Copthorne Orchid Hotel Penang

4 out of 5 stars4 Stars

Tanjung Bungah, Penang, 11200, Malaysia

10 Reviews

Copthorne Orchid Hotel Penang
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72%

Satisfaction Average
Excellent
12%
42
Very Good
30%
99
Average
30%
99
Poor
13%
46
Terrible
13%
44

Value Score Average Value

Costs 39% less but rated 15% lower than other 4 star hotels

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Good For Couples
  • Families42
  • Couples61
  • Solo47
  • Business40
  • Absolutely Recommended …will definitely stay again

    by

    Absolutely Recommended …..we will definitely stay again"
    …..without hesitation. Smiles on the staffs faces show they love working here. As always they were warm, friendly, and always ready to help. This also accounts for the high number of return guest like ourselves, we appreciate the great location, peaceful and secluded beaches, full facilities incl. free wifi in room, excellent variety of food and a free shuttle bus to the many shopping malls nearby as well as the markets at night. We agree with the many positive reviews.
    This hotel is excellent value for money and we also notice it is being constantly maintained and upgraded. Thanks to all for a fantastic 12 days…we will see you again soon.

    Unique Quality: Absolutely Recommended
    Will definitely stay again
    Smiles on the staffs faces.
    Always warm, friendly, and always ready to help.
    High number of return guest like ourselves,
    Appreciate the great location, peaceful and secluded beaches, full facilities incl. free wifi in room,
    Excellent variety of food
    Free shuttle bus to the many shopping malls nearby as well as the markets at night.
    We agree with the many positive reviews.
    This hotel is excellent value for money
    We also notice it is being constantly maintained and upgraded.

    Directions: Look for the best location......

  • DaHongHua's Profile Photo

    I was here for my fasting camp

    by

    I was here from 14 Dec 2012 - 16 Dec 2012, for 3D2N to do my health fasting camp organised by N'Care.
    This hotel is a good location to do learning programme as it has many hall, named according the Malaysian states' name to hold different functions.
    It also has its own beach for out door activities.
    As we are all in fasting, this time we did not enjoy the hotel food.

  • Great Staff ........ Great location

    by

    I spend up to 4 months a year travelling both for business and holiday and have stayed in the past in several places in Penang over many years including the Copthorne.

    STAFF…. There is no question regards the friendliness and dedication of both staff and management in trying to make your stay one that is both memorable and a reason to return. From the moment you arrive you are greeted with a smile and attention to your needs, the bell boys are quick to respond and will also help and give advice regards free shuttle buses, taxis and places of interest. You can also ask any staff member and they will also respond with friendly, honest assistance. There is also a dedicated reception desk and staff specifically to assist regards tours etc. Reception continue the friendliness but also provide the professionalism you want for both a speedy check-in and a fuss free checkout. Room cleaning is also done without intrusion upon your time and it is refreshing to return to a well-made bed and a room that has been properly cleaned and updated with free soaps, shampoos etc. The restaurant staff are always attentive but not obtrusive with a genuine smile and the dedicated egg chefs invariably remember your preferences, making breakfast, which is varied every day, a time for peace and planning and the restaurant also includes an ongoing lunch and dinner menu at all hours of the day. Pool cleaning is an important ritual every day as is also the maintenance of the beach. Most importantly management are on call at any time and do not hide away when you do have a problem or require assistance because of airline schedule changes or other issues you may have.

    LOCATION….This is unquestionably the best spot to be……only a free shuttle bus, cheap taxi or local bus trip of a short 5 minutes and you are at Ferrengi for the famous night stalls but far enough away during the day to avoid the lesser pleasant parts……and you are closer to town with the choice again of free daily shuttles etc. to the shopping malls and many scenic and tourist locations. Being centralised this location is a blessing in disguise as you will also save the inconvenience of lost and wasted time having to travel around as also any taxi fares you may pay. The ongoing problem of rip-off taxi fares is also lessened by being here. For all the grown up kid in us and for our children there is the World’s largest toy and doll museum adjoining. Across the road is an extensive local food market with a choice of multicultural fares as also a food strip with a number of exceptional international restaurants to choose from with varying budgets to suite. There is also a mini shopping precinct with fresh breads and buns, local stores, international health foods, spas [also available in the hotel] and a pharmacy and nearby medical facilities. Tailors [genuine, reasonable and honest quality and cost]are also available without the constant harassment of touting for business as in Ferrengi.
    All rooms have an ocean view and in many cases a generous balcony to relax on. You are also as mentioned away from the undesirable elements of Penang.

