Heritage Hotel Manila

Roxas Boulevard, Pasay, Luzon, 1300, Philippines
(4 star hotel)
#30 of 300 hotels in Manila
Pleasant (2.5 out of 5.0) 5 reviews
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horrible costumer service

Terrible (1.0 of 5.0 stars)
by written on October 12, 2011

i phoned the hotel to book a room..first time i Phoned i was transferred and on hold for atleast 4 times and then they hng up on me..I phoned again...still transferred...then hng up...but i was stuill patient and phoned again for the 3rd time..i was transferred 3 times then they talked to me..then i asked regarding the airport service so i was transferred again and they hng up on me. is this how it should be..i work as hotel receptionist but never in my life i hng up on the phoned or rude to a guest.

TedinLosAngeles's Profile Photo

Not worth every pennies, can't even be 3 stars!

Terrible (1.0 of 5.0 stars)
by written on September 23, 2010

We booked a superior room with 2 double beds with their weekends away promotion for a day on Saturday, Sept. 18, 2010. We arrived at the hotel at noon, the first impression is the doorman, no greetings, no smile.
As we walked into the lobby and check in area, we noticed that there are quite a bit of call girls (the filipinos use the term Japayuki) lounging in the lobby lounge. Not good for a family like us to see this environment in a hotel that classified itself as a five star hotel.
We went to the check in desk, when finally is our turn the person at the check in desk told us that our room will be ready for us at 2pm. Since the hotel is nearby the Mall of Asia, we decided to wait for our room to ready at this mall.
When we arrived at 2:15pm, the check in desk looked a little chaotic. There were only 2 people handling all the check in/out, while there are many people trying to check in/out.
When it is finally it is our turn to be helped, the check in person told us that our room is still dirty and not ready. We thought, okay, maybe in a few more minutes, it's okay we can wait.
But when we asked how soon the room will be ready, we were told that our room will not be ready until at least 3:30pm. The person suggested that we waited at the lobby lounge while waiting for our room to be ready. Right away we thought, no way for us to wait in the lobby lounge with our 11 yr old daughter while there are call girls lounging there.
So we told the check in desk person that we do not want to wait and want our room right away as promised. She then frantically (although she tried to maintain calm) making call here and there to find available room.
After several attempts, she then told me that they cannot provide any room right away, and told me that we will have to wait for at least another hour. Because of that I insisted that I must be provided a room, because I do not want to waste my time waiting.
At that point she then, again, try to look around for available room, and finally offered us a Club room with 1 King Bed. We decided to settle with this offer, although our daughter might have to sleep on a sofa, or all three of us cramped on one bed.
As we walked in the room, we noticed the room was spacious enough for a Club room, although in many other five star hotels, the Club Room are more beautifully decorated. No fruits in the room (even in standard room of other four/five star hotels in Manila we always see a fruit plate at least). There is noipod dock station, the television is an old fashion tv.
There is a patio and the door to the patio is almost impossible to open, due to a water leak from above there seem to be a corossion on the sliding door.
The bathroom was quite spacious although we found another drawback, the curtain on the bathtub is only as wide as the tub itself, so if we shower, the water will spill all over the floor.
We decided to go to the swimming pool, and alas! In a hotel that claimed to be a five star, this swimming pool is maybe a standard from a non star hotel swimming pool. There is a pool bar, however it is in a condition that is not suitable to provide any service from there. It is dirty, dusty, corossion on some of metal door for their cabinetry.
There is a kid pool, but it is not functioning (it has a sign that it is under renovation).
The main pool has good clear water without having too much of chlorine to treat the water, so the water was good, however there were many tiles that either chipped or missing and was not replaced. We noticed some tiles were replaced with tiles that is not even matching in color with the whole pool tiles.
We decided to order some food while we were swimming, our finger food was delivered quick enough and our server asked us "is there anything else I can get you with?", while actually our noodles were not delivered yet, so I told him that he is missing our noodles.
Finally after sometime, he delivered the noodles, but maybe he thinks we should eat our noodles with our fingers because we were not served with our utensils and napkins. We had to call him to let him know about that.
Buffet breakfast was acceptable, with limited selection of local filipino food, bread and eggs to be cooked on order, pastries are also available. However, it is a no frills buffet breakfast for a five star hotel.

There is a casino in the hotel, however we did not go to their casino. There is also a business center that we did not utilize.

Location of the hotel is slightly away from the tourist belt of Manila, but close to the airport and the large Mall of Asia. Within walking distance we can easily find KFC, McDonald and local food joints.

