Shangri-La Hotel Kuala Lumpur

5 out of 5 stars5 Stars

11 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, 50250, Malaysia

13 Reviews

Shangri-La Hotel Kuala Lumpur
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Satisfaction Excellent
Very Good

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Couples
  • Families94
  • Couples94
  • Solo91
  • Business90
  • draguza's Profile Photo



    Unique Quality: All 662 guestrooms, including 101 suites are equipped with an impressive list of amenities and posh furnishing. Each room offers central air-conditioning with in-room controls, a flat-screen TV and all the deluxe in-room and bathroom perks that you expect from a five-star luxury hotel. The hotel's Horizon Club lounge on Level One serves frequent business travellers with personalized check-in, complimentary breakfast, and comprehensive business services along with all-day beverage service. Hotel staying guests are entitled to complimentary airport transfers, laundry, breakfast and internet access. Dine at any one of the hotel's top restaurants - pick Lafite for the best in western cuisine or check out the Shang Palace, the hotel's Chinese restaurant, for their delectable dim sum range. The Shangri-la Hotel is close to the Monorail station, which enables guests' easy access to many of the city's attractions. The hotel underwent a thorough renovation in 2009, so everything's still spanking new.


  • bumpychick's Profile Photo

    Great location


    The Shangri-la is in a very convenient location, close to the Petronas towers, the KL tower and a metro station. Many of the rooms on the higher foors have a view of the Petronas towers, although partially obscured by buildings. A standard room has good facilities, including very comfortable beds, and is everything you would expect from a good quality city hotel.
    The hotel offers an extensive breakfast buffet with many international choices.

    Unique Quality: One of our favourite features is the lobby bar. There is a stage on top of the bar area, where a very competent trio perform almost every evening. Requests taken! There is a good cocktail and snack menu, quite pricey but the food and drinks are well prepared and presented.

  • Nenocovic's Profile Photo

    The best accommodation in Kuala Lumpur


    Shangri-La hotel in Kuala Lumpur was definitely the best experience ever, considering hotels that I had chance to visit. It is supreme luxury with excellent discreet service and exquisite choice of european and oriental food. Room was spacious with air conditioner of course, big bed, buffet and TV. We came in October, weather was excellent and in that period of year hotel had special offer for minimum stay 3 nights because they do not have many customers during that time. We payed three times less than average price.

    Unique Quality: My wife and I were in suite bedroom on 28 th floor with beautiful view on surrounding area and famous Menara tower. The best thing was that we found orchids on our pillows and basket with fresh oriental fruit (star fruit and Ranbutan) on coffe table every morning when we returned to room after breakfast. Bathroom is spacious with 2 bath tubs and everything is in marble. Hotel has nice not so big outdoor swimming pool, gym and sauna. Everything is very clean. There was also something interesting in restaurant. They have paper table cloths with pastels in all colors so that children can draw and stay calm while waiting for their food or parents drinking coffe after meal.

    Directions: Always use taxi in Malaysia because it is very very cheap. It is 45 minutes drive from airport. Shopping area is 5 min walk from hotel.



    PLEASANT that is the way to describe it.












    YES I WOULD DEFINITELY recommend shangri la for a business traveller. also for family and travel groups.

    its an oasis in a concrete jungle. pleasant interiors. good workmanship cleanliness.

    a somewhat busy reception desk but the staff work very hard to meet individual needs.courteous.

    Unique Quality: CENTRAL LOCATION

    good facilities both business and leisure inside the hotel.

    plenty of restaurants

    good conferencing facilities.

    i would suggest the semicircular rooms cause they provide dramatic views of city.


  • amansfield's Profile Photo

    Best breakfast in SE Asia


    A great place to stay in KL. Close to shops and sights. Best thing about the hotel though was its buffets. Breakfast was amazing - everything from smoked salmon to a chocolate fountain! The dinner duffet was also incredible - we went both nights we stayed! Freshly carved roast meat, oysters, prawns, sashimi, pasta, asian cuisine etc etc. We thought it was great value. We just booked the base room and were absolutely astounded at the size of it - and how comfortable the bed was. Would definitely advise others to stay here - we'll definitely be back!!