    THE BEACH ….. this is a small but private clean sandy beach with many deckchairs, lawn and a place to relax away from the pool which is directly adjacent to and just a step away from a choice of 2 lifts, the advantage of location is that you are private and away from the ongoing, annoying and inconsiderate jet ski noise and spray yet close enough to be able to partake in these activities if you so desire.

    Hey I forgot, they have a gym and free Wi-Fi internet around the pool and Coffee House as well ....it just gets better

    DO I RECOMMEND AND WOULD I RETURN….absolutely yes,
    Staff alone are a good reason, these are individuals you will leave as friends

    LOCATION ….again yes, if you want a holiday to enjoy and relax and be away from the noise yet be close to all that you need including restaurants, shopping and tourist adventures to remember then this is the spot. Ferrengi is great but unfortunately is being spoiled by an undesirable few so being here[yet so close] is a blessing.

    YES ………WE WILL RETURN

    Unique Quality: STAFF…. There is no question regards the friendliness and dedication of both staff and management in trying to make your stay one that is both memorable and a reason to return.

    LOCATION….This is unquestionably the best spot to be……

    THE BEACH ….. you are right there .....you almost cannot get any closer

    Hey I forgot, they have a gym and free Wi-Fi internet around the pool and Coffee House as well ....it just gets better

    DO I RECOMMEND AND WOULD I RETURN….absolutely yes,
    Staff alone are a good reason, these are individuals you will leave as friends

    LOCATION ….again yes, if you want a holiday to enjoy and relax and be away from the noise yet be close to all that you need including restaurants, shopping and tourist adventures to remember then this is the spot. Ferrengi is great but unfortunately is being spoiled by an undesirable few so being here[yet so close] is a blessing.

  • Copthorne Orchid Penang

    by

    So what is the truth about the hotels in Penang.
    I spend up to 4 months a year travelling both for business and holiday and have stayed in several places in Penang in the past many years including the Copthorne.
    I have read the reviews ….
    So what is the truth and not just frivolous and in some cases blatant lies about this and other hotels in Penang. Many comments are simply individuals attempts at getting a free meal or upgrade because they complained. Unfortunately this is common practise in restaurants, hotels and airlines and spoils it for us who really do want a great experience or holiday or have a genuine point of grievance that is usually resolved or settled immediately.
    Re the Copthorne:
    STAFF…. There is no question regards the friendliness and dedication of both staff and management in trying to make your stay one that is both memorable and a reason to return. From the moment you arrive you are greeted with a smile and attention to your needs, the bell boys are quick to respond and will also help and give advice regards free shuttle buses, taxis and places of interest. You can also ask any staff member and they will also respond with friendly, honest assistance. There is also a dedicated reception desk and staff specifically to assist regards tours etc. Reception continue the friendliness but also provide the professionalism you want for both a speedy check-in and a fuss free checkout. Room cleaning is also done without intrusion upon your time and it is refreshing to return to a well-made bed and a room that has been properly cleaned and updated with free soaps, shampoos etc. The restaurant staff are always attentive but not obtrusive with a genuine smile and the dedicated egg chefs invariably remember your preferences, making breakfast, which is varied every day, a time for peace and planning and the restaurant also includes an ongoing lunch and dinner menu at all hours of the day. Pool cleaning is an important ritual every day as is also the maintenance of the beach. Most importantly management are on call at any time and do not hide away when you do have a problem or require assistance because of airline schedule changes or other issues you may have.
    LOCATION….This is unquestionably the best spot to be……only a free shuttle bus, cheap taxi or local bus trip of a short 5 minutes and you are at Ferrengi for the famous night stalls but far enough away during the day to avoid the lesser pleasant parts……and you are closer to town with the choice again of free daily shuttles etc. to the shopping malls and many scenic and tourist locations. Being centralised this location is a blessing in disguise as you will also save the inconvenience of lost and wasted time having to travel around as also any taxi fares you may pay. The ongoing problem of rip-off taxi fares is also lessened by being here. For all the grown up kid in us and for our children there is the World’s largest toy and doll museum adjoining. Across the road is an extensive local food market with a choice of multicultural fares as also a food strip with a number of exceptional international restaurants to choose from with varying budgets to suite. There is also a mini shopping precinct with fresh breads and buns, local stores, international health foods, spas [also available in the hotel] and a pharmacy and nearby medical facilities. Tailors [genuine, reasonable and honest quality and cost]are also available without the constant harassment of touting for business as in Ferrengi.
    All rooms have an ocean view and in many cases a generous balcony to relax on. You are also as mentioned away from the undesirable elements of Penang.
    THE BEACH ….. this is a small but private clean sandy beach with many deckchairs, lawn and a place to relax away from the pool which is directly adjacent to and just a step away from a choice of 2 lifts, the advantage of location is that you are private and away from the ongoing, annoying and inconsiderate jet ski noise and spray yet close enough to be able to partake in these activities if you so desire.
    COMPLAINTS …….like all places there can be rare justified reasons to complain, there probably have been genuine situations that could have been addressed better in the past or situations that did require fixing but these have been and are to my experience being addressed. As previously mentioned management are on call at any time and do not hide away when you do have a problem or require assistance and are only too pleased to listen to your opinions and thoughts.
    DO I RECOMMEND AND WOULD I RETURN….absolutely yes,
    Staff alone are a good reason, these are individuals you will leave as friends
    LOCATION ….again yes, if you want a holiday to enjoy and relax and be away from the noise yet be close to all that you need including restaurants, shopping and tourist adventures to remember then this is the spot. Ferrengi is great but unfortunately is being spoiled by an undesirable few so being here[yet so close] is a blessing.
    YES ………WE WILL RETURN

