Berjaya Times Square Hotel

No 1 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia
(4 star hotel)
#34 of 750 hotels in Kuala Lumpur
Great (4.0 out of 5.0) 10 reviews
TripAdvisor Traveler Rating
Based on 1756 reviews
Enter dates for best prices
Compare best prices from top travel partners

Value Score

Average Value

Price and Rating Equal to similar hotels

See Popular Hotels


Family Travel Theme Park Trips Spa and Resort
See Amenities
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Horrible service

Terrible (1.0 of 5.0 stars)
by written on August 15, 2014

I've visited this hotel several times over the years with no issue. Suddenly, they've employed rude and racist money-minded hotel staff. Bunch of thugs who seem to have no grasp of the concept of hospitality, not even to a fellow Malaysian. Has no care for customer loyalty.


Best (5.0 of 5.0 stars)
by written on February 16, 2008

Our stay at Berjaya Times square was pleasant and comfortable. The room was spacious and included a living room, kitchenette, bedroom and a huge bathroom. Its a huge hotel with two towers that are inter-connected by the Berjaya Times Square Mall. The Swimming pool is located on the 14th floor and is one of the biggest I have seen till now. The buffet breakfast is amazing with a varied spread which included Malaysian, English and Indian Cuisine. However, the breakfast hall is usually crowded at peak hours so it is advisable to go a little earlier. The Hotel is located near all kinds of malls and shopping centres, and one can choose to go to either a budget mall or an upmarket one depending on one's preferences. The sky train station is directly opposite to the hotel which takes one directly to China Town and Central Market which would be a 5 minutes ride from there. Overall I LOVED the hotel and the location of the hotel. The entire package made the trip to KL a memorable one!

Directions: The Hotel is well connected to other areas in Kuala Lumpur as there is a sky train right opposite the hotel. Moreover some of the major shopping complexes are walking distance from the hotel like Sungei Wang Plaza, BB Plaza, Starhill and Lot 10.

papul's Profile Photo

one of the best kl hotels

Best (5.0 of 5.0 stars)
by written on January 1, 2008

I spent a time share week in the hotel's service apartment wing. The location of the hotel is in the heart of the golden triangle and a 5 min walk to the busy bukit bintang area. The sky train station can be accessed thru the hotel. There is the local taxi stnd just outside the hotel and what is more brilliant is that the building houses a megamall for 14 floors which has an imaxn amusement parkn around thousand stores ranging from budget to high end desihner brands and the food court is amazing. It took us 2 days to just see the mall. We stayed on the 41st floor and we had easy access to the mall. There is a 7eleven store too for after hours. Its a high end hotel. So the food was expensive but wheb u hv food courts and choicest restaurants a walk away u don't eat at the hotel. Also it has a multiplex movie theatre. The hotel starts from the 15th floor. Has a large pool from which u get a view of the petronas towers. We had a view of the city jail now housing only illegal immigrants. Eerie almost stalag like. But the skyline made up for it. Its the best hotel in kl for rci members because its so centrally located. Otherwise it is a high end option. For me it worked out cheap. I wd recommend it.

Unique Quality: Location is close to busy tourist area. Everything seems 5 mins away. Well connected. Sky train station. Mega mall with roller coaster,imax,multiplex, too many shops :) great view, good food, great buffet choice, service was great, huge convention centres and conference facilities.

edelng's Profile Photo

Hotel with nice suites

Great (4.0 of 5.0 stars)
by written on December 2, 2007

I was hesitating about booking this hotel when I read the mixed reviews. I had a superior suite at the 2nd tower. The suite was quite big. About 56sqm. It had a mini coffee/tea facilities, dining table and a living area. The bedroom wass separated. It had 2 toilets. The suite we had was great. We had no complaints about the amenities within the room. We paid the price about US$100. Value for money. The only disadvantage is that we had to walk about 10mins from the reception (1st tower) to our lift. The breakfast was also held at the 1st tower and again we had to walk quite a distant for our breakfast. The shopping centre connected to the hotel, was not as interesting as I expected. There was no free internet access in the hotel. However, my husband used the free internet access at the Starbuck coffe house on the ground floor. Overall, I would say we had a pleasant and luxurious stay in this hotel.

Unique Quality: Spacious room, good location and value for money.

bijun's Profile Photo

best hotel and shooping center

Best (5.0 of 5.0 stars)
by written on September 13, 2006

A suite with a living, dining room, and a bed room. What a great place to live!

Unique Quality: Shopping center down stair.
Lots of restaurants near by
Lots of hotels near by
Lots of shopping center near by.

