food is famous, and the "Manager" offered us SANDWICH? in a hotel? When we left, we didn't get any kind of compensation, because that "5 star hotel" Berjaya Hotel, Penang, did not make ANY effort to compensate us. We left with a broken wallet, a pissed off head, a broken heart and a waste of time. Below are some of the photos I've taken, this will prove that I am NOT lying.

http://www.facebook.com/photo.php?fbid=10150184602146118&set=a.10150101002281118.290550.648351117&type=1

http://www.facebook.com/photo.php?fbid=10150184601871118&set=a.10150101002281118.290550.648351117&type=1

http://www.facebook.com/photo.php?fbid=10150184395001118&set=a.10150101002281118.290550.648351117&type=1

http://www.facebook.com/photo.php?fbid=10150184394551118&set=a.10150101002281118.290550.648351117&type=1

Unique Quality: Bad services, stupid managers, slow response time if something happens (it'll probably take half an hour to call ambulance if u r dying from heart failure), worst replacement rooms I have ever stayed, the original room that we booked was ok, but when the lock jammed, they should have given us the suite rooms if there are no other standard rooms available, instead they INSISTED to give us rooms that ISN'T meant for guests. This hotel is a total rip off!