    Unique Quality: Fantastic staff

  • f1katt's Profile Photo

    Location, Rooms, Food and Customer Service

    by

    The location is great if you dont want to be close to the city centre without staying right in it. It is about a 15minute taxi ride or 30minute bus ride from this hotel. It is also close to Batu Ferringhi, a tourist beach town - 10min by taxi or 25min by bus.

    The customer service at Copthorne has a lot of room for improvement. While some of the staff possess excellent customer service skills, it is sadly undone by other staff who come across very coldly.

    As they don't accept a VISA Debit card as guarantee (the hotel next door did) I had to pay at least one night up front, which I did. That same night I dropped my keys at the front desk, went to the airport and brought my partner back to the hotel only to find that the staff had confiscated my keys as there was a misunderstanding about the amount I had paid We (it was always correct). I was furious as I had passport and money in the room safe. We had to leave a cash deposit to get our key back. I discussed it with the manager the next day and she did confirm that this was a misunderstanding. I expected a whole lot better from a four star hotel.

    We stayed in a Junior Terrace suite which was excellent value for money. The room and view was fantastic.

    The breakfast wasn't that great. I recommend the Murthabak at the Indian Cafe across the road and 2min west (away from city) of the hotel. There is also great local hawker food across the road and about 5min walk east if you want some yummy and cheap dinner and beer.

    I was told by locals that this hotel had changed management a few times. Previously it was a Novotel Hotel.

    Overall I would not recommend this hotel as there are equally as good same rating hotels close by that do a much better job.

    Unique Quality: The best thing about this hotel is the views from the suites on 6 and below. The balconies look right out on to the hotel's private beach with uninterrupted view.

    I left my swimming costume in the bathroom and I emailed them about it. They had found it and were keeping it in the lost and found department when I enquired. They have been helpful with organising with me to have them posted back to Australia for me.

    They d o have a Day Spa (massage, facials etc) on site however I did not get a chance to go. The prices did look average for Malaysia - say approximately US$70 for 60min massage.

  • very decent and pleasant

    by

    we booked over NY through rates2go (aussie company; great customer service, up-to-the minute accurate - we booked the night before when no one else had vacancies!) for 180-214myr a night (rack rate of 300myr) and were very pleased with it, especially for the price!
    we had a pleasant stay.

    the location is awesome considering that:
    - 3 buses run frequently (10mins wait) from right outside (a back and forth route between: batu ferringhi - tanjong bungah - island plaza - gurney plaza - komtar/georgetown) (101, 104, 105).
    we used these buses all day everyday for everything, only needed a cab to the airport, and never even used the shuttlebus. the last batu ferringhi bus leaves the night market at 10pm back to copthorne, so it was perfect for the end of day.
    these buses go right into town, and pass great shops and food places in the suburbs and in town itself. the route is straightforward back and forth, very easy to hop on and off. 1-1.50myr per ride. buses vary from old rickety non-aircon ones (they feel fine, the wind makes it pleasant enough) to new modern aircon ones. the drivers will stop anywhere to pick you up if it comes to that.
    the convenience of these just makes your holiday happen.
    if you're not up to it, taxis are always waiting at the end of the driveway, plus the concierge has a private car company on-call, plus there's the hotel shuttle.