Directions: Downtown

lousy service

Terrible (1.0 of 5.0 stars)
by written on September 7, 2006

our hotel stay was pathetic being a 5 star hotel. 1st room was down in maintenance. they allocated us at the East wing which mainly caters to long term guests. The wardrobe was run down, aircond was not working. only 1 phone provide. can't asked for extra towels. the tv modem needs to warm up for 30 mins and you need crash course to manipulate the tv control. once running, u only get asian news not global news, no movies not entertaining at all. Call housekeeping and technicians, non arrived. after 5 hours, went straight down to the reception and complain about the room. Guest relation officer then gave a room on the west wing. Heard that rooms on this side only given to VIPs. wonder what's their definition of VIP????
This time the room was fully equipped except tv, got the supervisor to come teach how to use tv. GRO came and personally gave the towels. Had to hide the towels from the housekeeping.
Last straw was when we went for breakfast, we were carrying our bags to go to Sunway Lagoon. Not allowed to bring in bags, so we need to leave them at the baggage counter. no bellhop around to see things, so we left them and rush with our bfast. later found out the bags went to Genting in bus going to Phuket informed by the duty manager. we had to cancel plans and waited for the bags to come back. lost 1 hour checking. we were already fuming with their service. Taxis were expensive there too.
we needed to extend holiday, so next day packed and check out and went to Melia and had a swell time, we had computer, towels, travel info. service was swell. never ever go to Berjaya times Square hotel to stay. just good for shopping n entertainment only

Unique Quality: they have big rooms, big toilets nice shower facilities, dining table and nice sitting area.

Ladysorcerer's Profile Photo

Just huge room & good location.

Bad (2.0 of 5.0 stars)
by written on September 4, 2006

We went in a group of 8. Booked 4 rooms for stay over weekend fm Friday till Sunday.
When we reached there, it took a very long time for us to complete the checking in process. We were given access card but never being told how to use or that we must use it to board the lifts to our rooms. A security officer lent us a hand on how to access the lift to our floor. Unfortunately, all 8 cards failed to access safely. We went back to the reception and the guest officer told us he had keyed in the wrong date. We have to wait further. . Once we reached the room, we switched on the tv. No tv channel can be watched. we thought since it's late night, probably no programmes. The next morning, we switched it on again. No channel still and we called the guest service desk. They advised us that they are having problems with the satelitte and will call us once ok. But this goes on till our check out day. No channel and no call.
On saturday morning, while using the toilet, our flush not working. Luckily it's a small biz. We called the techinician for repair. At this point was wondering aren't they suppose to do maintenaince on this.
On saturday night, we was thinking of spending money on RM17 each for ice kachang and ice chenjol a local delicacies. The one selling at those road sides only cost RM2. We thought it's ok since it's hotel that's why it cost Rm17. Well... we are so surprise the ice chendol that was served to us did not even reached the standard of what the roadside offers. In fact, there are a lot of ingredients missing fm the ice chendol and ice kachang we ordered. We were expecting at least the hotel could do is to present the same standard as the roadside offering considering rm17 we paid.
So, a definitely bad service for a 5 stars hotel. I will not recommend it to anyone looking for good service.

Unique Quality: The only good qualities i noticed is the huge rooms and the good location since the monorail station is right in front of the hotel and shopping is right underneath the accomodation. But wait so is Melia Hotel which is 4 stars hotel and in fact offering a better service than Berjaya timesquare.

sweetie_inc's Profile Photo

Huge and Comfy

Best (5.0 of 5.0 stars)
by written on September 27, 2005

I just love this hotel... Actually I would classify this as a service apartment..

There are a small kitchen area (just a small basin and table top. No cooking facilities), living room area, bedroom area. Consider it's a one-bedroom apartment. It's huge and comfy...

Unique Quality: They have great view.. You may get the Menara and Twin Tower view if u are lucky..

The pool is long and big! Great if u wanna swim a few laps..

The steam room and sauna is small though.. Maybe can accomodate abt 4 people each the max...

hotandspicy's Profile Photo

Luxury Accomodation on a 4 Star Hotel

Best (5.0 of 5.0 stars)
by written on July 25, 2005

Studio suites are elegantly designed, good for family, friends, and honeymooners. Cozy ambience and complete amenities with kitchen, bathtub and hot and cold shower. Food is excellently prepared by cheerful and helpful staff.

This hotel is connected to a shopping mall which you can buy high end brands such us esprit, channel, etc. Kids will enjoy the theme park within the mall.

