Sunway Lagoon Resort Hotel (1 Jalan Pjs 11 15 Bandar Sunwa ), Kuala Lumpur, Malaysia

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Sunway Lagoon Resort Hotel (1 Jalan Pjs 11 15 Bandar Sunwa ), Kuala Lumpur

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grand entrance at night
by s0rceress

Kuala Lumpur Hotels: Reviews and photos of the Sunway Lagoon Resort Hotel (1 Jalan Pjs 11 15 Bandar Sunwa ) posted by real travelers and Kuala Lumpur locals.

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1 Jalan Pjs 11 15 Bandar Sunwa

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• 2 Reviews
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We were dissapointed. When we arrived in the taxi, we were just left standing there for some time before someone came to greet us and assist with the bags. Check-in ( booking was made online) was handled by a worried, no eye contact, no greeting staff member, not a very pleasant affair. When we were shown our room, which I had paid AUD$190 a night for, I just said no-way. It looked like a 3 1/2 -4 * room at best. We were upgraded to a theme suite, and we did appreciate their response. However, our dissapointment didn't end there. Service from staff in a lot of areas was offhand, bordering on the insolent at times. We felt like nuisances just being there ! The customer service just didn't happen. Getting an extra key card was a huge drama, having coffee on the pool terrace while I waited for my family to come down to breakfast was not handled graciously. The towel boy at the pool wanted to hammer home the fact that lost towels would cost us MR$35.oo, his delivery of this well signposted fact made us feel like we had already lost 10 of his towels ! We just stood there gobsmacked. It was a strange experience this hotel stay ! Gorgeous public areas though, and a very extensive buffet breakfast.

Adjoined to a great shopping centre via an air-con walk bridge. Them park also adjoins. There are infrequent wave sessions and you do have to register and pay a deposit and a charge , about MR$40-50 all up for body & surf boards - you can't bring your own. This is in addition to the entry fee which is the same for users and spectators.

Sunway Lagoon Resort Hotel (1 Jalan Pjs 11 15 Bandar Sunwa ), Kuala Lumpur

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