    - across the road is a large hawker centre with great and cheap food and drinks. in the morning only a few of them are open, but enough to get decent breakfasts (nasi kandar). also are local shops including a 24hr 7-eleven, nicer restaurants, many more hawker food shops (inc a fantastic mobile char kuay teow stall), internet cafes.

    - across and further down the road is a tailor, mr tay - an excellent tailor who teaches tailoring in big schools in town. we got suits and dresses made; he's pricey at almost twice the price of others, but still cheap by western standards, and excellent fit and quality, plus he's a real character and v friendly and fun.

    Unique Quality: we loved:
    - superb aircon (love the blast when you walk in)
    - nice pleasant rooms, cable tv, good beds, clean and luxurious-feeling (at a 3 star standard).
    - the price!

    we liked:
    - friendly and polite staff (may sometimes be a bit blur around the edges, but they try)
    - ok internet lounge downstairs at only 10myr an hour (2-3x the price of elsewhere, but still cheap by western standards and can't be beat for convenience) but closes at 9-10pm. has free reading material!
    - well furnished room (couch, desk and chair, good wardrobe and drawers)
    - the private beach. nice little beachside area on the way down, ok looking private beach, but not nice enough to tempt us to spend time there (nice but nothing compared to aussie beaches)
    - nice pool area, good lounging with plenty of lounges and a sheltered beach-view area
    - good foyer sitting areas

    we were so-so on:
    - bathrooms a bit outdated (taps abit tricky to figure out, tub enamel chipped)
    - carpet torn in places (but clean, so is ok)
    - fab sea views from window but had a giant condo tower smack in the middle of it (but had fab sea/beach views on either side of the tower, still v pretty); no views from bed
    - awesome beauty spa (danai) but is easily 3 times the price of similar beauty spas down the road from gurney plaza (on the way from the bus stop).

    we didn't like:
    - the walk up the long driveway from the main road, at an incline which after a long day out leaves you puffed (we're unfit)
    - only one shuttle bus run during the day, with very limited spaces.
    - having to constantly run across busy dual carriageways to get across the street (but there is a pedestrian bridge a little down the road, we just couldn't be bothered)

    Directions: main road of tanjong bungah, beachside, one of the first buildings there as you arrive from the city

  • Trevor1328's Profile Photo

    good hotel

    by

    a great place, just a free bus ride to all places supplied by the hotel.

    Unique Quality: great view, good food good service, and a elevator down to the private beach how cool. good size pool and gym, sauna. great views.

  • hugit4249's Profile Photo

    Time for a spruce up!!

    by

    I was shocked to see just how close the three tower blocks being built next are. Lobby area is nice, with a closed off bar section that opens from 5.00pm.
    I was shown to a Junior Suite on level 1A which is just above the beach. Ghastly room, that looks nothing like the photos on the internet. Dark, depressing and in a major need of a repaint. Front desk staff were very accommodating in my request for a change of rooms, and gave me a Junior Suite in the tower block on the 13th floor. This was far superior. Very much brighter with fantastic views.
    The pool looked refreshing but was mainly taken up by lots of children. The private beach is a bit tatty, but you can sometimes have it to yourself, which I thought was better than sitting around a noisey pool.
    Chinese restaurant on main floor, and buffet restaurant downstairs. I am not a fan of Chinese food, so popped into the downstairs restaurant. Buffet food is cold and expensive. Items from the menu are limited and expensive.

    Unique Quality: The views from the ocean facing rooms are great. The staff at the hotel were so friendly and always gave genuine smiles. The guys behind the bar and Jamal in the restaurant were great and treated me like an old friend.
    The hotel offers free shuttle services to the night markets in Batu Ferringhi (about 10 min drive), and services to Komtar in Georgetown. Guerney Plaza is about RM15 by taxi.
    Across the dual carriageway is a small row of shops. Convenience stores open 24 hours, chemists, and a great German style open faced bar called Ingolfs Team. Nice ice cold Heineken beers are sold there.
    The Copthorne Orchid is definately a bit tired around the edges, but for the prices they charge for a Junior Suite then I cannot fault it. (As long as the suite is in the tower block!!)