Unique Quality: Good View of Petronas tower.

wufei's Profile Photo

Berjaya Times Square Hotel

Great (4.0 of 5.0 stars)
by written on December 3, 2004

Kuala Lumpur,2003 - Softopened on 29 September 2003,Berjaya Times Square Hotel & Convention Center towers over the Kuala Lumpur skyline with 900 luxuriously appointed suites.

Located right in the heart of Kuala Lumpur's central business district, Berjaya Times Square Hotel & Convention Center is an excellent spot for key conferencing and banquet function

With a large selection of seven different types of suites ranging from the modestly proportioned Studio Suite ( 51 Square Meters) to the up market Brooklyn Suite (99.4 square meters) ; Berjaya Times Square Hotel & Convention Center brings new meaning to the term "city living".

Tastefully furnished along contemporary lines, the 900 well-appointed suites are fully equipped with individually controlled air-conditioning, a living & dining room, 29-inch color television with in house movies, IDD telephone line, a mini stereo with CD/VCD fucntions, a mini refrigerator & coffee/tea making facilities.

Each suite features views of the " Garden City of Lights " below & within the haven of each suite, there are featured luxuries such as a living area, a spacious en suite bathroom with seperate shower, long bath & bidet plus many more area, luxuries awaiting discovery.

Unique Quality: Great pool and gym.

Everything is still new.

Nearby Berjaya Times Square Hotel

Berjaya Times Square Hotel

We've found that other people looking for this hotel also know it by these names:

  • Berjaya Times Square Kuala Lumpur
  • Berjaya Times Square Hotel, Kuala Lumpur - Malaysia Hotel Kuala Lumpur

Address: No 1 Jalan Imbi, Kuala Lumpur, Wilayah Persekutuan, 55100, Malaysia

11 Photos of Berjaya Times Square Hotel

View Professional Photos

Amenities at Berjaya Times Square Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Kids Activities
  • Free High Speed Internet
  • Kitchenette
  • Suites
  • Bar / Lounge

Kuala Lumpur Travel Forum

Need advice about Kuala Lumpur, Malaysia? Visit the Travel Forum for Kuala Lumpur and ask our Answer Gurus.

Latest Kuala Lumpur hotel reviews

InterContinental Kuala Lumpur
Great (4.0 out of 5.0) 2 Reviews
Tune Hotels .Com Downtown Kuala Lumpur
Very Good (3.5 out of 5.0) 7 Reviews
Palace Beach and Spa Kuala Lumpur
Great (4.0 out of 5.0) 4 Reviews
D-Villa Residence Hotel
Good (3.0 out of 5.0) 6 Reviews
MiCasa Hotel Apartments
Great (4.0 out of 5.0) 11 Reviews
Palace of the Golden Horses
Great (4.0 out of 5.0) 6 Reviews
Quality Hotel City Centre
Pleasant (2.5 out of 5.0) 4 Reviews
Ancasa Hotel Kuala Lumpur
Great (4.0 out of 5.0) 7 Reviews
Corus Hotel Kuala Lumpur
Very Good (3.5 out of 5.0) 9 Reviews
De Palma Hotel Ampang
Excellent (4.5 out of 5.0) 2 Reviews
PARKROYAL Kuala Lumpur
Great (4.0 out of 5.0) 18 Reviews
Brisdale Hotel
Terrible (1.0 out of 5.0) 1 Review
Concorde Hotel Kuala Lumpur
Great (4.0 out of 5.0) 19 Reviews
Explore Deeper into Kuala Lumpur
Genting Highlands
Things to Do
KL Tower - Menara Telecommunications Tower
Things to Do
Lake Gardens
Things to Do
Merdeka Square
Things to Do
Sunway Lagoon & Pyramid Mall
Things to Do
Bird Park
Things to Do
Berjaya Times Square
Airport Buses
Suria KLCC
Mid Valley Megamall
KLIA Ekspres
Scams & Confidence Tricksters
Warnings and Dangers
Dodgy People
Warnings and Dangers
Weather, Climate & The Environment
Warnings and Dangers
Pavillion Shopping Centre
Sungei Wang Plaza
Toilets & Sanitation
Warnings and Dangers
Hard Rock Café
Banned Items & Activities
Warnings and Dangers
Luna Bar
Petronas Twin Towers
Madam Kwan's
Jalan P. Ramlee area
KLIA Transit
Thai Club
Warnings and Dangers
Hard Rock Café
Seri Angkasa -NOW ATMOSPHERE 360
Local Customs
Saloma Theatre Restaurant
KFC - Kentucky Fried Chicken
Little Penang Cafe - Suria KLCC
Bungy Jumping
Sports & Outdoors
Internet Access
Mountain Biking
Sports & Outdoors