Hotel Heritage Home: Pretty Pathetic service
Frankly I did not enjoy my stay in Hotel Heritage Home in Thamel, Kathmandu. It's supposed to be a budget hotel, but in spite of that, they need to maintain the hotel a lot better than they manage to do. To begin with, we were supposed to be picked up from the Kathmandu Intermational Airport on arrival. The Hotel cab was missing. After a lot of haggling with the local cab drivers ( there was a general strike when we reached Kathmandu on 17.05.2012), he managed to drop us to the hotel. It wasn't easy finding the hotel as well, as their local number, provided on the confirmation voucher, was seemingly not working.
We later learnt that the phones in the hotel do not work when there is no electricity. After some argument, the hotel manager decided to pay the cab driver for the fare paid by us.
There ar no ceiling fans in Kathmandu in general and no AC in our rooms. So it was an ordeal to remain in the rooms during the day, as it gets pretty hot in Kathmandu during the month of May. There was one small table fan, which was hardly good enough. The toilets / bath area is also pretty pathetic. The shower did not work and there were no taps in the bathroom. The towels weren't that clean and had some kind of an odour to them, making us wish we had got our own towels.
The breakfast was included in the package. The menu card said, we could order our choice of eggs. As it turns out, it was their choice, which usually prevailed, as whatever we ordered was never available.
We were booked through 'www.yatra.com and can say that they did try to cut big corners, in offering an attractive package deal to Kathmandu. NEVER STAY HERE.
The hotel is located in Thamel, which is the main place where tourists usually hang out. Pretty crowded place, but still has a lot of vibrancy around. There are a lot of good cafes, restaurants and shops nearby.