    Unique Quality: Great rooms, great food, great location and reasonably priced - what more could you want??

  • BorneoGrrl's Profile Photo

    Time & Tested


    Shangri-La Kuala Lumpur is probably one of the oldest hotel in KL and has long been a favourite amongst locals & visitors alike. It has undergone some renovations to keep up with time but still maintains the same Shangri-La quality that has been expected of the hotel chain. Located in the corner of Jalan Sultan Ismail & Jalan P Ramlee, the hotel is close to the major nightspots and a 10 min walk to KLCC. The rooms are pretty spacious and comfortable, complete with all the modern amenities. Plus, the hotel is surrounded by lovely gardens which is a good escape from the hustle & bustle of KL.

  • Emmjai's Profile Photo

    Friendly luxury


    We stayed a week, I could have moved in! The staff were friendly and helpful. I loved my room service breakfast. The fresh fruit was great, but the toast was fresh, since I was provided with a toaster to ensure it was just how I liked it. The view from the Gym window (of tropical leaves) spurred me on in my exercise. Quite simply the best hotel I have ever stayed at!

    Unique Quality: All of it!

  • smiffy11family's Profile Photo

    Shangri La KL over- rated


    Arrived at hotel to totally chaotic entrance and lobby full with it seemed hundreds of graduates and their families. Reception staff were cool and we had to be very assertive to get the grade of room we had booked. They kept telling us they had upgraded us to Executive room and we had to show them our invoice before they half heartedly believed us in that we had paid in full to upgrade and the offer had been to complimentary upgrade further. The room was not ready and we were not shown any consideration or any form of welcome.Over 1hour later we got the room only to find a bathroom in need of renovation and towels that were very thin and poor. The birthday suprise that I had requested for my husbands birthday never did materialize and it was the most impersonal stay we have ever had anywhere. The only interest seemed to be when we asked about tours at the concierge desk which they could organise there. To end on a positive note though the food in the restaurant there was one of the best meals we have ever eaten so they redeemed themselves on this level.

  • Feels like coming home!


    Second time at Shangri-La in Jan 2006. Well, it is good, cannot argue with that. I feel though the hotel is a bit impersonel. A business hotel. Anyways, I like the gym very much. Good treadmills that includes entertainment systems and a feeling of running in the rainforest, nice touch. I weight train a lot so I really appreciate the free weights area. Only a smith-machine but it works. The staff could be a bit more helpful though.

    Breakfast area is still nice and there are so, so much food, too much! We ordered breakfast at the room and it was sent a bit late but the meal was lovely. The staff made a mistake and tried to charge us a bit too much, they were very regrettful to make up for the mistake. Apreciated!

    The entertainment in the Lobby during christmas time consists of singing girls from the Filipines. They sing very well but it is a bit tacky that they walk around and talk with the guests afterwards, in my opinion.

    As we go to KL each year we will be there again in Jan 2007, we will tryout the WESTIN or Mandarine Oriental. Not Shangri-La.

    Jan 2005. We arrived at the Shangri-La in the middle of the night from a horrid experience at the Federal at Bintang. The service is excellent. The staff works fast and are eager to help. The hotel is absolutely beautiful and feels welcoming. We stayed three nights and got a late check out. A baby cot for our child got to our room ten minuts after our check in. No fuss. Smiling and friendly staff. Good poolarea. Fantastic breakfast buffet. Any food is available. Amazing japanese restaurant on site, expensive but the food is outstanding. THe service is inpeccable. We had sandwiches from the Lemon cafe and there were very very fresh and good.

  • tattud_gurl's Profile Photo

    Downtown KL


    Great hotel with modern amenities. Wonderful restaurant, the Lemon Garden that has a buffet for all 3 meals of the day. They have a full western section for those die hards who don't like dim sum or chinese.
    My room looked out over the KL tower which was a treat.

