A hotel experience not to be forgotten...
Upon arrival, I arrived in Penang 24 hours earlier than expected. I did not intend on staying at the hotel as yet, and stayed at another place for that night (a cheaper place) as I arrived at midnight and did not want to pay a full rate for a half nights stay.
I was concerned however that my baggage would be at risk at a lower priced residence. Traders staff were excellent, happy to take my belongings until my arrival at lunch time the next day.
Having stayed in the Horizon Club, I had access to free internet usage, as well as an advisor on the floor whom provided me with any information I needed on Penang, Locations, People, and most importantly food.
The room was superb, with free water and fruit, a fully stocked fridge and saops etc that were replenished daily.
Hotel staff greeted me by name each time I entered the hotel which is not always forthcoming nowdays - this really impressed me.
The hotel itself looked great, with beautiful internal design, amazing restaurants and wonderful facilities. A gym, pool etc made everything really worth the money.
The only thing that was an issue for me was the location - it was a little bit out of the main areas that Penangites congregate (though Prangin mall was right accross the road, and that was cool!). Besides, eating Penang food at the rate I did ensures weight gain, so a little walking never hurt a tourist, right?
I will most likely be returning to Traders in February, to soak up the sun, sand and shopping that Penang has to offer.
Quiet, Unassuming and well-located
I booked a 2-night stay over 16-18 Dec06 and was pleasantly surprised at the swift and efficient manner at which the reservation was handled over the telephone. This hotel is located at the fringe of the busy city centre and well served by taxis and the nearby shopping centres, Prangin Mall and Komtar.
Checking in was fuss-free and quick. The staff were helpful and friendly. Rooms were clean and well maintained. Amenities in the room were what you would expect of a 5-star hotel, including a Cat 5 cable for internet connection. The regular international TV channels were available (CNN, Cinemax).
Overall, the experience was very pleasant and I would stay there again, should I re-visit Penang. Keep up the good work.
New Year Break
Stayed here 30/12 x3 nights, 2ad&2ch. I'm not shy and I don't mind telling you (wish others would!) I bkd direct on htl website and paid RM220/night (no bfast), for a std room. Keenly priced and good standard of hotel. However, bathroom tiny (a bit tatty with grout falling out of tiles). Huge, comfy bed and room had all mod cons you would expect at 5*. Hotel pool was excellent but bar never open or any staff around, so if you wanted a drink/snack, you had to go without! Buffet bfast excellent, if somewhat pricey. Std of food generally was v.good. Tended to eat out at Gurney Drive area. Bali Hai was superb - hawker-style, seafood place. The hotel location wasn't very good at all for us. Horrid, concrete block Komtar tower next door (although views from the top were good!), along with the bus station. The mall was 'down market' type. There aren't many places to eat bar the mall so would not stay here again as it was miles away from anywhere to see/do. This was part of a 3wk trip along the west coast & sarawak and you must visit Malaysia - the best thing about this country are the people - kind, friendly, positive and helpful, what a refreshing change!
Great Environment and Service
The hotel located in the heart of Penang Island.
idea for business (about 20 Mins from Airport) and leisure visitor.
Like i mention in the title, the environment of the hotel is great and the staff there is very helpful.
Will stay again in this hotel for my next visit.