i attended a wedding reception here and i experienced the worst service ever. i know that the bride and groom paid a lot here but they didn't knew that hotel service is bad. the waiter didn't serve all the foods that the bride and groom paid and brought. waiters are just walking, passing you by. some staffs are eating the food that are for the guest, the result some guest didn't eat at all. the staffs and waiters are not friendly and accommodating to the guest. the hotel is not fit to host a celebration like this weeding.
Room was dingy and musty. It was too late to change hotels because my company booked and paid for my stay there. 2 night stay was more than enough. Their towels looked like they were used to clean the floors. I'd rate the staff average. Some were accomodating but some, especially the front desk, seemed they were forced to work there. I don't understand the high ratings. It's disturbing to know that if customers find this place one of the best hotels in the area, I wonder about the other ones that were not rated as high.
This is a small hotel situated within the city proper. Good location as Balanga is the capital of Bataan. Trasport for the rest of Bataan towns is concentrated here.
Amenities are okay but the function rooms are a bit small. Their Family KTV Rooms are popular especially during weekends.
Services and Room Facilities:
Fully air-conditioned rooms and suites
Private bath with hot and cold shower and toilet
Basic Toiletries and towels
Clor TV with cable
IDD and NDD telephone facilities
Facsimile and photocopying services
Business center services
Safe deposit box
Guarded parking space
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