  • mansionion's Profile Photo

    The Shang


    Fondly known as "The Shang" among the locals, Shangri-La Hotel Kuala Lumpur is said to be one of Malaysia's most elegant hotels. The hotel is situated in the bustling Jalan Sultan Ismail in CBD Kuala Lumpur.

    This 701 rooms hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities and a full-fledged fitness centre. The hotel's restaurants offer some of the finest dining in Kuala Lumpur.

    Facilities and services available :

    Room Facilities
    color television with in house movies - IDD telephone - refrigerator - minibar - individual room temperature control - 24-hour room service - computerised door locking device

    Hotel Services
    Conference Facilities Grand Ballroom (1) Executive Conference Centre (2) Function Rooms (10) gymnasium -swimming pool -tennis - steam room - expert massage -sauna - hydro-pool - business centre - shopping arcade - clinic - hair salon - safe deposit boxes - laundry & valet services - limousine services - childcare centre

    Restaurant Lafite (French), Gourmet Corner (Continental Snacks), Lobby Lounge, Lemon Garden Cafe, Zipanggu (Japanese restaurant), Shang Palace (Cantonese specialities by master chefs from Hong Kong), Coffee Garden (Continental / Malaysian), The Pub (Western / Malaysian), Poolside Cafe / Bar and Boleros Latin Club (Latin American Snacks)

    Credit Cards Accepted
    American Express - Diners - MasterCard - Visa - JCB

    Unique Quality: Said to be one of Malaysia's most elegant hotels.

    Directions: Along Jalan Sultan Ismail, close to Jalan P Ramlee's clubing area.

  • keeweechic's Profile Photo

    Right Opposite the Hard Rock


    I stayed at this hotel on a business trip, we had a corporate rate with them. It is right opposite the Hard Rock Cafe and within easy walking distance of some other night clubs/restaurants. The coffee garden is a lovely setting and great for a snack or a traditional Malaysian meal.

    In the upper rooms you can get a lovely view over the city. There is an outdoor pool area and fitness centre. Its about 60 minutes from the airport and about 10 mins walking to the shopping malls.

More about Shangri-La Hotel Kuala Lumpur


Foyer of the Shangri-La - KLFoyer of the Shangri-La - KL

Shangri-La - KL Room shot (bed turned down)Shangri-La - KL Room shot (bed turned down)

Forum Posts

Travel to Kuala Lumpur andSingapore

by biyatch28

I'm planning a trip from Manila to Kuala lumpur in June. Can someone tell me what's the most convenient way from KLIA to Shangri-la Hotel Kuala Lumpur in Jalan Sultan Ismail. We are planning to stay there for3 nights and then go to singapore via train. Can you also tell me the most convenient way from this hotel to KL Sentral. Thanks so much.

RE: Travel to Kuala Lumpur andSingapore

by aklif

KLIA to Shangrila is best with the airport taxi - may be a bit expensive but if there's 3 of you travelling, it is better to take the airport taxi. look for the taxi counter and buy your ticket.

The cost of train from KLIA to Sental is RM35 per person per way. The ride is smooth though and takes approximately 28mins to the Sentral station, then hop onto a taxi to the hotel.

Again, taxi is best from Shangrila to Sentral.

Have a nice stay!!

RE: RE: Travel to Kuala Lumpur andSingapore

by FletteMette

Totally agree, the airport taxis are very convenient & hassle free - the airport taxi costs around 70RM into town - journey takes about one hour.


RE: RE: Travel to Kuala Lumpur andSingapore

by syasya

the best would be by taxi from airport to shangri la.
option two, you can take KLIA express - KL Sentral which cost u rm35 each person and take monorail from kl sentral to shangrila which cost u rm 2.10. to take monorail you need to cross the roads since the monorail station is outside kl sentral's building.


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 Shangri-La Hotel Kuala Lumpur

We've found that other people looking for this hotel also know it by these names:

Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, 50250, Malaysia