There are only 7 floors of non-smoking floors. For a hotel that is more than 20 storeys high, it is almost pathetic. The corridors had taken on a musty stale cigarette smell, even on non-smoking floors. The rooms are functional, cosy at best but small at worst and around in corners, looking a little worn-down from wear & tear. The room phone does not work properly - it hanged up on you.
My room-mate found a dead bug on the bed.
The health club does not provide complimentary services for staying guests. Guests has to pay MYR30 to use the saunas, jacuzzis & hot pools.
The breakfast at the Citi Cafe wasn't too bad which is a redeeming quality. The concierge provided excellent services for guests, whether it was with regard to storing of luggages or arranging transport. Sadly, that may not be said of Reception. Having booked a room on a non-smoking floor, they managed to send my friends to a room on a smoking floor, forcing my friends to change rooms.