Heritage Hotel Manila needs a MAJOR renovation, not just physical renovation but also service training renovation. This hotel cannot even be considered as a three star hotel, five star hotel will not have a swimming pool that is not maintained well, and five star hotel restaurant service will not forget to provide utensils and napkins for their customers.

Its standard cannot even be compared to other hotels from Millennium or Copthorne hotels that we have stayed like the 4 stars Copthorne Kings in Singapore, the 5 stars Grand Copthorne Waterfront and the Millenium Resort Patong.

Heritage Hotel Manila is not worth every pennies we spent, eventhough they have upgraded to the Club Room, even the Club Room is not up to par to 5 star hotels.

Unique Quality: Nothing is outstanding in this hotel that rated itself as a 5 stars in their website. Physically old and need major renovation, service staff is way below par to other international hotels in Manila area (i.e. Sofitel, Marriott, Shangri-la, Hyatt).

Directions: Near Manila International Airport and Mall of Asia

vinc_bilb's Profile Photo

A class hotel ... but old

Bad (2.0 of 5.0 stars)
by written on June 27, 2009

Quite a disappointment with this hotel: staff OK, luxury main entrance and reception, but he hotel requires in my view a strong renovation: rooms are old, pb with the water, traffic noise invited in your room ....

Avoid the rooms with the windows on EDSA side (traffic)
I had some problems with the laundry (all my cloths were lost just before my departure), finaly partially solved by the front manager (I've got all my cloths back, after 3 hours, but not cleaned)

Caution: the casino bank didn't change my euros ...

Unique Quality: Casino (not experimented)
Opposide side to the hotel: the entertainment center with a lot of bar girls (not experimented)
Closed from the airport (~10 minutes by taxi)

Directions: Roxas Boulevard corner EDSA

sigpro229's Profile Photo

Decent Hotel for the price

Good (3.0 of 5.0 stars)
by written on October 6, 2006

I would give this hotel a rating of 3 out of a possible 5. The lobby was nice and looked to be well taken care of. In fact, when I walked in, there were personnel cleaning with great detail. The hallway leading to the room was in need of a make over. The once white walls need to be repainted and the darkened carpet needs to be changed. Nothing major, mind you, but a hotel claiming to be a “five-star deluxe hotel” needs to be in much better condition.
Once in the room, conditions improved. The room was decently clean, although the décor seemed a little old. The bed was comfortable enough. The TV seemed a little small, at about 19 inches, but there were a good selection of channels. The city type view was pretty good of Manila Bay and Mall of Asia. The shower was kind of sensitive. Moving the temperature control knob just the slightest would result in a quick scalding or cold water. Of course, the water temperature would vary throughout the shower, but not too badly. One time, they seemed to have run out of hot water and I was left to take a not too cold shower.
The breakfast buffet was mediocre. More over, the hotel puts out only one type of juice which is different everyday.
Personal customer service interaction was excellent, as is Pilipino tradition. That is not to say they do not have anything to improve on. Twice I had to get new keys. The second time, I was told, was because I hadn’t used the key in the last 24 hours and for security purposes the system locks the key out. This was all well and good until the front desk person that gave me a new set of keys wrote my room number on one of the new keys. That is a big security no no. Also, several times, I did not receive my full compliment of towels.
All in all, I would stay here again if, and only if, I plan to spend the majority of my time in the Pasay area, as the price seems to be right.

Unique Quality: Free shuttle to and from the Mall of Asia. Casino Filipino is connected to the hotel.

Directions: Near the Mall of Asia.

thelia18's Profile Photo

Heritage Hotel

Best (5.0 of 5.0 stars)
by written on January 21, 2005

Its really nice to stay there. is a 4 stars hotel and they have good service, me and John and the rest of the families in Philippines stayed there. We arelly enjoy it and it almost close in everything. The prizes is very low at least if you speka tagalog and its cost abt 2750 pesos equal to 46,32 USD dollars inlusive breakfast per day, thats is the prize for Filippino and is low season so is cheaper too. But if your outsider it will cost you more. Of course is depends in Season of course, if its high season then is more expensive.

Directions: Close Baklaran abt 10 minutes if you walk and pasy city, and 20 minutes from Airport.

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Heritage Hotel Manila

We've found that other people looking for this hotel also know it by these names:

  • Heritage Hotel Pasay

Address: Roxas Boulevard, Pasay, Luzon, 1300, Philippines

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Amenities at Heritage Hotel Manila

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Shuttle Service
  • Beverage Selection
  • Suites
  • Bar / Lounge

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