Satisfaction Very Good
Value Score Poor Value
Good For Business
Security problem - Rooms entered avoid this hotel
We stayed in this hotel this October 2010. Everything was fine and service is ok except one night someone opened our door and took a peek not knowing that we were awake and gently shut the door. 10 minutes later there was a knock at our door and a housekeeping personnel suddenly ask if we have a problem. Suspicoiusly we told him that we did not called for housekeeping and I told him someone opened our door even though we have the keys. later we told management about the illegal entry and suspicous personnel knocking our door. They lined up all personnel and we told them the exact personnel who knocked our door. Later the night manager promised to fix the problem the next morning. Morning came and no one informed us about the status of last night's illegal entry. We ask the front desk and were told that the key used was a missing master key of the hotel and a personnel named Rommel also resigned from the job months ago. Now our point is that why the manager did not even approach us about the seriounes of the matter. Security is the most important part of any hotel and no matter how good the hotel is if there is a secutiry breach then avoid this hotel. Knowing that there is a missing master key on the loose taken by a rouge staff. It is only proper that the hotel changed the computer codes of all keys. The most outrageous thing about this incident is that the manager tried to avoid us and is very insensitive about the gravity of the case. I say avoid this hotel since a master key is still on the loose and innocent guest will be victims. Customers beware. Manager is Sandy Reynaldo.
Seraph Hotel is located at middle White Beaches. 1 min walk to the beach. The hotel is safe and clean. I think it is a Korean owned hotel, lots of Korean stay there. Location is good to access the shop and restaurant. Food and service is about the average.
They get sunken bar and gym, spa and massage in the island. Also get a diving school in there.
Unique Quality: The good side is the pool is the biggest in the island, water quality is good.
Directions: Seraph Resort is located on the northern end of Boracay in station 1.
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