Boracay Holiday Resort

Station 2, Corner Main Rd. & Tirol Rd., Balabag, Philippines
#48
Rank 48 of 150 hotels
in Boracay Island
Terrible (1.0 out of 5.0) 2 reviews
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Worst customer service

Terrible (1.0 of 5.0 stars)
by written on December 30, 2012

My family and friends stayed for 3 days, 2 nights in this hotel. It is probably the only mistake we made in this vacation. The hotel staff are very rude. One of their housekeeping staff snatched the room key off of my friend's hand. That is just unbelievable! In another instance, their kitchen staff offered to prepare breakfast to accommodate us for our early departure to catch our flight. They even listed our names (there's 11 of us). In the morning, they all denied the offer. And that was problematic since we made our plans around the assumption that the kitchen staff will follow through. They didn't. Instead of working on the breakfast, they (including the head cook) opted to argue about it. Very unprofessional. When it was all settled that it really was the fault of at least 4 of their staff, none of them were even apologetic about it. Not even when it was called to their attention that they appear to be arrogant to us. NEVER BOOK THIS HOTEL if you don't want to ruin your vacation. Boracay is a paradise and there are a lot of hotels that provide better service at a more reasonable price.

Were Never Coming BAck

Terrible (1.0 of 5.0 stars)
by written on June 17, 2011

We had a very unpleasant experience in Boracay Holiday Resort.

we stayed in boracay from june 12-14 for my husband's bday celebration.on our last night, we slept at abwt 01.30am with me scanning our pics in the cam before sleeping while my husband sets the alarm on his phone for us to wakeup early the following morning.i placed the camera in the table right beside the bed while my husband placed his blackberry and myphone in the table right across the bed, about 8-10 steps from the door.i placed my phone under my pillow and the wallets in our bags.so what were visible in the first table was the camera while in the second table were my husband's phones.when we woke up at 7am,both of my husband's phones and the camera were nowhere to be found.

we reported our plight to the hotel staff and since they kept on nodding and ddnt really know what to do and one of them even implied that we must have lost the things somewhere outside the hotel but wanted to put the blame on them.they told us they were not thieves. i have a very unpleasant conversation with the staff being very defensive.With my husband very frustrated,he went to the police station with the police trailing behind him when he came back.They searched our things as well as the hotel staff's lockers with permission.As expected,our things were nowhere to be found.Since we wer already running late for our 11am flight back to Cebu,we had to leave.we checked out,paid the balance (we were made to pay the balance and we dont have enough time to argue) and raced to the airport.just like that.

our regret is we were assigned to a room with a broken double lock and we ddnt really mind it. we felt secure thinkng that the hotel having a guard house right near the entrance will be enough security for us.how very wrong we were.

the primary lock which is the doorknob was working,only the second/double lock was broken.we were too confident and ddnt really made a fuss with our door having only one lock working.we ddnt expect these things would happen in hotels where somebody would just break in the room while the occupants are right there sleeping.ang tatapang talaga nila.

Boracay Holiday Resort

We've found that other people looking for this hotel also know it by these names:

  • Boracay Holiday Hotel Boracay

Address: Station 2, Corner Main Rd. & Tirol Rd., Balabag, Philippines

Amenities at Boracay Holiday Resort

  • Restaurant
  • Continental Breakfast
  • Swimming Pool
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Free High Speed Internet

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