Dynasty Hotel Kuala Lumpur

Never try this hotel- Dynasty hotel

I checked in at 4pm on 27th Nov 2010. Met a very unfriendly receptionist (Karen) and not even greet by her. After half an hour "checking" their system for the check in info, they told me that I have never make the reservation with their hotel and couldn't find my name in their system. At the end of all the searching, I found that they have problem to read what was written in the "surname" and "first name" column. They insist that that I filled in the wrong info. To me this is a very basic thing. If you can’t do it well, how are you going to run this business?

Finally they got my name in the system. But the info was not tally to my reservation. I booked 2 rooms and wanted to stay for 1 night. But they said I only reserve for 1 room and 2 nights!!! Now I started to argue with them on this by showing them the black and white document that I have printed out. By that time I just have the pre-approved reservation document. At the beginning they don’t care what I have shown and asked for my identification card to proceed with the check in. I was so surprise, they want to force me to take only 1 room. I was really mad with this. I opened up my laptop on the spot, searched for the confirmation email and showed to them. Finally they back off and provided me 2 rooms unwillingly. They claimed that their stuff make a mistake but no apologize from them.

I was having the similar problem with their room’s main switch. The lights were not on although the access card already inserted into the slot. I called the reception counter for help. I remembered 3 calls have been made and waited for almost 30 minutes then only can see the technicians. I guess this is a known issue with the hotel but they didn’t really go and fix it. It has been confirm by a few reviews posted on this hotel as well.