Dynasty Hotel Kuala Lumpur: really bad room, really bad service
Satisfaction:
By macd508 on October 27, 2008
My family and I just stayed in this hotel for three nights this past weekend (October 24-27,2008) in KL. This hotel's shortcomings perhaps overshadowed most of the fun that KL would have given us. Here are some of those:
1. Upon reaching the hotel when we checked in late Friday, we saw a couple of small cockroaches in our bathroom. I noticed some holes in the bathroom tiles where these insects may have come from. Whether it's a backpackers hostel or a five star hotels, having such insects in the rooms are inexcusable.
2. The carpets and walls were old and dirty. The dust that probably stuck to the wall through the years was evident.
3. The bathroom lights in one of the rooms we stayed in were broken. And yet, it took the hotel staff more than three calls and more than 24 hours to respond and fix them. What kind of service is this? And they call the hotel 3-star?
4. The rooms smelled really old. My sister even described the feel as though one were walking through cobwebs.
5. One of the airconditioning units broke down. Enough said.
If there was a plus regarding this hotel I could think of, at the very least the beds were a bit comfy and the sheets were clean and smooth.
But still a warning to those planning to visit KL anytime soon, please at all costs try to avoid staying at this hotel. Unless of course you want to tarnish your image of this emerging world city.