  • mystrappyshoes's Profile Photo

    Your own beach!

    by

    the hotel was ok, staff was also nice and accomodating..

    rooms were clean and big, you have your own beach, and the hotel is convenientlylocated - you get easy access to places of interest like georgetown, gurney, batu ferringhi..

    breakfast was ok, the porridge was nice though!

    didn't get a chance to use the pool..and the beach is located at thefar end of the hotel..you have to get to the bfast place then take another lift downstairs!

  • whytey's Profile Photo

    private beach

    by

    Beautiful seaview from our balcony. The rooms a clean and ok for the price we paid $119RM.

    Unique Quality: Copthorne orchid has their own private beach away from public eyes and access to this beach is only thru the hotel. Its situated at tanjung bungah instead of the more famous feringhi beach.

More about Copthorne Orchid Hotel Penang

Not Bad At All !

by TripAdvisor Member bsnmsn

I have been at the Copthorne for more than a few days and have found everyone on the staff to be helpful, courteous and gracious.
The accomodations are spacious and comfortable. The food is als also very good, with an excellent breakfast buffet. The guests range from European to British to Aussie to Malaysian to Japanese to American and everyone else in between. Free WIFI is available in the casual diningroom and poolside. I've not noticed anything seriously amiss and I am enjoying my stay, cancelling a few days at the more famous E&O, feeling that high tea is not enough justification for a four times as expensive room rate. The pool is sparkling and clean. The lobby cool and rich in dark woods. The view from my spacious room is breathtakingly beautiful. It may not be the E&O, but the Copthorne makes for a pleasant stay and there are a number of dining alternatives nearby, if desired. Granted, there have been a few minor issues, but these were addressed quickly and without fuss. There is also an in-house spa for the guest who wants a bit of pampering.

Just about Decent

by TripAdvisor Member BudgetSG

Staff : Good, Friendly and ready to help.
Breakfast: Not the best, at times the food were cold.
Swimming pool: The water polo section, crowded with players late afternoons, should be moved to the deeper end of the pool to allow rookie swimmers to test out the water
Beach: A bit dirty, but Ok private enough, no crowd.
Room: The bathe room had water dripping over from celing platform, so u can say it was not pleasant to brush your teeth or use the toliet seat at times.
Tiny Croaches were seen on and off in the room and it was not the most clean.
Shuttle Service: Good service shuttle to town, nite markets, malls.
Please note i am not those fussy type and can live in budget hotels no problem anytime.
It was a decent stay, but prefer above problems sorted out.

Forum Posts

Copthorne Orchid Hotel, Penang

by hugit4249

Hello,
I will be staying at the Copthorne Orchid Hotel in Penang in late May and have booked a Junior Suite. Has an member stayed at this hotel, and if so, what can I expect? I seem to read varying reports about this hotel.
Thank you.

RE: Copthorne Orchid Hotel, Penang

by reezal

hI,

4 me Its a good hotel..don't worry! Some airlines like MAS used this hotel for its crew nightstop.


Enjoy,
reez-

RE: Copthorne Orchid Hotel, Penang

by SLLiew

One of the older hotels and not much of beach. Golden Sands is nice albeit pricier. I am not in travel agencym - just my honest opinion.

RE: Copthorne Orchid Hotel, Penang

by japappy

My wife and I lived across the road from this motel for three years when I was in the Royal Australian Air Force and was posted to Malaysia. The Area is excellent and is called Seahome.

It is approx half way between town and and Batu Ferringhi.

We have stayed at the Motel once (2002) on our many returns and found that the Motel is of high quality (but we know how to drive in the Penang traffic) and being some distance from town I feel it would be better to either stay in town or go to Batu Ferringhi but stay in the motel belt of Batu Ferringhi as some are far away from the night markets at Batu Ferringhi.

Hope This helps I have heaps of info if you want more

RE: Copthorne Orchid Hotel, Penang

by jhoo

Hi,
I stayed there may 2005, it was a lovely hotel, rooms were big and spacious. My friends and i stayed for 8 nights and really enjoyed our stay, staff were friendly but a little slow, but personally nothing to complain about as we were in no rush, enjoying the lovely sun. You will find their is a resident iguana lizard that catches the eyes of the guests every day, swimming on the private beach. By the way, yes the hotel does have a private beach but only a small one, About 15 minutes away is batu ferringhi, lots more to do there

Comments

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 Copthorne Orchid Hotel Penang

We've found that other people looking for this hotel also know it by these names:

Copthorne Orchid Pulau Penang

Address: Tanjung Bungah, Penang, 11200, Malaysia